Performance Honda

we were in the market for a new Passport (this is our first Honda) Our daughter had good experience with Performance Honda FF so we decided to check them out. We were greeted by Chris Wernicke, The purc first Honda) Our daughter had good experience with Performance Honda FF so we decided to check them out. We were greeted by Chris Wernicke, The purchase experience was great, with the exception of the paperwork and finish up. We found and drove 2 Passports. The process of valuating and pricing the trade in seemed to take a long time. The paperwork portion of the sales experience also took longer than expected. The overall experience was good the salesperson Chris was courteous and professional. The support staff seemingly drug out the process so that we were at the dealership 4-5 hours, Since the purchase I was in the market to purchase a used pickup truck also, to which I called and asked Chris if he could help us. Chris connected us with Sal at the Kings Automall location when it was determined that he couldn't get the truck to Fairfield. Needless to say we have been pleased with both vehicles and the helpful hand of Chris Wernicke, Thank you Chris More

The worst experience I ever have with a dealer. They have my car with appointment 8.45am. They never call me to tell me is done. I went before they closed because I need my car and they didn’t even They have my car with appointment 8.45am. They never call me to tell me is done. I went before they closed because I need my car and they didn’t even touch my car and asked for a new appointment? People don’t go to this place you are going to regret. More

So awful experience！No respect！The service is sooooo bad！😡I am not only talking about the efficiency！The attitude of their saler are awful！I was waiting at the receptionist desk and I told one og them bad！😡I am not only talking about the efficiency！The attitude of their saler are awful！I was waiting at the receptionist desk and I told one og them what I am looking for. I waited gor at least 15mins，and I saw her leave the store because she thought she was leaving get off work. Nobody came！I didn‘t even get a chance to look at the car！ The second time was even worse！I called them to check the availability of one car. Four people picked up my call，but no one can provide me any useful information！All what they can say is that “I will transfer to someone elsefor you” They transfer my call to four people！！And they said exactly same words！ I have to repeat my words four times！After entering the store，the guy Jamel came to see me，but what is wrong with his attitude？He showed impatience so many times！He talked nothing about the car ，like literately not even one information. xxx？He expected me to find out everything myself as a customer？Also，he sighed a lot of times，like so impatient，like I was wasting his time. What？ Do I own him or something？ What the F is that？ Totally awful experience！！！😡 More

This will be a mixed review. My experience with Marissa made up for Antonio trying to lose Performance its customers. In any case, I’ve heard good things about their service depa My experience with Marissa made up for Antonio trying to lose Performance its customers. In any case, I’ve heard good things about their service department and plan to own my new Honda for a long time. Thank you to Performance Honda for my first ever set of wheels! I was initially interested in a used 2019 Civic EX and made an appointment with Antonio. After my test drive, I came back into the dealership expecting to discuss a potential deal. However, he waved me away without hearing any details, saying that he didn’t have time to talk and had other things to do and claiming that whatever concerns I had would be addressed prior to the sale to ensure a satisfactory deal. I wasn’t satisfied with this answer, so I sat him down and told him I’d be interested in buying the vehicle at the list price given a few repairs. The rear brakes were extremely worn and the moonroof seal was causing wind noise. I also asked for details on the minor damage listed on the Carfax report. He made quick excuses about having to run things by service and finance and said he would get back to me in a few days. The next day, the GM Matt texted me asking if I had any questions since he noticed I left the dealership without making a purchase. I asked Matt to call me as Antonio didn’t seem to have time that day to address all of my questions and concerns. However, Antonio called me a few minutes later. I reiterated my concerns/questions and his response was extremely rude. He said the following twice verbatim: “you seem to be a very analytical person and, while I appreciate that, this isn’t the vehicle for you.” He texted me a few days later to let me know that the vehicle had been sold. I don’t believe I asked too many questions or was ever rude to him. Even in the case that he was discussing a deal with someone else, I’d think any sales professional would want to entertain a negotiation in case the first deal fell through or something better came along. I would never accuse anyone of treating others differently based on their appearance or identity, but that is the only other explanation I can come up with otherwise for his being rude, unprofessional, and condescending. I decided to give Performance a second try, hoping to get a different salesperson. I initiated an internet deal for a new 2023 Civic EX sedan with Sean and I agreed on a proposal over email with Marissa. Communication was easy, transparent, and straightforward. Marissa, especially, did an awesome job guiding me throughout the entire buying process. It’s obvious that she loves her job, is a friendly face both in and out of the dealership, and knows her way around the vehicles she sells. In the current seller’s market, I was pleasantly surprised that they offered a sale for MSRP plus only slightly overpriced splash guards (i.e. Honda’s website says they’re $113 at the time I’m writing this and Performance sold them to me for $299 while Jeff Wyler dealers tried to charge $899). I had to wait a few weeks for my vehicle to arrive but, once it did, I was in and out of the dealership in a matter of 5 hours. My credit was run on the day and I worked with Richard from the finance department to settle the paperwork. He was pleasant to talk to but, as it typically goes with finance in car sales, he was not entirely transparent in the optional add-ons. I opted in only for the windshield protection but he claimed he would throw in the fob replacement and dent-and-ding coverage for no additional cost. However, both these add-ons did not end up being free. This is something I discovered on my own with a calculator when I got home and took a closer look at the unitemized financing contract. An itemized review of all the charges going into the price was not offered nor did I ask for one while in the office. Lesson learned – ask for that itemization on the spot. More

