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Performance Ford Lincoln
Randolph, NJ
2,437 Reviews
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July 19, 2011
I originally went to Performance Ford On july 17 2011, to I originally went to Performance Ford On july 17 2011, to view available Used F-150 Trucks, and see what I could recieve for Trade on my 2006 Mustang I originally went to Performance Ford On july 17 2011, to view available Used F-150 Trucks, and see what I could recieve for Trade on my 2006 Mustang GT Premium with 29 K Mi. I was Not Greeted For at least 10 Minutes, Then after Viewing the only Used Available F-150 on The Lot a 2008 FX4 with 31 K Mi. I was Told the truck was $20,995. I said i'll return Monday, because i wanted to research the FX4. When I returned Monday I was then Told By Mike, They Made a Mistake The Truck was 22,995, NOT $20,995 that i was quoted Sunday. I expressed my displeasure, and Mike said are you happy with the $20,995 Number, I said yes. We then disscused My Trade In I wanted 18,600, that was Kelly Blue Book for My car On Trade. He Said Come back Tomorrow and well get the Deal Done.( he wanted to check the FX4 ) I Returned on tues July 19 2011, and Im Told By Mike that Now He doesnt want to give me 18,600 for My Mustang. He Then begins to tell me my car is only worth 13,000 on Trade. Even Though NADA lists My Mustang at $18,000 Trade In. And Kelly Blue Book Lists It at $18,695 Trade in. I then became completely DISGUSTED with the Dealership , i was not rude, i shook his hand and said thank You, and left. Im Just wondering how many other Customers are being treated like that ???? More
by 01FreddyC
Employees Worked With
Mike Sales Manager,
July 14, 2011
Recently I bought a 2011 Ford Edge SEL-AWD from Performance Ford because I heard they were under new management and really trying to make a positive change. If Lee Frucci in sales is an example of Performance Ford because I heard they were under new management and really trying to make a positive change. If Lee Frucci in sales is an example of what I can expect in their dealership then I will continue to be a happy customer. After meeting the sales managers David and Joe who treated me properly; they, with Lee's help, found me my perfect truck while ensuring the entire transaction would work within my budget. These guys are the real deal and they will be my dealer of choice when its time to buy my son's first car in a few months. Their pre-owned cars were not only beautiful but many were even fully certified directly from the manufacturer!!! Go down there and ask for Lee. Tell him Ray sent you and enjoy your new car or truck!!! More
by FordGuy2011
Employees Worked With
Lee
July 12, 2011
My wife and I went in looking for a new Escape and we wanted to trade in two of our cars on this transaction. We informed Justin on about what we needed to get for our cars as well as the bottom line o wanted to trade in two of our cars on this transaction. We informed Justin on about what we needed to get for our cars as well as the bottom line of what we wanted to finance. He worked with us until all the numbers worked out. We are very happy with our new Escape and feel we got the best value for our old cars. Brian showed us how to use all of the new technology and was highly entertaining. We recommend Performance Ford for anyone who appreciates a low pressure approach to buying a new car. More
by tkomrska
Employees Worked With
Justin & Brian
July 03, 2011
We have been looking for a truck for a long time.. After visiting Performance Ford and talking to Gary, it was obvious that the right truck for us was F-150. Gary's knowledge of the F-150 and his profession visiting Performance Ford and talking to Gary, it was obvious that the right truck for us was F-150. Gary's knowledge of the F-150 and his professionalism gave us an opportunity to enjoy the car buying experience 1st time in our life. Hope we'll do it again in 4 years. More
by julia1111231
Employees Worked With
Gary G
July 02, 2011
Ken, I wanted to take this opportunity to thank you Ken, I wanted to take this opportunity to thank you for the excellent service experience today. I brought my 2009 Ford F150 XLT in for service on Ken, I wanted to take this opportunity to thank you for the excellent service experience today. I brought my 2009 Ford F150 XLT in for service on June 30th with several issues that I felt needed attention. Two of those issues turned out to be fine. In this case the customer was not right but you went out of your way to address my concerns and went so far as to take a drive with me to address any residual concerns. That in my book makes for an excellent experience and I wish there were more people like you in the customer service industry. Normally I don't look forward to bringing my truck in for service but I have to admit that this was a very positive experience. Thank you for putting a human touch on what can sometimes be a mechanical and frustrating experience. More
by atirado777
Employees Worked With
Jimmy and Ken Goss
July 02, 2011
After much research on a 2011 Ford Fusion, we visited Performance Ford and inquired on a car we were interested in. From the start the experience was friendly and respectful. We were given ample time to Performance Ford and inquired on a car we were interested in. From the start the experience was friendly and respectful. We were given ample time to view the vehicle and test drive, without pressure. Gary presented a fair price and option to pick the vehicle up later that day. Sam had worked out a reachable finance option. We were very please with Brian's car presentation. The purchase was hassle-free and very pleased with our new car! More
by wizzmen
Employees Worked With
Gary Gurevich, Brian, Sam
June 29, 2011
From beginning to end my experience at Performance Ford was excellent. The staff took the time to ensure that all of my needs were met throughout the entire process. They even made sure that I had a workin was excellent. The staff took the time to ensure that all of my needs were met throughout the entire process. They even made sure that I had a working knowledge of the new technology at my fingertips. More
by erikt77
Employees Worked With
Brian, Jim, Bernadette
June 28, 2011
I have been leasing Mercury cars for several years, most recently a Mariner. I went to this dealer through a casual acquaintance with Tim. I told him what I was paying presently and that I wanted to keep recently a Mariner. I went to this dealer through a casual acquaintance with Tim. I told him what I was paying presently and that I wanted to keep payment about the same as had or less. Escape XLT AWD was comparable to model I was driving although price was significantly higher. After discussions, we got a little closer to what I wanted to pay although still feel I maybe could have done better. Delivery of the vehicle was a very long process with finance and business managers all involved in process. The person who gave the final run through of the vehicle as to features and operation of equipment, etc. was absolutely great. Tim was very thorough on followup, including chasing down my EZ Pass which I had left in the trade-in; Thanks! Have not used Service yet, although I was introduced to the Service Manager on delivery of vehicle. More
by ARKAY8
Employees Worked With
Tim Eckhardt
June 26, 2011
Leased my 3rd car in six months ,this one for my daughter.They make it easy and are not pushy in any way.They went out of their way to drop the car off at my daughters job to surprise her for her bi daughter.They make it easy and are not pushy in any way.They went out of their way to drop the car off at my daughters job to surprise her for her birthday.Woudn't go anywhere else. More
by kelly1980
Employees Worked With
ryan and ronnie
June 24, 2011
It was time to return my Ford Edge as the lease had ended and I had decided to lease a different brand this time. Because I was not leaving with another Ford, I was treated like a second-class citizen. Mr. and I had decided to lease a different brand this time. Because I was not leaving with another Ford, I was treated like a second-class citizen. Mr. Whorley didn't even introduce himself or greet me or my family as he asked for the keys to my vehicle. We then sat in the showroom, which seemed like an eternity, because not one salesperson nor the so-called receptionist even nodded at us, while he took the plates off. When he finally returned to the showroom, he again did not address me by name but beckoned me to follow him to a desk where he proceeded to complete the necessary paperwork. Once it was completed, he sent me on my way. How rude and unprofessional! If I consider leasing another Ford in the future, it will not be from this dealership! More
by RNLisa
Employees Worked With
Jim Whorley
