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Performance Ford Lincoln
Randolph, NJ
2,557 Reviews
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Showing 2,557 reviews
October 12, 2020
My review is regard to the Service Department. Having to follow-up with a Bad Review is having to relive a Bad Experience, here's what happened. Only because of a recommendation that I decided to give t follow-up with a Bad Review is having to relive a Bad Experience, here's what happened. Only because of a recommendation that I decided to give the Service Dept at Performance Ford a chance to service my new 2019 F150. Visit 1 - Originally (1st visit July 2020) it went in with a list of items (I wrote up) that required attention including it's first oil change, most of the items on the list were addressed and repaired however a recurring issue regarding "Pre-Collision Assist AEB" was not resolved, the truck remained in their possession for 2 weeks. Visit 2 - In Sept 2020, I returned to them for another Oil Change after a long road trip. The following day I noticed Oil Puddles on my driveway, I drove up on ramps and found the bottom of my F150 soaked with oil, for the record I took pictures. I immediately called the Service Adviser and explained what I found, he asked me to come in right away, this would be my 3rd visit. Visit 3 - The Svc Dept took me in right away and in less than 15 minutes I was told the cleaning was complete. I drove straight home and had to see for myself. As suspected, they did a "quickie wipe down" and left it at that, so again I again took pictures and this time answered a "Rating Questionnaire" from FordMotorCo explaining my experience and rated the Service Dept with 1-Star. The following day, I received an apology email from A.P. (Service Mgr) asking me to call him directly. We discussed at length and he agreed to replace the soiled fiber-board and thoroughly clean the oily mess noting that he'd contact me once the part arrived. After not hearing anything for 2 weeks I followed up with an eMail and was scheduled for the visit, this would be my 4th visit. Visit 4 - I arrived early morning and would wait for the work to be completed, about 30 minutes later I was called to the Service Advisers window that my truck was ready (the Svc Mgr ignored me that day). Prior to leaving I reviewed their work writeup and noticed that only Replacement of the Fiber-Board was noted, there was no mention of the cleanup, so I had to ask. The Service Adviser turned to the Tech who did the job, he said it's complete, he then turned to me and said "if he says it's done then it's done". Once again I returned home to see for myself. With the trucks front wheels up on ramps I looked again. Yes, they did a much better wipe-down and they replaced the fiber-board, however only the rear one. The front fiber-board remained with it's oil soaked stains, I gently bent the board to find that the bottom of the motor was an oil stained greasy, grimy, mess. I followed up with another review to FoMoCo yesterday and have not received their reply yet, hopefully they will contact me and offer a resolution. SHAME on the PERFORMANCE FORD Service Department, and their Management, ... I'm done with you! -dp- More
by -dp-
Employees Worked With
JS/Service Adviser & AP/Service Manager
October 12, 2020
My son was looking on line for the f150 I specifically wanted and he found it at performance ford lincoln. Dave Morante was a nice guy and did a nice Job. Also Joe Boscarino did a great job too. wanted and he found it at performance ford lincoln. Dave Morante was a nice guy and did a nice Job. Also Joe Boscarino did a great job too. More
by Paul.winslow58
Employees Worked With
Joe Boscarino, Doug Raleigh, Eric Ciocca, David Morante
October 10, 2020
I came back to my third vehicle from performance Ford Lincoln and the fourth one for my family. Matt Caluraas very good helping me get into my ne lincoln corsair. Once again Joe Boscarimo was there to sh Lincoln and the fourth one for my family. Matt Caluraas very good helping me get into my ne lincoln corsair. Once again Joe Boscarimo was there to show me the bells and whistles. More
by Keithylirian
Employees Worked With
Joe Boscarino, Doug Raleigh, Eric Ciocca, Matthew Collura
October 06, 2020
Came in looking for a Ford Expedition that could tow my 26" trailer, needed to also seat 6 people and tow. Matthew Collura guided my data seeking for an Expedition Max with 9000 lbs towing capacity. He w 26" trailer, needed to also seat 6 people and tow. Matthew Collura guided my data seeking for an Expedition Max with 9000 lbs towing capacity. He was very helpful in answering and advising me. I highly recommend him for your needs and customer service! More
by happy camper
Employees Worked With
Matthew Collura
October 06, 2020
I came back to performance Ford Lincoln to lease another ford from them. Anthony Lamanna was helpful getting me into my new Ford Explorer. Also Joe Boscarino once again helped me with the features. ford from them. Anthony Lamanna was helpful getting me into my new Ford Explorer. Also Joe Boscarino once again helped me with the features. More
by Jasongratt1
Employees Worked With
Joe Boscarino, Doug Raleigh, Eric Ciocca, Anthony Lamanna
October 03, 2020
I cameback to performance ford Lincoln for my second explorer crossover. Them DAVE Morante was helpful getting me the vehicle I wanted. Also the best part of performance ford lincol. Was Joe Boscarin explorer crossover. Them DAVE Morante was helpful getting me the vehicle I wanted. Also the best part of performance ford lincol. Was Joe Boscarino who remembered me from last time and offered wonderful unmatched service. More
by Jpoplawski
Employees Worked With
Joe Boscarino, Doug Raleigh, Eric Ciocca, David Morante
September 30, 2020
Today I switched to to a Lincoln Nautilus from my Ford Edge. Everyone at performance Ford Lincoln was great getting me in to my new vehicle. Joe Boscarino was great going over all of the features. Edge. Everyone at performance Ford Lincoln was great getting me in to my new vehicle. Joe Boscarino was great going over all of the features. More
by Alfa56
Employees Worked With
Joe Boscarino, Doug Raleigh, Eric Ciocca, Anthony Lamanna
September 28, 2020
Anthony Lamanna our salesman at performance Ford Lincoln was very patient with us. We must have come back at least ten times but today we are leaving with our new lincoln. Also Joe Boscarino was great going was very patient with us. We must have come back at least ten times but today we are leaving with our new lincoln. Also Joe Boscarino was great going over all of the new car features. More
by Gailefindlay
Employees Worked With
Joe Boscarino, Doug Raleigh, Eric Ciocca, Anthony Lamanna
September 26, 2020
We are happy to come back to see Joe Boscarino the delivery coordinator at performance Ford Lincoln for our fourth vehicle from tbem. He once again made sure we knew everything we wanted to know about delivery coordinator at performance Ford Lincoln for our fourth vehicle from tbem. He once again made sure we knew everything we wanted to know about our new one. More
by Ceaghliagh
Employees Worked With
Jimmie Whorley, Joe Boscarino, Doug Raleigh, Eric Ciocca
September 26, 2020
I am driving home with my fifth vehicle from performance Ford Lincoln. Brittany Drake was exceptional and made the experience very easy. Also Joe Boscarino the delivery coordinator was great as well going o Ford Lincoln. Brittany Drake was exceptional and made the experience very easy. Also Joe Boscarino the delivery coordinator was great as well going over features. More
by Lehneis3
Employees Worked With
Joe Boscarino, Doug Raleigh, Eric Ciocca, Brittany Drake
