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Performance Ford Lincoln
Randolph, NJ
2,446 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 15, 2024
Brittany @ shane were a great help in purchasing my ford edge. This is my second purchase at performance Ford and I highly recommend it to anyone 👌 ford edge. This is my second purchase at performance Ford and I highly recommend it to anyone 👌 More
by Wiseman.mgreene
Employees Worked With
Brittany Drake, David Malafatopulos, Shane Patrick
February 12, 2024
Excellent customer service. They really take the time to make sure everything is done right and the customer is knowledgeable about the car itself. They really take the time to make sure everything is done right and the customer is knowledgeable about the car itself. More
by Sopko26
Employees Worked With
Jimmie Whorley, David Malafatopulos, Shane Patrick
February 10, 2024
We had an excellent experience buying our Lincoln Navigator. Staff was very helpful and made us feel very comfortable. We would highly recommend this dealership. Navigator. Staff was very helpful and made us feel very comfortable. We would highly recommend this dealership. More
by missyod
Employees Worked With
Brittany Drake, Julian Perez, Shane Patrick
February 10, 2024
Excellent! Made my experience very quick and easy! Definitely recommend! Will use them again in the future Made my experience very quick and easy! Definitely recommend! Will use them again in the future More
by Sharonalessandra1
Employees Worked With
Matthew Collura, Julian Perez, Shane Patrick
February 10, 2024
Great experience. The team was efficient and knowledgeable. I will be back to Performance Ford for future vehicles. The team was efficient and knowledgeable. I will be back to Performance Ford for future vehicles. More
by Choff
Employees Worked With
David Malafatopulos, Kyle Bennett, Shane Patrick
February 06, 2024
On February 5, 2024, I encountered a series of highly troubling incidents at Performance Ford that warrant a detailed review. This review is an essential account of my experience, including the unethical troubling incidents at Performance Ford that warrant a detailed review. This review is an essential account of my experience, including the unethical conduct, lack of accountability, and failure to address issues raised by Anthony. I initially posted a review expressing my dissatisfaction with Performance Ford's service team, prompting a call from Anthony at 12 pm. Astonishingly, Anthony attempted to coerce me into removing my post by promising to resolve the negative equity issue associated with my vehicle. Eager to find a solution, I arrived at Performance Ford at 12:30 pm. Upon meeting Jimmy, I inquired if Anthony had briefed him on my situation, to which he confirmed. Despite multiple mentions of the negative equity concern, Jimmy evaded providing a direct answer. During our interaction, a staff member washing a car blatantly harassed my girlfriend by repeatedly shouting “Nice fat xxx” in Spanish. I then explained and translated what was said and Shockingly, Jimmy remained silent, failing to address the offensive behavior and create a safe environment for customers. As we explored potential replacement vehicles, I persistently raised the issue of negative equity, seeking clarity on Performance Ford's commitment to resolving it. Jimmy, however, failed to provide a direct response, wasting valuable time during our interaction. This lack of transparency culminated in an unethical revelation when, during the negotiation of deals, Jimmy finally admitted, "I thought you knew we wouldn't take care of it with the prices we are giving to you." This admission not only contradicted Anthony's earlier commitment but also underscored a severe lack of accountability within Performance Ford. Anthony's failure to uphold his promise, coupled with Jimmy's indirect responses and the blatant sexual harassment encountered on the premises, paints a disturbing picture of the dealership's integrity and commitment to customer satisfaction. It is crucial for potential customers to be aware of the unprofessionalism, lack of transparency, and failure to address serious concerns at Performance Ford. I left the dealership at 4 pm, thoroughly disillusioned with the entire experience. Sincerely, Kevin Delgado More
by Kevin94
Employees Worked With
Anthony , Jimmie Whorley
