Performance Honda

Incompetent & unprofessional service center I recently had my S2000 looked at for a keyless entry issue, some general mantainence, and some future quotes. My primary issue was getting the keyle I recently had my S2000 looked at for a keyless entry issue, some general mantainence, and some future quotes. My primary issue was getting the keyless entry fixed, as my remote was working, but not communicating with the car. I couldn't even unlock my door manually because the alarm would sound and I needed the keyfob to turn off the alarm. The service department had my car for a few days and I was told that the problem was actually in the factory alarm system itself. Although I found this curious and irrational, I agreed to have them remove the alarm under the condition that my keyless entry would work as normal. Brian told me it would likely need a new keyfob, and I said that was fine, just as long as it worked. I had him cut me an extra key too and told him to hold off on the extra keyfob though they were pretty pricey. I picked up the car to find that the alarm system was disabled and my keyless entry still wasn't working. No big deal, probably some mix up. I tried calling Brian the next day presuming I could drop it back off and get it fixed but I got no reply. I called again the next day and left a total of 2 messages. Still no reply. So I cancelled the $300.00 charge that was for removing my factory alarm system. I was initially awarded the claim, but then Honda fought back claiming everything was billed accurately and that I never tried to resolve the issue. I called Performance Honda's main line this time, and got transferred around to accounts receivable and finance and all other kinds of departments before asking to speak to the manager, a gentleman named Dan. I left two voicemails on his direct line and received no return call. I called the following day and demanded to talk to a human, not a voicemail, and I got a very nice gentlemen who was clearly in the middle of the situation. He had no idea of the situation and just explained to me that on my invoice it said (Rec) which apparently means recommended (not received) ...1 new keyfob. This baffled me...that was the PRIMARY reason I took the car there in the first place, to fix the keyfob or get me a new one. Imagine taking a flat tire to a place and they give your car back with a flat tire and say here you go! We recommend a new tire! The most frustrating part is the communication. There has been a mishap in understanding of what I expected to be done. I get that, it happens. But even this final time talking to helpful staff person, assured me that Brian would call me the next day. And of coarse, I have heard nothing. So I'm stuck paying the money for someone to disable my factory alarm, which was likely never the issue at all, and the keyfob still doesn't work. I'll go buy the new keyfob, reconnect the alarm system, and do the other 5-10k worth of future work somewhere else. You can keep the $300 I am now forced to pay, along with this review as reminders of how you might treat costumers in the future who just expect a simple returned phone call to explain a miscommunication or misunderstanding. It's shameful. If anyone from your team would like to call me and resolve this, I will make sure to extend the same courtesy you did me! More

Very poor sales service. Walked into dealership to buy a vehicle. I stood in showroom waiting for someone to speak to me. I ended up going to service department and asking the Walked into dealership to buy a vehicle. I stood in showroom waiting for someone to speak to me. I ended up going to service department and asking the young lady I had dealt with in the past. She brought me back to showroom and introduced me to a saleswoman. I told her I knew what vehicle I wanted and would like to test drive it. First I was told they didn't have one in that color and I assured her I had just looked at it on the lot. I felt I was a burden from the beginning and should have walked out. I test drove the vehicle while they looked at my trade in. I had already done my research and gotten a satisfactory price over the Internet. When she found this out she seemed even more disinterested. I was asked if I needed to call my husband to ok things with him, which i found very degrading. She brought another gentleman to do the trade in deal and basically said here look at this paper and fill it out and someone will be with you shortly. Other Salesman were talking to their customers going over what the dealership has to offer, the service department, is there any questions about your new vehicle? I was left to sit and stare then taken to sign papers, more than 2 hours later I had to find her in her office to remind her that I was still there waiting for my vehicle. Then she checked on it. Another 35 minutes I was told it was ready but she didn't have time to show me any features on the vehicle as she was working on another sale. The Internet Sales person took me to the car basically paired my phone a couple of other things and sent me on my way. I called the sales manager and informed him of the situation and was told he would have her call and apologize. I still haven't received that. I called again and was given a different sales manager and was told it wouldn't do any good to have her apologize. I had to 3 1/2 weeks later call and ask where my title was at. Overall not a good sales staff to deal with and don't care about their customers satisfaction. I would never recommend this dealership! More