Performance Honda

They had the perfect car for me but want between $3000 and $5000 for a down payment. I had $1500 so I still don't have a vehicle. and $5000 for a down payment. I had $1500 so I still don't have a vehicle. More

I am beyond disappointed with this dealership. I am not a person to bash businesses. And I generally offer the benefit over the doubt. However, they use and abuse their platform to take adv I am not a person to bash businesses. And I generally offer the benefit over the doubt. However, they use and abuse their platform to take advantage of people and vulnerabilities. They wasted tens of thousands of our money. More

Tyrone was easy to work with. The deal was straightforward and quick. I recommend dealer group to anyone. The deal was straightforward and quick. I recommend dealer group to anyone. More

Being from out of state, I took my 2021 Honda Civic to this dealership due to a brake system recall. From my first phone call through to the very end it was fantastic. They are very thorough and professi this dealership due to a brake system recall. From my first phone call through to the very end it was fantastic. They are very thorough and professional but also welcoming. More

we were in the market for a new Passport (this is our first Honda) Our daughter had good experience with Performance Honda FF so we decided to check them out. We were greeted by Chris Wernicke, The purc first Honda) Our daughter had good experience with Performance Honda FF so we decided to check them out. We were greeted by Chris Wernicke, The purchase experience was great, with the exception of the paperwork and finish up. We found and drove 2 Passports. The process of valuating and pricing the trade in seemed to take a long time. The paperwork portion of the sales experience also took longer than expected. The overall experience was good the salesperson Chris was courteous and professional. The support staff seemingly drug out the process so that we were at the dealership 4-5 hours, Since the purchase I was in the market to purchase a used pickup truck also, to which I called and asked Chris if he could help us. Chris connected us with Sal at the Kings Automall location when it was determined that he couldn't get the truck to Fairfield. Needless to say we have been pleased with both vehicles and the helpful hand of Chris Wernicke, Thank you Chris More

The worst experience I ever have with a dealer. They have my car with appointment 8.45am. They never call me to tell me is done. I went before they closed because I need my car and they didn’t even They have my car with appointment 8.45am. They never call me to tell me is done. I went before they closed because I need my car and they didn’t even touch my car and asked for a new appointment? People don’t go to this place you are going to regret. More

So awful experience！No respect！The service is sooooo bad！😡I am not only talking about the efficiency！The attitude of their saler are awful！I was waiting at the receptionist desk and I told one og them bad！😡I am not only talking about the efficiency！The attitude of their saler are awful！I was waiting at the receptionist desk and I told one og them what I am looking for. I waited gor at least 15mins，and I saw her leave the store because she thought she was leaving get off work. Nobody came！I didn‘t even get a chance to look at the car！ The second time was even worse！I called them to check the availability of one car. Four people picked up my call，but no one can provide me any useful information！All what they can say is that “I will transfer to someone elsefor you” They transfer my call to four people！！And they said exactly same words！ I have to repeat my words four times！After entering the store，the guy Jamel came to see me，but what is wrong with his attitude？He showed impatience so many times！He talked nothing about the car ，like literately not even one information. xxx？He expected me to find out everything myself as a customer？Also，he sighed a lot of times，like so impatient，like I was wasting his time. What？ Do I own him or something？ What the F is that？ Totally awful experience！！！😡 More

This will be a mixed review. My experience with Marissa made up for Antonio trying to lose Performance its customers. In any case, I’ve heard good things about their service depa My experience with Marissa made up for Antonio trying to lose Performance its customers. In any case, I’ve heard good things about their service department and plan to own my new Honda for a long time. Thank you to Performance Honda for my first ever set of wheels! I was initially interested in a used 2019 Civic EX and made an appointment with Antonio. After my test drive, I came back into the dealership expecting to discuss a potential deal. However, he waved me away without hearing any details, saying that he didn’t have time to talk and had other things to do and claiming that whatever concerns I had would be addressed prior to the sale to ensure a satisfactory deal. I wasn’t satisfied with this answer, so I sat him down and told him I’d be interested in buying the vehicle at the list price given a few repairs. The rear brakes were extremely worn and the moonroof seal was causing wind noise. I also asked for details on the minor damage listed on the Carfax report. He made quick excuses about having to run things by service and finance and said he would get back to me in a few days. The next day, the GM Matt texted me asking if I had any questions since he noticed I left the dealership without making a purchase. I asked Matt to call me as Antonio didn’t seem to have time that day to address all of my questions and concerns. However, Antonio called me a few minutes later. I reiterated my concerns/questions and his response was extremely rude. He said the following twice verbatim: “you seem to be a very analytical person and, while I appreciate that, this isn’t the vehicle for you.” He texted me a few days later to let me know that the vehicle had been sold. I don’t believe I asked too many questions or was ever rude to him. Even in the case that he was discussing a deal with someone else, I’d think any sales professional would want to entertain a negotiation in case the first deal fell through or something better came along. I would never accuse anyone of treating others differently based on their appearance or identity, but that is the only other explanation I can come up with otherwise for his being rude, unprofessional, and condescending. I decided to give Performance a second try, hoping to get a different salesperson. I initiated an internet deal for a new 2023 Civic EX sedan with Sean and I agreed on a proposal over email with Marissa. Communication was easy, transparent, and straightforward. Marissa, especially, did an awesome job guiding me throughout the entire buying process. It’s obvious that she loves her job, is a friendly face both in and out of the dealership, and knows her way around the vehicles she sells. In the current seller’s market, I was pleasantly surprised that they offered a sale for MSRP plus only slightly overpriced splash guards (i.e. Honda’s website says they’re $113 at the time I’m writing this and Performance sold them to me for $299 while Jeff Wyler dealers tried to charge $899). I had to wait a few weeks for my vehicle to arrive but, once it did, I was in and out of the dealership in a matter of 5 hours. My credit was run on the day and I worked with Richard from the finance department to settle the paperwork. He was pleasant to talk to but, as it typically goes with finance in car sales, he was not entirely transparent in the optional add-ons. I opted in only for the windshield protection but he claimed he would throw in the fob replacement and dent-and-ding coverage for no additional cost. However, both these add-ons did not end up being free. This is something I discovered on my own with a calculator when I got home and took a closer look at the unitemized financing contract. An itemized review of all the charges going into the price was not offered nor did I ask for one while in the office. Lesson learned – ask for that itemization on the spot. More

