Performance Honda

Very disappointed -see TSB #12-072 We have owned 10 Honda's (1) CRX (2) Civics (1) Prelude (2) Accords (2) CR-V's as well as, (2) Acura's. This one will be our last. Performance Honda We have owned 10 Honda's (1) CRX (2) Civics (1) Prelude (2) Accords (2) CR-V's as well as, (2) Acura's. This one will be our last. Performance Honda was aware of TSB #12-072 and did not disclose this to us during our routine maintenance, nor did they send us the letter as the bulletin states that they do. When we questioned them, the service tech stated that they do not have to disclose the service bulletins. Our car in now out of warranty. Our A/C started blowing hot air. Problem is related to TSB 12-072. We had taken it to Performance Honda in the past because the A/C wasn't getting cold. They conveniently do not have this documented in our service records. They now want several hundred's of dollars to repair our Honda. We will be taking our Honda somewhere else for repair, unfortunately at our expense. This will be our last Honda purchase. More

Parts keep ending up broken after service appointments I have a Honda Accord 2005. I recently brought it in for brake caliper and rotor repair and a couple of times for air bag replacements but when the j I have a Honda Accord 2005. I recently brought it in for brake caliper and rotor repair and a couple of times for air bag replacements but when the job(s) were finished, the service advisor told me that my sway bar was "broken" and that my throttle body assembly (controls the cruise control) was also mysteriously cut. Both parts are expensive parts since they are unique to the Honda. I wonder if this is how the dealership keeps people coming back for service, breaking expensive parts so that there is a constant cash flow through the parts & service departments? Maybe the service advisors don't do this explicitly, but I have been in several dealerships where the mechanics destroy parts so that they can keep their jobs. This needs to be investigated. More

lobg time customer treated horribly This Honda dealership is horrible for service. I used to take my car there for all my service but never again. I called and scheduled an appt for 8:30 This Honda dealership is horrible for service. I used to take my car there for all my service but never again. I called and scheduled an appt for 8:30. I dropped the car off and at 1:30 When I called to check they still hadnt even looked at it. Not even 20 minutes later they call me back and tell me it's ready to go. They did absolutely no work to my car, couldn't have even looked at it for more than 15 minutes and still proceded to charge me 55 dollars for their techs time. If that's how they want to treat longtime customers I have no problem going elsewhere and I would recommend you did too. More

Very best, most efficient, AUTO BUYING experience EVER!!!. ...and that is a "BIG" declaration, considering I have been negotiating for both new and used vehicles, for over sixty years....and "holding"! Last ...and that is a "BIG" declaration, considering I have been negotiating for both new and used vehicles, for over sixty years....and "holding"! Last month we began an online search for a new Honda Accord, leaning, favorably, however, toward a dealer we had, very successfully, used in the recent past. In our fast changing world, it was, "early on", apparent that the "business model" for our previous, straight forward, "warm and fuzzy" Honda Dealer had changed dramatically. Starting over, from "square one", it became increasingly clear, each day, that Performance Honda, Fairfield, offered, "hands down", the very best deal and easiest "business model" to work with. Jennifer Gladwell, and Sonya Parker-Rains, of Internet Sales, and Richard Benaidrene, Finance, were simply AMAZING! We strongly suggest You begin any auto search, regardless of brand, with Jenny G. You will be refreshed about pursuing an onerous, but unnecessarily complex, task. Most Sincerely, dan white More

Price quote price was agreed by sales person. i was about to leave to get the card. and Manager call and tell that we can not give to agreed price because the acc price was agreed by sales person. i was about to leave to get the card. and Manager call and tell that we can not give to agreed price because the accessory on van already install which i don't want but they say i still have to pay for that accessory. which was not told by sales person please stay away from performance Honda More