customer service was excellent ! went over everything about the car inside and out spent time with me learning on the new technology inside of the car went over everything about the car inside and out spent time with me learning on the new technology inside of the car More

It is unfortunate that I have to write this review as I really don't give many. Hopefully it raises some awareness. I have never bought/leased a new car. Being in the industry, I have been fortunate to not really don't give many. Hopefully it raises some awareness. I have never bought/leased a new car. Being in the industry, I have been fortunate to not have to deal with dealerships in general. However, I did not have the means/contacts to deal with Honda on an internal level and was generally curious to get a full customer's perspective of the sales process. The salesperson Chris was AWESOME and made the process very enjoyable, and was completely patient throughout the whole process. We were originally going to purchase a new Pilot but eventually landed on a beautiful 2023 Honda Ridgeline black edition. We hashed out numbers and put in an application for a lease. We were told everything was approved and that's where it all went down hill. We sat down with Richard and he proposed extra products i.e. wheel and tire, windshield, etc. At first I declined all and he offered to discount the wheel and tire a little bit. I agreed to just the wheel and tire and nothing else. He said he'd throw in the windshield at no extra cost. I was a little hesitant but agreed. So we start signing on the iPad, he allows me to read everything until we get to the lease contract. Where he tries to just show me the payment residual and flip through the cap cost and numbers fast. I caught on and went back up to look for a break down of the cap cost but unfortunately they do not have an itemization of the products added on the contract everything was included in the cap cost. I should have stopped there but signed anyways. The next form that I was presented completely floored me because it was in fact a breakdown of the cap cost. I was being charged roughly $3800 for a 3 year wheel and tire plan that should have been $1400?!?! When I asked he said that was including the windshield that he "threw in"? I'll admit I was steamed when I found that out. I wanted to immediately cancel everything and take all of the products out of the lease. He said that wasn't possible as the lease was already submitted. He could not reverse or cancel it. Not true but whatever. He said he would have to call Honda in the morning to see how to cancel the contract??? I said ok, but then he offered for me to come back and cancel the products to have them credited to my lease. Mind you it is now going on 10:00 pm. We are exhausted and starving so I begrudgingly agreed that we would be back to cancel the products when I get my account number from Honda. That night going through the paperwork I see that he also snuck in a key and dent plan on top that wasn't disclosed. 3 weeks go by, I finally get my first statement from Honda and have the cancellation forms all filled out and ready and stop by to cancel. We talked to Richard and I gave him the documents. He said he didn't know how to do lease cancellations and that I should go through them to cancel the products. I let him know that I already tried that route and was told to go to the dealership to complete the cancellation. He said he would have to find out how to cancel and would let me know the status. A few days go by and no response. I called and left numerous messages for Richard but never received a call back. Frustrated, the next week, my husband goes in to talk to one of the managers. Unfortunately, I do not know his name but he was assured again that the cancellation will be completed and we would be credited to our lease. Again, no phone call, no email, no cancellation. So now I feel that I'm being strung along. Again I reach out to the protection product company and finally reach someone that can help. I send them the cancellation copies and get an answer back that day. Imagine that! They stated that I will receive a full refund for the wheel and tire, dent, and key, but not the WINDSHIELD!!! They said it can't be cancelled. So now I have to pay for a plan that I didn't want in the first place, even though I was told it could be cancelled. Extremely unprofessional! More

