Performance Ford Lincoln

October 13: I call with the code my mechanic provided to let you know that my catalytic converter needed to be serviced and was covered under a warranty of 8 years 80,000 miles. I was told that they couldn' let you know that my catalytic converter needed to be serviced and was covered under a warranty of 8 years 80,000 miles. I was told that they couldn't order the parts until they ran their own diagnostic. Now I do understand the desire to not pay for parts not needed, however the part is so likely to break the warranty goes for 8 years, the part wouldn't have gone to waste if it wasn't used on my car. Moreover at the time UAW strike was ongoing so I knew parts would be delayed which is why I asked for any leeway. None provided so I set appointment for "next friday" October 20: the "next friday" I discussed with receptionist and I arrive to be informed by Doug B. that the appointment was made for November 20 (not even a friday, let alone next friday). Fortunately, they were kind enough to bring my car in anyway and run the diagnostic to prove it was in fact exactly what my mechanic and I told them. I was told they would order the part and hear back in a day or so. I did not. I called again on October 26. 30 and 31. Each time being told I'd would hear back by end of day from either Doug, Nunno or Christine, each time not hearing back. On October 26th I was told the part had arrived. On October 30 I was told it hadnt. Again, this could be an issue of dishonesty or incompetence, I won't venture a guess which. After filling out a survey about the Oct 20 visit and letting them know how awful it had gone thus far I miraculously (and almost as if he was compelled to put in some effort after a bad review) get a call from Nunno that he expects the parts tomorrow and he will personally call and set appointment. Care to guess if that happened? It didnt. November 2 I call again and speak to Christine who says she will call me back when she knows if she has a courtesy car available to schedule appointment. I do notnhear back from her but do receive an email saying I've made an appointment for November 6. 2 more phone calls and I find the courtesy car will be available and my car will be brought in (with the part you supposedly received November 6 I drop off car and Doug informs it will be one or two days. I proceed to reception for the courtesy car that is not a courtesy at all being a $500 hold on my account and less than 1/4 tank gas. Had I been informed that it would cost me $550 just to be able to go to work that day I wouldn't have cared much, but being informed while I'm at the counter was not good faith. After Doug told me 1-2 days I figured I should call on November 10 to find out if everything is good. That's when Doug told me they were a bit backed up and it would be Saturday 11/11 or Monday 11/13 at latest. November 15 I call again, still hasn't gotten into the bay, but here is when Doug informed me they have stopped taking appointment they can catch up. November 22 still not caught up still haven't done anything with car. November 28 Doug calls to tell me it was brought in finally and they found an issue in exhaust. Also warranties They need to order part but it'll be ready this week. December 7 at 1pm I get the call it's finally done (only 2 months after I started the 1-2 day process). This is where Doug had the gall to ask me if I could drop it off right away or if they could pick it up. After 2 months of yanking my chain there was no chance I was putting in any additional effort like that. December 8 I go to return the car with more gas than it was given to me. Doug sends me to the reception counter where I wait 3-7 minutes with no people at counter.Doug finally notices and goes into office on left side to gentleman with goatie. Through the door I hear him call someone to ask loudly where the f**k everybody is. Someone comes over and starts finding my keys. At this point Doug let's me know that the rear exhaust issue he mentioned last week didn't have any work done because it was fine. Anthony calls to not apologize 12/18, says will call back tomorrow, it's 1/8 nocall More