Performance Honda
Fairfield, OH
Filter Reviews by Keyword
By Type
Showing 686 reviews
hustle free buying experience Bought a 2020 Odyssey recently. Smooth transaction. No surprises. If only thing can be improved, is the customer messaging system. Sometimes not su Bought a 2020 Odyssey recently. Smooth transaction. No surprises. If only thing can be improved, is the customer messaging system. Sometimes not sure message is delivered in time. More
Professional and Superior Customer Service During the stressful time of Covid 19 I needed to buy a new car due to the impending death of my 16 year old car. I am immune compromised and not abl During the stressful time of Covid 19 I needed to buy a new car due to the impending death of my 16 year old car. I am immune compromised and not able to enter the dealership at this time. Brad Halsey was able to handle everything over the phone and text, after I completed the online application. It was only 25 hours until we were signing the papers to complete the deal. Brad was able to come to a neutral location to do the paperwork and deliver the car to me for safety's sake. He was wearing a mask and gloves and made other accommodations to insure there was no possible transfer of any virus. I cannot speak highly enough of this dealership and its employees. Brad was very personable, extremely professional, and bent over backwards to help this customer. Kudos to a dealership with an outstanding customer service culture from top to bottom. If I every need to buy another car, it will be from Performance Honda! More
CUSTOMER SATISFACTION THE SALESMEN (KEITH AND LOGAN) WENT OUT OF THEIR WAY TO SEE THAT EVERYTHING WAS DONE RIGHT. KEITH EVEN DELIVERED SOME ACCESSORIES, NOT AVAILABLE ON SU THE SALESMEN (KEITH AND LOGAN) WENT OUT OF THEIR WAY TO SEE THAT EVERYTHING WAS DONE RIGHT. KEITH EVEN DELIVERED SOME ACCESSORIES, NOT AVAILABLE ON SUNDAY TO MY WIFE ON MONDAY. EVERYONE WAS GREAAAAAAAT. WOULD RECOMMEND THIS DEALERSHIP TO ANYONE WANTING A HONDA. More
I’ve been buying cars for over 50 years, BMW, Mercedes, Lincoln, Chrysler’s be you name it. The purchase at this dealership was the best experience I’ve every had!!!. They will have my business from now on Lincoln, Chrysler’s be you name it. The purchase at this dealership was the best experience I’ve every had!!!. They will have my business from now on!! More
Always earns my business Every time I am in the market for a new Honda I always seek out different dealerships just to compare against these guys. Every time - Performance Hon Every time I am in the market for a new Honda I always seek out different dealerships just to compare against these guys. Every time - Performance Honda comes out on top. Genuinely work to earn my business. Competitive pricing and honest, no pressure approach to sales. Went in knowing exactly what I wanted and at exactly what (reasonable) price I wanted to walk out with (including trade) and they made it happen. Didn't have what I wanted in stock and they found it in a few days. If you want a great experience with people who care about you rather than selling a car then you need to check these guys out! More
Best customer service Conrad Barnes provided the best customer service experience I have ever received! He was genuinely invested in getting us the most affordable deal in Conrad Barnes provided the best customer service experience I have ever received! He was genuinely invested in getting us the most affordable deal in a vehicle best suited for our family’s needs. He was very responsive even outside of typical office hours and incredibly accommodating with our time. Conrad was very patient and kind on top of being a joy to work with. I believe Conrad sets the bar as to what a salesperson should strive to be. I will be coming to Conrad for all my car purchasing needs. More
SERVICE---60,000 MILE Brian is the best service person I have met. He does a great job explaining what has to be done. It was finished way before the time that was given t Brian is the best service person I have met. He does a great job explaining what has to be done. It was finished way before the time that was given to pick it up. I git a new CRV to drive while it was being serviced. More
Great used car sales experience We worked with Eric to get a car. We spent several weeks looking at available cars and Eric would check on the cars we were interested in to be sure t We worked with Eric to get a car. We spent several weeks looking at available cars and Eric would check on the cars we were interested in to be sure they were non smoking cars. He understood the importance of that due to health issues. He was so willing to help us and treat us fairly. We had purchased a new car a few years ago and he helped with that and was great so we wanted to work with him again. Great place to buy a car. More
First Time Honda Buyer My husband and I were in the market for a new car. We worked with Eric Meyer and test drive two different cars. This was our first Honda purchase. Our My husband and I were in the market for a new car. We worked with Eric Meyer and test drive two different cars. This was our first Honda purchase. Our sales person, Eric made the buying process pretty easy and smooth. He was also very informative and helpful by explaining all "the buttons" inside of our new CR-V which was very much confusing, if you didn't have anybody knowledgeable to explain it. We might be becoming a new Honda loyal customer. More
I had very good experience with Victoria at billing department and Brian at service who explained professionally via video text the things he did in the vehicle. department and Brian at service who explained professionally via video text the things he did in the vehicle. More