Imagine you spend an evening looking for a few sedans and come across a reasonably priced well equipped model. I connected with this dealer the next day and requested a cash price since all my financing and come across a reasonably priced well equipped model. I connected with this dealer the next day and requested a cash price since all my financing and cash was on hand. I received a cash price and confirmed with the salesman that the vehicle was on site and available. He confirmed and said they were open till 8 and the car would be ready. I drove 42 minutes to get there after work and see no sedan out front and wonder why. I walk in and ask the receptionist for A Aron and she says she doesn’t see him. I wait about five minutes and text him “I am here”. I ask the receptionist if they sell cars here. She doesn’t know only the salesman know that. No help. Finally A Aron arrives and greets me with his name and say to “follow me”. I Follow, he shows me to a seat and says “have a seat” and walks off. Im a fool. I’ve waited 10 minutes to be greeted and was seated for another five before I proceeded for the door. The receptionist seemed concerned and asked if A Aron had found me and if I had been helped. I let her know that I was offered a chair and that I’d be leaving. A Aron texted about 20 minutes after I left and gave me an apology along with several excuses. I passed it off and asked if the car was still there. He confirmed that it was and told me that it had been purchased already online but if the deal failed I could be the first Sucker in line. No thanks. Don’t spend two hours of your time after a days work with these clowns. I guess if you do, you deserve the show that you get. More

