Performance Honda Bountiful

Allan Thompson review Allan Thompson was superb as he assisted my wife and I purchase a Honda Pilot. I highly recommend him to anyone. He was very knowledgeable, honest, an Allan Thompson was superb as he assisted my wife and I purchase a Honda Pilot. I highly recommend him to anyone. He was very knowledgeable, honest, and personable throughout the entire experience and kept assuring my wife and I that we could contact him with any issue we might encounter. I will definitely be purchasing my next Honda from Allan at Performance Honda. More

GREAT SERVICE FROM THE CONSUMMATE PROFESSIONAL My purchase of a new 2014 Honda Ridgeline was an overall great and interesting experience. I've bought several new cars during my lifetime and I have My purchase of a new 2014 Honda Ridgeline was an overall great and interesting experience. I've bought several new cars during my lifetime and I have to say the Allan Thompson was by far the best sales representative I have ever dealt with. His knowledge of the product line is superior and he went the extra mile to insure my COMPLETE satisfaction. He is the consummate professional. More

GREAT SERVICE Fantastic service. Purchased used vehicle which was spotlessly clean, very affordable, and in great shape. Dealership is clean, bright and nicely deco Fantastic service. Purchased used vehicle which was spotlessly clean, very affordable, and in great shape. Dealership is clean, bright and nicely decorated. Nice coffee, hot chocolate, tea, and water available. Salesperson Brady Scadden is awesome. More

Review of puchase from Performance Honda 9-9-2014 by Peri V I had a great experience with the salesman (Allan Thompson) after coming in to check the famous annual Honda Certified Used Car sale for a possible pu I had a great experience with the salesman (Allan Thompson) after coming in to check the famous annual Honda Certified Used Car sale for a possible purchase. We have owned 4 Honda's since 1979 and currently own 2, so we know well what we like and want in vehicles. Allan listened carefully to my questions and concerns and was able to show me the value in trading in our 2005 Accord EX-6cyl. for a brand new 2014 CRV-LX, with an extended warranty of 6 yr.-100k mile coverage ( rather than either a one two or three year old used car with no warranties left from Honda). This was greatly enhanced by our ability to get the 0.9% Honda Motor Corp. finance rate for 60 months versus even the best Credit Union loan rate we could get at 2.99%. Although we have had great service life out of all our Honda's, this extended warranty was very well priced and if you do the service work at Performance Honda they waive the $50 deductible that comes with all such warranties for every incident, and they were able to price it at least 10% better than other such warranties we have priced online or from the other 2 Honda dealers I had canvassed previously, plus it was able to be included under the 0.9% / 60 month Honda Motor Corp finance program contract making it even sweeter. We definitely recommend Performance Honda and will refer others to them. As to pricing, not much dickering room here, but I was able to negotiate 5% off MSRP and items like Document fees were 35% less than the other 2 Honda dealers I have researched in our area. My only concern was that the dealer adds on the extra window security package of $ 398 to all their cars but does not list it's costs upfront as a mandatory item and it was slid in with these extra finance items like doc fees, sales taxes, title and registration, etc.... that are normal for all car purchases no matter where or whatever vehicle you are purchasing. Still, once explained and allowed to be included in the financing by Cory Schneider, ( the Financing Director) I was mollified but, still feel all the Sales reps need to explain this up-front, and it should be listed on the options pricing worksheet and window sticker. More

Terrible Customer Service Bought a car on a Friday night. Less than 24 hours later, the following Saturday morning, the drive shaft broke. $400 later I was back on the road. I Bought a car on a Friday night. Less than 24 hours later, the following Saturday morning, the drive shaft broke. $400 later I was back on the road. I emailed Jeff, one of the sales managers, to ask them to pay for the repairs, and he said he was looking into it. This was over a month ago, and I have not heard anything back! I've tried to email him several times, with no response. If I ever buy a Honda again, it will not be from this dealership, nor will I ever buy anything from them. The worst customer service I've ever had, anywhere! You should look elsewhere before buying a car here. More

