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Performance Honda
Fairfield, OH
686 Reviews
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Showing 686 reviews
March 03, 2018
Worth it. I was very nervous getting my first car. Jay was the only person who helped me feel normal that day. I recommend him to anyone who wants a good salesm I was very nervous getting my first car. Jay was the only person who helped me feel normal that day. I recommend him to anyone who wants a good salesman that will treat you like a person and not a dollar amount. Thank you Jay. More
by GephartJ
Employees Worked With
jason Johnson
February 16, 2018
Ran credit without approval I am so angry!!I already got approved from my Bank that I have all my autos with. I told this salesman not to run my credit because I already have an I am so angry!!I already got approved from my Bank that I have all my autos with. I told this salesman not to run my credit because I already have an approval from bank and that I’m buying a house and never wanted my credit pulled again even if dealer offering 0% rate. That being said, I test drive the car and had them speak with my bank and finalize the payment. Few minutes later I received a call from the salesman saying they’ve gotten everything they needed from my bank and that I should comeback pick the car. Again, the finance guy came to me to talk about financing with Honda as I reiterated that my bank is financing the car and never would want anyone to run my credit at this time. The sales rep and finance guy both said no no we won't run your credit since we have recieved everything from your bank. Four days after, I got a call from my mortgage financing company saying I was no longer qualified for a loan because my credit was hard pulled by some PERFORMACE place. Immediately, I called the dealership to ask why they would pull my credit without authorizations or consent?? What the rationale was? WAS I BEING PROFILED FOR BUYING A BRAND NEW CAR?? Why would such happen after reiterated severally? I have contacted my lawyer and a case is being developed. Also, there’s an audio of the manager conflicting himself. This practice is terrifying, they just took me for granted. More
by Phillip Adesagba
Employees Worked With
Matt Lockwood, Brandon Odom, Sean Gruber
January 05, 2018
Great experience. We had a great experience with Brett at Performance Honda. I've had awful dealer encounters before with condescending and pushy salesmen, so I braced We had a great experience with Brett at Performance Honda. I've had awful dealer encounters before with condescending and pushy salesmen, so I braced myself for the worst when we went in last week. Brett was kind, helpful, genuine, and knowledgeable. He was straightforward and patient and not pushy at all. He had none of that "salesman" personality I have such a distaste for and he went above and beyond to put us at ease. Nothing about the experience felt uncomfortable or shady and I didn't feel like he was trying to get one over on us. Overall we are very happy and we're already discussing returning later in the year for our next car. We definitely recommend Brett and Performance Honda for a stress-free car buying experience. More
by Christine
Employees Worked With
Brett Butler
January 03, 2018
The best car buying experience ever. I researched the CR-V on the internet thru TruCar and was contacted by Brett Butler. I did not follow up on my internet inquiry for six or eight weeks I researched the CR-V on the internet thru TruCar and was contacted by Brett Butler. I did not follow up on my internet inquiry for six or eight weeks but Brett kept in touch to see if he could help me in any way in a very low key way. I finally visited the dealership for a test drive and met Brett. He was very knowledgeable and worked with me to understand what I wanted. This was the best car buying experience ever and I have recommended Brett and your dealership to several individuals. More
by Bill2345
Employees Worked With
Brett Butler
December 21, 2017
Chris Neubert in service did a great job 2008 Honda Pilot has 132k miles and needed engine work. Chris was very helpful,knowledgeable and stayed in daily communication. Repair was expensive b 2008 Honda Pilot has 132k miles and needed engine work. Chris was very helpful,knowledgeable and stayed in daily communication. Repair was expensive but car runs like a champ. Thanks again Chris More
by B
Employees Worked With
Chris Neubert
November 28, 2017
Car shopping I had recently wrecked my car and had to buy a new one pretty quickly. Prior to walking over to performance Honda I went to performance Toyota and wal I had recently wrecked my car and had to buy a new one pretty quickly. Prior to walking over to performance Honda I went to performance Toyota and walked around in their parking lot and inside their building for over an hour and nobody even greeted me or asked if I needed help with anything so I walked over to performance Honda and was immediately greeted and welcomed by everyone in the show room as well as when I was looking in the lot. The representative that helped us, Brett, was fantastic! He was so patient and kind and never once made me feel pressured to get something. I ended up with an Accord and love it! Thanks for everything Brett! You guys were amazing! More
