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Performance Ford Lincoln
Randolph, NJ
2,547 Reviews
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March 21, 2025
Buyer Beware! Just leased ford escape plug in hybrid and very disappointed being misled on battery mileage estimates. Had 2022 escape plug in hybrid and was ge Just leased ford escape plug in hybrid and very disappointed being misled on battery mileage estimates. Had 2022 escape plug in hybrid and was getting 35-40 miles on battery alone and explained to salesman that is what I expected from new vehicle. Sticker says 0-37 miles on battery and you will be lucky to get half. Sales manager says ford tells them the 37 miles is realistic and expected that due to my previous vehicle. NOT TRUE! Service department knows this and my car was in for a day and a half and was told there is nothing wrong except what ford tells you. Big disconnect there. Service department did not keep me updated on progress as they said they would and I continually had to contact them. WILL NEVER BE BACK!! More
by Jed
Employees Worked With
Ryan Lopez, John Locher, Matthew Collura, James Brundage
March 14, 2025
The dealership has a horrible service department. I was charged for work they said the did, but couldn’t tell me exactly what the problem was. I complained about it and said either tell me exactly wh I was charged for work they said the did, but couldn’t tell me exactly what the problem was. I complained about it and said either tell me exactly what was done or refund me. They agreed to refund me the amount charged on January 2nd but to this day have not honored their commitment. In addition, the service manager is never available to speak doesn’t call me back. When I bought my lease out on my Ford F-150, the buyout number was several thousand dollars higher and the original paperwork changed and my signature forged. When confronted on this and I provided proof of the original they sold it for the correct amount. They claimed they didn’t know who or how the amount was increased. Horrible service and unscrupulous dealership. I will never use them again. More
by lupdelup
Employees Worked With
Anthony Rubino