customer service was excellent ! went over everything about the car inside and out spent time with me learning on the new technology inside of the car went over everything about the car inside and out spent time with me learning on the new technology inside of the car More

It is unfortunate that I have to write this review as I really don't give many. Hopefully it raises some awareness. I have never bought/leased a new car. Being in the industry, I have been fortunate to not really don't give many. Hopefully it raises some awareness. I have never bought/leased a new car. Being in the industry, I have been fortunate to not have to deal with dealerships in general. However, I did not have the means/contacts to deal with Honda on an internal level and was generally curious to get a full customer's perspective of the sales process. The salesperson Chris was AWESOME and made the process very enjoyable, and was completely patient throughout the whole process. We were originally going to purchase a new Pilot but eventually landed on a beautiful 2023 Honda Ridgeline black edition. We hashed out numbers and put in an application for a lease. We were told everything was approved and that's where it all went down hill. We sat down with Richard and he proposed extra products i.e. wheel and tire, windshield, etc. At first I declined all and he offered to discount the wheel and tire a little bit. I agreed to just the wheel and tire and nothing else. He said he'd throw in the windshield at no extra cost. I was a little hesitant but agreed. So we start signing on the iPad, he allows me to read everything until we get to the lease contract. Where he tries to just show me the payment residual and flip through the cap cost and numbers fast. I caught on and went back up to look for a break down of the cap cost but unfortunately they do not have an itemization of the products added on the contract everything was included in the cap cost. I should have stopped there but signed anyways. The next form that I was presented completely floored me because it was in fact a breakdown of the cap cost. I was being charged roughly $3800 for a 3 year wheel and tire plan that should have been $1400?!?! When I asked he said that was including the windshield that he "threw in"? I'll admit I was steamed when I found that out. I wanted to immediately cancel everything and take all of the products out of the lease. He said that wasn't possible as the lease was already submitted. He could not reverse or cancel it. Not true but whatever. He said he would have to call Honda in the morning to see how to cancel the contract??? I said ok, but then he offered for me to come back and cancel the products to have them credited to my lease. Mind you it is now going on 10:00 pm. We are exhausted and starving so I begrudgingly agreed that we would be back to cancel the products when I get my account number from Honda. That night going through the paperwork I see that he also snuck in a key and dent plan on top that wasn't disclosed. 3 weeks go by, I finally get my first statement from Honda and have the cancellation forms all filled out and ready and stop by to cancel. We talked to Richard and I gave him the documents. He said he didn't know how to do lease cancellations and that I should go through them to cancel the products. I let him know that I already tried that route and was told to go to the dealership to complete the cancellation. He said he would have to find out how to cancel and would let me know the status. A few days go by and no response. I called and left numerous messages for Richard but never received a call back. Frustrated, the next week, my husband goes in to talk to one of the managers. Unfortunately, I do not know his name but he was assured again that the cancellation will be completed and we would be credited to our lease. Again, no phone call, no email, no cancellation. So now I feel that I'm being strung along. Again I reach out to the protection product company and finally reach someone that can help. I send them the cancellation copies and get an answer back that day. Imagine that! They stated that I will receive a full refund for the wheel and tire, dent, and key, but not the WINDSHIELD!!! They said it can't be cancelled. So now I have to pay for a plan that I didn't want in the first place, even though I was told it could be cancelled. Extremely unprofessional! More