Performance Honda Bountiful

Allan Thompson is The Kine Alllan Thompson is the most knowledgeable, personable, thorough and friendly car dealer I have ever dealt with. He made an experience that my wife an Alllan Thompson is the most knowledgeable, personable, thorough and friendly car dealer I have ever dealt with. He made an experience that my wife and I absolutely hate, an enjoyable experience by covering subjects that no other salesman has ever discussed with us. If you want to deal with an experienced professional, ask for Allan. More

Felt Like I Was an Inconvenience Took my car in for service. Had to wait for 20 minutes before finally finding the cashier out in the garage talking to the service guys. She treated Took my car in for service. Had to wait for 20 minutes before finally finding the cashier out in the garage talking to the service guys. She treated me like I was inconveniencing her because I needed to pay the bill and get my car keys. Got home and found out that when the new battery was put in, the security code was not entered so my radio didn't work. Wasn't about to return to them to fix it after the way I was treated the first time. I really miss WILLEY Honda - never had these kinds of things happen with them. More

TOM poss Customer service was outstanding. Always willing to answer any questions I ever had. Took time and helped me find the car that was right for me. Customer service was outstanding. Always willing to answer any questions I ever had. Took time and helped me find the car that was right for me. More

Tom Poss is a great salesman Tom Poss did his best to make sure I was treated fairly and got me the best deal. I would recommend Tom Poss without hesitation. Tom Poss did his best to make sure I was treated fairly and got me the best deal. I would recommend Tom Poss without hesitation. More

High pressure /deceiving ! They were very nice until signed on dotted line, then your on your own. Have called Corey Schneider number of times, NO CALL BACKS. Car was sold as ne They were very nice until signed on dotted line, then your on your own. Have called Corey Schneider number of times, NO CALL BACKS. Car was sold as new, was not told it was a demo with 587 miles on it. After finding out about the high mileage on car, Corey told us we would get a FREE window tinting. But, later was told by Dustin Hansen ( Finance Director), we had to buy a $1000.00 Polysteel paint protection , to get free window tinting.. After getting car back from their detail shop ( Polished Image ) we discovered air bubbles in the tint job and paint chip on the drivers door also a cut in the leather on gear shift.. More

Trevor Wynn ! It's been said in one of the other reviews, but if you want a good, honest salesman without being pressured then Trevor is the man! I did appreciate t It's been said in one of the other reviews, but if you want a good, honest salesman without being pressured then Trevor is the man! I did appreciate the finance guys Cory and Dustin as well, they helped me get the financing and keep as much cash in my pocket as possible. Thanks Guys! More

Great Car We found a great car. We're very happy with our purchase! Everyone was friendly and courteous, even though it was a very busy night. The car fits our We found a great car. We're very happy with our purchase! Everyone was friendly and courteous, even though it was a very busy night. The car fits our needs perfectly. More

They sold me a car involved in an accident I live in California but was in desperate need of purchasing a 2012-2014 Acura TL with a manual transmission. These cars are very hard to come by whi I live in California but was in desperate need of purchasing a 2012-2014 Acura TL with a manual transmission. These cars are very hard to come by which is why I had to look somewhere other than CA. When I looked online and saw a 2013 Acura TL w/ Manual Transmission at Performance Honda (Bountiful), I jumped on it, the car only had 17,800 miles. The whole transaction went pretty smoothly considering I was doing everything by phone since I couldn't be there in person. I asked the sales rep a lot of questions in regards to the condition of the car and he would always tell me it was in immaculate condition, I asked if it's been in any car accidents and he said no, "we don't sell cars involved in accidents". Needless to say I went for it and bought the car for $32,298, once all the paperwork was done they shipped me the car for a reasonable price. I was excited to receive it but when I got it I noticed right away the paint was off in the front bumper compared to the rest of the car. There was also gaps between the front headlights and the bumper, this obviously caused many concerns for me. I tried to not think much of it since it was only cosmetics but for a 32k car, you want a mint condition car especially from a dealer that has a lot of good reviews online. When I started driving the car I noticed a huge rattling noise behind the glove box, after a couple of days of annoyance I took it to the local Acura Dealer and here's where the problems started mounting. When I went to pick up the car they told me the car had been in an accident, whoever had done the repair didn't tighten the bracket which holds the airbag behind the glove compartment, that's why it was rattling. They also noticed that a lot of the clips holding the side fenders and front bumpers were missing. Upon further inspection they said they wanted to hold on to the car longer because the electric power steering was making too much noise which wasn't normal, the next day they called me and said that the power steering rack would need to be replaced, it must have been damaged in the accident but was never replaced. That was a 4k expense which thankfully Acura covered under warranty, especially since they felt bad for me and I had purchased 2 Acura's from them in the past 10 years so they helped me out. About a week later the 6 speed manual transmission was failing, it would not let me shift into 1st gear at all so I took it back to the dealer. The dealer said they can't confirm whether or not the problem is due to the accident so they will repair under warranty. In a way I am very fortunate that the Acura Dealer is helping me out, if it wasn't for them I would be spending a lot of money on repairs right now. The problem for now is, what else does this car have that I am not aware of? There's always that lingering thought in the back of my head. I called the sales rep from Performance Honda to let him know everything that is going on and all they say is they're sorry. They didn't offer to return the car or exchange it, maybe adjust the price since the car was involved in an accident, you would think they would do something to take some responsibility but unfortunately I'm stuck. The sales rep that helped me has a real good reputation there and I would prefer not to mention his name because in all honesty, I don't know whether or not he knew the car was in an accident, I would like to give him the benefit of the doubt. In conclusion do I regret buying the car? Yes I do, for the price I paid I shouldn't have to be dealing with these issues. It's unfortunate for me but hopefully this review helps other buyers to be cautious of what they buy. More

