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Performance Ford Lincoln
Randolph, NJ
2,437 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,437 reviews
June 15, 2011
Very disappointed in the treatment we received at this dealership. We put down a deposit and still 40 days later have not had the deposit refunded, have made multiple calls and constantly get the run arou dealership. We put down a deposit and still 40 days later have not had the deposit refunded, have made multiple calls and constantly get the run around. I would not recommend this dealership as a result of their poor public relations and the "we don't care attitude." More
by glederer
Employees Worked With
Richard Harley
May 11, 2011
Sales associate was friendly and educated about the vehicles. He did a good job helping us find the right model at the right price. But the finance process took 6hrs! And there was no where to comfor vehicles. He did a good job helping us find the right model at the right price. But the finance process took 6hrs! And there was no where to comfortably sit and get snacks. We ended up leaving wit our daughter for dinner bc it was taking too long. So I would say that it is not family oriented. Also when we called while at dinner to speak with the sales associate to get an update, the receptionist rudely said that she had another call and hung up. Ok we are a paying customer (or we could have been a possible customer for all she knew) if we weren't hours into the process I would have told them to scew themselves and left. Definitely will not be taking car there for service. More
by Rozbem129
Employees Worked With
Jim whorley
March 31, 2011
Excellent interacton with the sales consultant and business manager. The negotiated price was very fair for the new vehicle and trade in. The showroom is clean and the lot has a great selection of veh business manager. The negotiated price was very fair for the new vehicle and trade in. The showroom is clean and the lot has a great selection of vehicles. The financial transaction went smoothly and all questions were answered clearly. More
by David Adams
Employees Worked With
Rich Harley
January 21, 2011
This dealer does not support warranty work as it should. They are out to take your money rather than work with customers to repair new vehicles with problems. They held documentation that we had warranty r They are out to take your money rather than work with customers to repair new vehicles with problems. They held documentation that we had warranty repairs to be made (their OWN receipt for an ordered part) @ 18,000 miles but when we could not return in a timeframe that fell within the warranty to have it installed (due to our child's critical medical issue) they informed us that it would no longer be covered. The best they would offer is 20% off! These guys are EXACTLY what is wrong with the US auto industry. More
by Mcdonm3
Employees Worked With
Service manager Ken and General Manager John
January 19, 2011
Performance Ford is terrible! I always went there when it was Trebour and they always did a great job and made me feel like family. I was devistated when I found out that Trebour closed, but when I was due f was Trebour and they always did a great job and made me feel like family. I was devistated when I found out that Trebour closed, but when I was due for an oil change I decided to keep an open mind and try out Performance. I went there and they charged me $64 dollars, didn't even do the work they said they were going to do, and they removed my Trebour plate frames and replaced them with theirs. My oil was over 1 quart below the full line, my tires weren't rotated, and none of my fluids were even topped off! They tried to tell me that "Hey, at least your car looks clean!" (Meaning they did a xxxxty job vaccuuming the inside, and the outside was untouched) What is better...having a car that looks clean or having a car that is safe?????? They refused to give me a refund. I will never go back there. The people there were rude and the service was awful. DON"T GO TO PERFORMANCE FORD!!! More
by rmarkovits
Employees Worked With
Service Department
February 05, 2009
We have been dealing with Trebour for close to 18 years and this is the best Ford dealer in Morris County. We have gone to other dealers in the area and Trbour consistently gets our business. The Sales and and this is the best Ford dealer in Morris County. We have gone to other dealers in the area and Trbour consistently gets our business. The Sales and service departments are easy and a pleasure to deal with. More
by grhoffman
Employees Worked With
Charlie Betzel
February 08, 2007
They have deceptive practices and not a good dealership when it come to returning good faith deposits that said they would return if they were not able to meet the agreed upon terms especially when they kn when it come to returning good faith deposits that said they would return if they were not able to meet the agreed upon terms especially when they know that the deal was not right and the buyers order criteria not met also the date of the buyer orders not are not the same day you sign them this practice is deceptive and makes it appear that you have enterd an agreement longer then it actually was this maybe to dupe you under the consumer right to cancell a contarct within sopmany business days--also they refuse to answer the Better Business Bureau of New Jerasey's request about compliants against them,they also seem not to care that you were / are a customer Sales manager is the owners son and very arrogant when things do not go is way. More
by jacuzz
Employees Worked With
Keuth Cooper
