Performance Ford Lincoln

Poor quality work Service Department review only (Sales Dept. was excellent). I brought in my new car for three things and none of them were performed well or even a Service Department review only (Sales Dept. was excellent). I brought in my new car for three things and none of them were performed well or even appropriately. Engine Failure (for the 2nd time), car pulling right (coasting & braking), paint chip near tail lens assembly. The Engine Failure wasn't conclusively diagnosed the first time so nothing was done other than an on-board diagnostic. The second time they determined it was the sound Symposer. When the Service Rep called to notify me that this portion of the repair was diagnosed, she did not know what was actually being fixed and when I picked up the car, the part that was replaced (Sound Symposer) did not work. Ford has subsequently identified a recall for the wiring harness to fix the Engine Failure. The fix for the car pulling right was that there was rust on the brake rotor and they turned the rotor (which I don't find to be a plausible cause on a new car). The result is that the brakes now rub and squeal and the car still pulls right. The paint chips were excellently repaired. The reason for the paint chipping was that the tail lens assembly is in contact with the body. The assembly was replaced such that it was in contact on another place and is subsequently chipping again. I'm not sure how a service department is supposed to be run but I would assume that a supervisory mechanic would review the diagnosis and final repair. This sincerely doubt that this was not done. I would also expect the the Service Rep. would know what repair was done if they are expected to address the Customer with the results of the service that was performed. As a side note, I've completed two surveys for Ford voicing my displeasure but have not been contact in over a month. Bottom Line: Performance needs to take a hard look at how their Service Department is run. Although the Service Rep. was cordial, it doesn't make up for a poor level of competence in diagnosing, reviewing repairs and explaining the service performed to the Customer. More

Would Highly Reccomend Excellent staff-Management,sales,support staff went out of their way to accommodate and get us a great car at an amazing deal. Korey was very patient Excellent staff-Management,sales,support staff went out of their way to accommodate and get us a great car at an amazing deal. Korey was very patient and accomodating.Matt was informative and made paperwork and signing painless..Joe - Im Hooked on Everything voice control- too bad that can't be for kids and wife duties ....husband too... Thanks :) More

Excellent experience all around, highly recommended! My girlfriend and I have bought two cars from Performance Lincoln Ford this year and we couldn't be happier with our experience. The staff starting wi My girlfriend and I have bought two cars from Performance Lincoln Ford this year and we couldn't be happier with our experience. The staff starting with sales consultant Jim Brandeberry was extremely helpful, friendly, knowledgeable and accommodating, turning what I was expecting to be a difficult experience (having never purchased a new car before) into a downright pleasant one. I can't recommend Performance Lincoln Ford enough. More

Great Experience I've been a customer of another Lincoln Dealer for 25 years. This was my first experience at Performance Lincoln, and I couldn't be happier! Everyone I've been a customer of another Lincoln Dealer for 25 years. This was my first experience at Performance Lincoln, and I couldn't be happier! Everyone was friendly, accommodating, and professional. I will definitely be back for my next car in 36 months! More

Great Expereince Perfromance Ford Best car buying experience of my life, from the sales demeanor of Dan Schondra to everyone else on the Performance team the experience was pleasing an Best car buying experience of my life, from the sales demeanor of Dan Schondra to everyone else on the Performance team the experience was pleasing and pleasurable. I have purchased over 25 cars in my life and this was the absolute best experience. Pete Curcio More

Recommend Performance xxl Rte10 Randolph New Jersey Just want to say all you guys were great you made my purchase relaxed and easy.Your confidence and professionalism is the best thank u Just want to say all you guys were great you made my purchase relaxed and easy.Your confidence and professionalism is the best thank u More

Meredith Everyone was very professional and helpful. They are in the people pleasing business & they first reaction is customer satisfaction. I recommend them Everyone was very professional and helpful. They are in the people pleasing business & they first reaction is customer satisfaction. I recommend them when looking to purchase a car. More

Excellent Navigator Leasing Experience I was coming to the end of my lease on a Navigator and wanted to lease a new one. Stavros Diamantidis was my salesperson. I must say that working with I was coming to the end of my lease on a Navigator and wanted to lease a new one. Stavros Diamantidis was my salesperson. I must say that working with him and the rest of the staff at Performance Lincoln was a breath of fresh air after dealing with Dana Lincoln in Staten Island for my last 2 Navigators. The lease deal numbers were quickly agreed to and no games were played (e.g., no surprise charges, no "I'll go twist my manager's arm," etc.) They found exactly the truck I was looking for and brought it to the dealership (they did not have it in stock) and we were able to finish everything in about a week. On pickup day, Matthew L. Daspin was able to finish all of the required paperwork in record time. I am not exaggerating when I say that this was the quickest I have ever been able to pick up a new lease (and I've now leased 8 different times). Joe Boscarino was extremely helpful in pointing out the differences between the old and new truck, setting up my phone, and answering all of my questions. In the past, I have never had anyone provide this type of service when picking up of a new truck. On another note, I have had Performance handle the maintenance on the previous truck for the last 2 years and they have also been excellent. In short, it has been a pleasure to work with Performance and I would gladly recommend them to family and friends. More

Fast, Fair, Fantastic My wife and I have two children ages 1 and 2. Just going to shop for a car is so stressful. You don't have the strength to haggle and bounce from deal My wife and I have two children ages 1 and 2. Just going to shop for a car is so stressful. You don't have the strength to haggle and bounce from dealer to dealer. We came here since I had bought several vehicles at Fette and will always remember Chris Cirisi the GM. He resolved a major problem and was smart enough to turn a irate person into a loyal customer.He's running a tight ship at Performance. They beat other pricing and had us out of there before my kids could get there fingerprints on one perfect paint job.Thanks to Jim Brandeberry and Mike Daspin as well all around 5 stars More

Top notch customer service Top notch-Customer service, best I've ever received at a dealership. Courteous and very accommodating. Thorough explanations of vehicle- vehicles well Top notch-Customer service, best I've ever received at a dealership. Courteous and very accommodating. Thorough explanations of vehicle- vehicles well stocked. 5 stars. More