Typical Used Car Sales Experience My overall experience with Performance Honda was sub-par. In negotiating and finalizing the purchase with Cory (salesman) and Dustin (finance manager) My overall experience with Performance Honda was sub-par. In negotiating and finalizing the purchase with Cory (salesman) and Dustin (finance manager), both used time draining sales tactics. I can only perceive their slow back and forth from me to the "manager" on pricing and agreed upon service as a method of "wear the customer down". Luckily, I had comfortable leverage on my part and I believe I received a fair price for the car and agreed upon service to the vehicle. I will note however, some items that we had discussed did not make it into the final purchasing agreement paperwork, namely a new battery for the car. When I raised the matter with Dustin and Cory, both did not recall such an agreement. The price we had agree upon was with the intent that I would finance through them. Recognizing that they weren't going to include the battery in purchase and that the interest rate they were offering was the same as the bank I was planning to use. I revoked my agreement for financing and opted to use my bank. Dustin proceeded to lower the rate to practically nothing, but as a matter of principle, I declined and stayed with my financing company. At which point, I was told I "had some kind of pride". (very classy) After roughly 4 1/2 hours I walked off the lot with the car. I returned 2 days later for the service to be performed. All items stated in the we owe agreement were met. I was generally pleased with the transaction at this point. The check from the bank was delayed due to paperwork errors on Performance Honda's part. I chased for 2 business days to get it resolved, so they could receive payment. From the receptionist to Cory and then to Dustin, I didn't gather they had a sense of urgency on the matter as I got the run around. It eventually was corrected and payment was received. However, I did receive chaser calls asking where the check was. I'll spell it out, when you don't fix paperwork that the financing company says has to be changed, you will not get a check until its done. Additionally, I agreed to the dealership submitting my application for license plates. I purchased the car at the end of June and I finally received the plates on August 4th, over a month later. I made several calls and then used email chasing Dustin to get the application submitted. Finally, Melisa in the title office reached out asking for a copy of my DL, as they needed it for the application. Note that a copy of my ID was made on the day of my purchase and was now not in the paper work. I expressed my frustration to Melisa and asked why it had taken so long and how they could have lost my information etc. Melisa responded like a true professional apologizing for the delays and lack of satisfactory work. She expedited my application and took measures to ensure that she was doing all she could to get the matter solved. I now have completed the entire transaction with Performance. In summary, I believe that Performance Honda is a relatively good dealership. However, the lackluster responses and complete lack of urgency on both Cory and Dustin's part is alarming to me. I commend Melisa for her professionalism and sense of urgency on the matter and hope that management will take note of who is really helping their business and who is not. More

Trevor Wynn and Brady Scadden These two young men (Trevor Wynn and Brady Scadden) were the best. They were kind and so helpful. They are truly the reason I bought the car. If you w These two young men (Trevor Wynn and Brady Scadden) were the best. They were kind and so helpful. They are truly the reason I bought the car. If you want a good experience without feeling pressure look up either one of these gentlemen. The finance man that was helping us was awesome also. The experience for the most part was enjoyable. There is always a xxxx-up and a bad egg at the dealerships but the others made up for it. He really was not that bad of an egg just real arrogant. This is the second time I have been there, the first time my mom bought a car and we had a wonderful experience. I would buy from them again. More