Do not buy from Performance Honda! I purchased a 2023 Honda Accord Touring Hybrid on 2/16/23. I had a search set up on AutoTrader for this configuration, and I got an email on 2/16/23 I purchased a 2023 Honda Accord Touring Hybrid on 2/16/23. I had a search set up on AutoTrader for this configuration, and I got an email on 2/16/23 that one was in transit to Performance Honda. I contacted the dealership to see if it was sold, and they said it was not, and it was getting unloaded from the truck as we spoke. I immediately went over to the dealership, looked at the vehicle, and knowing there is a shortage of cars in the market, I didn’t even ask to negotiate, I said I would take the vehicle for MSRP. The salesman comes over and gives me the numbers of the purchase price with all taxes and fees included, and I said looks good, let’s sign. I go in to sign the papers and the finance person tries to sell me an extended warranty, but I say I don’t want one, that is why I bought a Honda because they are reliable (more on that later). The finance person says the extended warranty comes with the vehicle for no more money than they had already quoted, but I know dealerships are starting to offer lifetime and extended warranties for free to get sales so we moved on (I just bought a truck from Joseph Buick GMC and they truly give a free lifetime warranty as long as you own your car). My problem came when I trusted the people working at the dealership that they weren’t lying to me, and that is a lesson learned. I had work appointments later in the day so I signed the paperwork without reading through all of the details thinking the dealership was honest. When I get home to add the vehicle to insurance I get out the paperwork to get the VIN, and I realize there is a $3,000 extended warranty on the car after I very specifically said I did not want one. I immediately call the dealership finance person and ask why it is on there. What the dealership did is include the extended warranty in the initial estimate for purchase price plus taxes and fees, they just put the warranty in without saying anything hoping I would miss it since I was in a hurry, and they were right. The salesman and finance person should have told me that they put this in the price, and the finance person should have told me it was added in when I said clearly I didn’t want any extended warranty. He then said what I said wasn’t a lie, the finance person told me that there wouldn’t be any additional cost from what was quoted. This was technically true because they had already snuck the warranty price into the taxes and fees included quote. This is extremely unprofessional, and I said I don’t want the warranty just like a clearly stated. The finance person says I can cancel the warranty, he will send me documents to sign online to cancel. I e-sign the documents and send them back to him for the warranty to be cancelled. Fast forward to 3/7/23, I get a letter with my policy information from the extended warranty company. I call them asking what was going on because I cancelled the warranty within hours of purchasing the vehicle. The extended warranty company says the dealership never filed the papers and that my warranty is still active. The fact that the dealership lied again that they would cancel the warranty after I signed the cancellation forms, and then they didn’t is what led me to write this review. I was going to leave it be and not write a review when the warranty was going to be cancelled, but once they lied again I decided to make sure other people don’t make the same mistake as me and buy from Performance Honda because they are shady, unprofessional workers. As a quick side note, the Accord made it a hole 5 days before the check engine light came on. I filled out the online service request, and sent in the check engine light codes (I have an OBD scanner so I helped the dealer by letting them know what the issue was). A week went by and I got no response, but I had an appointment to get an auto-dimming rear view mirror installed at the dealership in a few days, so since the car seemed to be running alright even th More

Very unprofessional experience with Performance Honda Fairfield on Monday February 20 2023. My wife and I test drove and we’re ready to purchase a Blue Honda CRV that was available. I am a Marine Corps Fairfield on Monday February 20 2023. My wife and I test drove and we’re ready to purchase a Blue Honda CRV that was available. I am a Marine Corps Veteran and I bank with Navy Federal Credit Union. I contacted my credit union in the dealership parking lot and was approved in 10 minutes for the CRV we wanted to purchase. The credit union stated they would overnight the check so i would receive it on Wednesday. My credit union even sent me a consumer letter of approval with the specific vehicle I was approved for with the dealer name and VIN of the car. (See photo) The salesman at the dealership Conrad Barnes, informed me that they would not hold the vehicle as someone was coming in later to buy it. But the vehicle is available? I was confused as they were holding the vehicle for someone later but wouldn’t hold it for me as i was already approved and just waiting on funds being overnighted. I offered to pay a deposit to hold until the check came and they still refused to hold. When the check arrived the vehicle had been sold and i got the privilege of sending back the check to NFCU as it was specific to that one vehicle VIN and the dealership. Then i got txt message from Matt Lockwood the GM (see photo) and apology email from the Eric Meyer GSM of Performance Honda Fairfield staying how they will discount a Silver Honda CRV for me. (See photo) So they wouldn’t hold the one i was approved for, but they will hold a different one this time?? This would have been the 5th vehicle i purchased from Honda Fairfield. My wife and I made our purchase at Honda East. Mike Davidson and Erica Hale were great to deal with and were flexible when it came to my credit union and even let us drive the car home on an arbitrary contract until we brought the check to them the next day. Performance Honda Fairfield was sub par and will not get any of my business and further, I will not recommend to anyone. This probably doesn’t have much clout, but there are better people to deal with and Honda East was far superior. More

Made on line appt for oil change. Was told at check in will be 1.5 hrs. Oil change started 2 hrs 15 min after scheduled appt time. This is the 2nd time in a row this has happened and Was told at check in will be 1.5 hrs. Oil change started 2 hrs 15 min after scheduled appt time. This is the 2nd time in a row this has happened and there will not be a 3rd... Will never come back here.. Tired of the long wait with no communication and the hard sell after with the predictable long list of recommended mechanical problems. More