Beware Service Department We recently had our 2003 Honda Odyssey in for some recall repairs. While there, the service department said we needed to replace the power steering b We recently had our 2003 Honda Odyssey in for some recall repairs. While there, the service department said we needed to replace the power steering because of a leak and that the Lower Ball Joint of the front right tire had serious problems (even dangerous to drive). We took it to a repair company that we trust today for a second opinion and found out that there are NO PROBLEMS with the Lower Ball Joint at all. They did confirm that power steering was leaking and would need to be repaired. I am very ANGRY that they told us we needed to have a $500 repair that wasn't even needed!!!! PLEASE DOUBLE-CHECK with someone reliable on any repairs that they recommend! More

Great Job!! I was not coming in to buy a new car just yet but ended up getting one Love it Cross tour Great Color Great Job!! I was not coming in to buy a new car just yet but ended up getting one Love it Cross tour Great Color Great Job!! More

Had the car I needed for a fair price Salesman wasn't pushy but pleasant and really helpful. The car I came to see had been sold so he was able to secure a better car for the same cost. Salesman wasn't pushy but pleasant and really helpful. The car I came to see had been sold so he was able to secure a better car for the same cost. More

Honda CRV buying experience good not so good This dealership used to be Willey Honda, but is now Performance Honda. We bought a Honda Civic in 2009 and had a great buying experience. It was a bi This dealership used to be Willey Honda, but is now Performance Honda. We bought a Honda Civic in 2009 and had a great buying experience. It was a bit different this time around. We stopped in on a early Saturday morning to look at 2014 CRV LX which is the base model. The Salesman were kind and helpful answering our questions mostly for my wife because I had researched the Honda CRV before and I knew what we wanted in the way of a car model and trim level. My wife did the ceremonial test drive with Allen the salesman (with the cool English accent) in front, and me... in the back seat enjoying the ride (I already knew this was the car, but my wife needed to know by driving it) And when it came to pricing. We only negotiated only once because the price was the same as the as what I had researched. So I was good with the price. At this point things did not go so well. Part of the reason could be the amount of customers showing up, and the sales/finance people were spread a little thin. Anyway we sat down with the finance person and went over the extras... every dealership sells them ...it like going to the movies. A good share of the profits goes to Hollywood so the theater needs to sell you higher priced popcorn to get extra income. That's my guess anyway. So we sat down with the finance person to over the extras. Extended warranty? No thanks we got one on the last Honda we bought here and never had a problem with the car. Window tinting?? No don't need it, windows already have UV coatings on them. Scotch guard on the fabric?? No thanks we will be getting seat covers. GAP insurance?? No thanks, we will get it through our credit union. But this insurance is through your credit union. Oh.... ok. After looking at the contract we signed the next day and calling our credit union, only then did I find out that the GAP insurance was through another company. And the same insurance that would cost $795 was only $299 through our credit union. I was upset at that point. I also found another charge of $398 in the options that had no explanation to what it was. I had to dig through the paper work to find out it was some sort of theft protection. When you are older you don't catch all the extra items. I did call Performance Honda a few days later and asked the receptionist to have someone contact me. But never had anyone call back. I then sent a certified letter to the dealership with my concerns about getting reimbursed. I then called the dealership this morning(8/26/2014) and talked to the finance person who had already taken off the GAP insurance, but could not take off the other theft protection item. The dealership adds it to every car, but when it's listed on the contract with only the price, that's not right. So in hindsight what would I do different? #1 go on a slow sales day. Monday to Thursday. #2 go on a slow sales day....because if I did I would have caught the problems before wasting my time to get things fixed between the credit union and dealership. I am still recommending Performance Honda to others with some reservations. I have been to a lot of bad dealerships over the years. And Willey/Performance Honda is way better than most. I don't like being lied to or maybe the finance person thought he was telling the truth about GAP insurance (it was getting busy that day) I don't know. So if your an old grandpa guy like me (a lot of older folks are buying CRV's) double check everything before buying. More

Great experience Anthony was awesome. No gimmicks, stalling, or games. He was honest and upfront about everything. He talked to us like a person and not a salesman. He Anthony was awesome. No gimmicks, stalling, or games. He was honest and upfront about everything. He talked to us like a person and not a salesman. He made sure we were comfortable with the car and didn't try to just sell us something. I will request him the next time we buy used or new. More