Performance Ford Lincoln

The dealership is beautiful and comfortable. Everyone was friendly and helpful. The selection was vast. I was made to feel at home and not rushed. All my questions were answered. Eric and Brian were was friendly and helpful. The selection was vast. I was made to feel at home and not rushed. All my questions were answered. Eric and Brian were helpful, friendly and patient. I was made to feel comfortable about taking my time and test driving any car I chose. All in all, it was a pleasant and fruitful experience. I even got to drive home in my new car the same day. More

Very pleased with the service we received. We purchased a 2012 Ford Explorer XLT and feel we got a great deal. The staff was courteous and friendly. Kris in Finance was very helpful in helping us to explo a 2012 Ford Explorer XLT and feel we got a great deal. The staff was courteous and friendly. Kris in Finance was very helpful in helping us to explore the best financing options to fit out budget. Would definitely refer Performance Ford. More

went for a test drive on New 250 diesel,,, liked the ride,,Matt and I worked for the deal that made me HAPPY ,,, EVERYONE at the Dealership worked to help me drive away with the Truck I wanted ,,, at th ride,,Matt and I worked for the deal that made me HAPPY ,,, EVERYONE at the Dealership worked to help me drive away with the Truck I wanted ,,, at the price I was Happy with ,,Felt like I worked with FRIENDS the entire time ... had to check with service a week after purchase ,,, took my truck for a ride ,,, showed me how to drive these NEW trucks,,, great help,,, now all is smooth ,, this is # 6 Ford Truck for me ,,, and the best purchase ever,,, More

I Traveled a good distance to get a new truck that was listed on the internet, they had two that were close to what I wanted to purchase and that I could not find locally as they were 2011 left over diese listed on the internet, they had two that were close to what I wanted to purchase and that I could not find locally as they were 2011 left over diesels and I didn't want a 2012 model. I was given a relatively new sales person, Rafael, he knew nothing about the truck with respect to the functions, specifications or features if he couldn't read it off the window sticker he didn't know it. His sales style was to just ask how much do you want to spend or how much do you want to pay monthly. I took a test drive for about a mile and we were back at the dealer. The price was reasonable but for a left over 2011 was likely not the best they could offer. Their sales tactics are old school and a bit annoying, get a number and the sales guy disappears to the sales managers office, we go back and forth like this 4-5 times and then the sales manager Mike Pyatt, finally comes out to convince me he has given everything possible on the sale price and the trade in. Not once did they budge on the internet price, but every time the sales rep returned from the manager’s office he came out with different sets of numbers based on different terms than what I wanted. I wanted 60 months they come out with 72, 84 then 63 month terms just to make it look like they gave in on the price. These people are incredibly borderline in their practices and shady. They ask for a credit card, why I ask, it’s not needed, I am giving a large cash down payment and using ford credit to finance. The sales guy mumbles some nonsense and goes to plead my pricing case with the sales manager. Their quoted internet price was to be all inclusive except for taxes they said, but when the sales agreement came out there were outrageous registration and documentation fees $350 and $250 plus window etching, and other non requested services. Their big internet price turned out to be sticker price less the Ford rebates available, the dealership gave up nothing in this deal and was not willing to negotiate a lower price. They low balled the trade in using GAGE, claimed the trade vehicle had all sorts of problems that we knew it did not have in fact no one from service ever looked at the car nor did they test drive the vehicle. They were willing to give only 50% of a KBB trade in value. After a few hours we settled on a price and term, and I was getting the truck I had looked high and low for. So it’s off to see the finance guy, Kris Los and it’s getting late. Another two hours to do 15 - 20 minutes of work. Kris is a really nice fellow but rather than doing the paperwork on the agreed sale he is hard selling service plans and extended warranties, explaining the high costs of maintenance and how one can save lots of money to prepay the service plan, at the time it made perfect sense. I took a service maintenance plan which I cancelled two days later when I called around local Ford dealers where I would be getting service near home and checked prices for various services, I found out Performance Ford over stated / grossly exaggerated the projected service costs by upwards of 200% and I found out I could purchase the same plan at half the price directly from Ford. The Ford financing they offered was OK but we had excellent credit which should have resulted in a much better rate. Long story short I just refinanced the vehicle two weeks after the purchase through my local lender at half the rate Performance Ford offered. These changes and cancellations were not buyer’s remorse, but after researching pricing, options etc, I realized Performance Ford was not a bargain at all. In the end there was no one to help set up the systems, clean up or detail the vehicle, it even had an empty fuel tank when I leftthe dealership but the sales manager was to give a credit for a tank of fuel, never could find it in the final paperwork though. Had to go back and sign a new sales agreement after cancelling the service plan, I expected a refund of the purchase price, the finance guy rolled my maintenance plan payment which was cash in to the vehicle down payment and then crowed about the lower monthly payment I would have. Once these people get your money they don't let go. I did get a wash and minor detail that took two hours to complete, but the wax and cleaning job seemed to stop at the door sills. The truck is big and the detailer was a little guy so it got cleaned as long as he could reach it. I love the truck but not because of Performance Ford. They can't take credit for anything positive about this buying experience. The only thing they offered was a vehicle I couldn't find locally, I spent 8 hours at the dealership and traveled a total of six hours across two days to buy this vehicle and in hindsight had the most miserable experience of my life. Their financing was mediocre and the sales experience was really poor when compared to other vehicles and dealerships I have dealt with over the years. In the end it worked out for me, but as you can see it took a good deal of additional post sale work that any GOOD dealership would have provided when I first walked through the door. If you want a good buying experiance, look else where. More

I recently purchased a new 2012 Lincoln MKZ from them. Everyone at Performance Ford/Lincoln was polite, professional and very helpful.I would highly recommend this dealership without hesitation. Everyone at Performance Ford/Lincoln was polite, professional and very helpful.I would highly recommend this dealership without hesitation. More

Everyone I met at Performance was excellent. They met my price, they worked hard to ensure I received everything I wanted from the vehicle I was looking to purchase, made it simple to buy a car, and a pleas price, they worked hard to ensure I received everything I wanted from the vehicle I was looking to purchase, made it simple to buy a car, and a pleasure to do business with. More

Plus: Hooked up with sales rep quickly, met researched price without hesitation, easy test drives, once purchased explained complex features really well Minus: Explain options better (requirements for Ex price without hesitation, easy test drives, once purchased explained complex features really well Minus: Explain options better (requirements for External Temperature, Compass, Cross Traffic Alert), shorten car pickup time (Wednesday night arrived at 7 with appointment but did not leave until 9:30) More

They were a very friendly staff. Answered all my questions, helped me find exactly what i wanted.Would send anyone interested in a new vehicle there. COMPLETELY SATISFIED !!! questions, helped me find exactly what i wanted.Would send anyone interested in a new vehicle there. COMPLETELY SATISFIED !!! More

One of the best purchasing experiences I have had. From the beginning right through to the delivery, everyone, but especially Jim Florio (Sales), Brian Telesz (Delivery), and Chris (finance)went the extra the beginning right through to the delivery, everyone, but especially Jim Florio (Sales), Brian Telesz (Delivery), and Chris (finance)went the extra mile. I believe the reason I love my new Lincoln MKX as much as I do, is not only because it is a great car, but I have confidence that everyone at Performance Ford Lincoln will be there to continue the superior service. More

The environment was very friendly and Rafael Ortiz made my purchase a lot more stress-free.I was very satisfy throughout the whole process and very content and at ease with my final decision. my purchase a lot more stress-free.I was very satisfy throughout the whole process and very content and at ease with my final decision. More