by Dkschweitzer
Employees Worked With
Rasu Salaam, Brett Butler
November 07, 2017
Performance Honda is terrific. Thanks, Brett Butler, for making it super easy to get my new Civic on Saturday. This is lucky number 7. Thanks again. is terrific. Thanks, Brett Butler, for making it super easy to get my new Civic on Saturday. This is lucky number 7. Thanks again. More
by JMock
Employees Worked With
Brett Butler
October 30, 2017
Incompetent & unprofessional service center I recently had my S2000 looked at for a keyless entry issue, some general mantainence, and some future quotes. My primary issue was getting the keyle I recently had my S2000 looked at for a keyless entry issue, some general mantainence, and some future quotes. My primary issue was getting the keyless entry fixed, as my remote was working, but not communicating with the car. I couldn't even unlock my door manually because the alarm would sound and I needed the keyfob to turn off the alarm. The service department had my car for a few days and I was told that the problem was actually in the factory alarm system itself. Although I found this curious and irrational, I agreed to have them remove the alarm under the condition that my keyless entry would work as normal. Brian told me it would likely need a new keyfob, and I said that was fine, just as long as it worked. I had him cut me an extra key too and told him to hold off on the extra keyfob though they were pretty pricey. I picked up the car to find that the alarm system was disabled and my keyless entry still wasn't working. No big deal, probably some mix up. I tried calling Brian the next day presuming I could drop it back off and get it fixed but I got no reply. I called again the next day and left a total of 2 messages. Still no reply. So I cancelled the $300.00 charge that was for removing my factory alarm system. I was initially awarded the claim, but then Honda fought back claiming everything was billed accurately and that I never tried to resolve the issue. I called Performance Honda's main line this time, and got transferred around to accounts receivable and finance and all other kinds of departments before asking to speak to the manager, a gentleman named Dan. I left two voicemails on his direct line and received no return call. I called the following day and demanded to talk to a human, not a voicemail, and I got a very nice gentlemen who was clearly in the middle of the situation. He had no idea of the situation and just explained to me that on my invoice it said (Rec) which apparently means recommended (not received) ...1 new keyfob. This baffled me...that was the PRIMARY reason I took the car there in the first place, to fix the keyfob or get me a new one. Imagine taking a flat tire to a place and they give your car back with a flat tire and say here you go! We recommend a new tire! The most frustrating part is the communication. There has been a mishap in understanding of what I expected to be done. I get that, it happens. But even this final time talking to helpful staff person, assured me that Brian would call me the next day. And of coarse, I have heard nothing. So I'm stuck paying the money for someone to disable my factory alarm, which was likely never the issue at all, and the keyfob still doesn't work. I'll go buy the new keyfob, reconnect the alarm system, and do the other 5-10k worth of future work somewhere else. You can keep the $300 I am now forced to pay, along with this review as reminders of how you might treat costumers in the future who just expect a simple returned phone call to explain a miscommunication or misunderstanding. It's shameful. If anyone from your team would like to call me and resolve this, I will make sure to extend the same courtesy you did me! More
by Kenny S2k
Employees Worked With
Dan Beahr, Brian Flick
September 06, 2017
$25 Oil Changes for LIfe only a sales line Bought our CRV in Nov 2016 and was offered $25 oil changes for life if we brought our vehicle in for service. On our 2nd oil change, 10,000 miles, we Bought our CRV in Nov 2016 and was offered $25 oil changes for life if we brought our vehicle in for service. On our 2nd oil change, 10,000 miles, we were told that the oil changes are now $35. The receptionist told me to speak with the Customer Service Manager who told me she couldn't help me that I would need to take to the Sales Manager, who was the guy who closed the deal with us. Upon speaking to him he told me that oil cost have gone up and that they had to raise the cost of the oil change. Do not get fooled by them. Will not be buying my other Hondas here. I want a business that honors their word. More
by Ryan Ward
Employees Worked With
Joe Stenger
August 25, 2017
purchase of a 2018 Odyssey Eric was very informative on the vehicles we reviewed, and decided on the 2018 Odyssey. We love this new vehicle. Thanks for all your help, Eric was very informative on the vehicles we reviewed, and decided on the 2018 Odyssey. We love this new vehicle. Thanks for all your help, More
by Diane M McMullin
Employees Worked With
Eric T Meyer
