Performance Ford Lincoln Bountiful

Service Department Inefficient I dropped off my 2014 Lincoln MKZ on Saturday morning at 8:45 for a SCHEDULED appointment to have my oil changed, replace 3 bolts on the power steeri I dropped off my 2014 Lincoln MKZ on Saturday morning at 8:45 for a SCHEDULED appointment to have my oil changed, replace 3 bolts on the power steering, and for a software update and it took 5 hours! The guys at the service department desk told me when I made the appointment that it would be between 2-3 hours. After 3 hours and no call from the dealership about the process of the repairs I went back to the dealership to find out what was going on! My car was parked in the area for pick up so I thought it was ready. Come to find out only the oil change had been done...in 3 hours!!! The same guy at the service desk who was just bs-ing with a tech when I walked up to him said that he would have it pulled in so the software updates could be installed and the bolts replaced. He said the bolts would be only 20 minutes to replace. So I asked him if I should wait he said he would call me when it was ready. I was back a hour later and he said they were just starting the software update!! He goes on to tell me that he had 2 techs call in sick today. To me this is unprofessional, for one to let me know this and for two to make it my problem. I had to drive 30 minutes from Ogden to Bountiful for this repair, a call to ask me to reschedule or that all repairs couldn't be done....something! Also because Performance didn't have a loaner car (again...they never ever have one) I had to rent a Dodge 1500 Pickup because all other vehicles had already been rented for the weekend, so driving this truck back and forth to Ogden was ridiculous! I'm not familiar with the Bountiful area so this too was ridiculous trying to find something to do for 5 hours!! I will not return to this dealership for any future repairs or oil changes. I purchased my car from this dealership and that too was a joke!! Again, they are unprofessional and no sense of urgency. Horrible customer service I would never recommend them for anything!! More

Poor Service Purchased a new Ford F150 XLT with extras. Left the truck for 4 days to have the bed cover installed and was notified it was ready to pickup. When m Purchased a new Ford F150 XLT with extras. Left the truck for 4 days to have the bed cover installed and was notified it was ready to pickup. When my wife arrived, the bed cover had not been installed and there was a scratch along the well well. Seems like no one knew about the scratch or the bed cover, although we paid $1,000 for it. Now we have to bring the truck back and leaved it again. Not sure why in 4 days they could not install the cover, which should take less than an hour. I really don;t believe they cared after they got our money. Very poor service. Any future customers should beware. We wish we had purchased the truck from another dealer as we don't trust Performance Ford. More

dishonest service department Crooked and dishonest service department. Recently went in for an AC checkup and emission/inspection. They said I needed a new compressor and failed Crooked and dishonest service department. Recently went in for an AC checkup and emission/inspection. They said I needed a new compressor and failed the inspection, citing leaks in my exhaust system. Said the leaks couldn't be repaired and that I must replace my exhaust to the tune of $900. This didn't ring true with me so I took it to the Davis County DMV shop and they said there were NO leaks in the exhaust and passed me immediately. Suspecting foul play with the A/C I took it to a local shop in Farmington. They ran diagnostics and found all I needed was a $75 part (dryer) replaced and the compressor was perfectly fine. Performance Ford quoted $1300 for a new compressor! Needless to say ever since Performance took over Willey Ford it has gone downhill. They are shady shady shady and cannot be trusted. I will be reporting this to the BBB as well. More

WORST CUSTOMER SERVICE EVER!!!! Stay away from them!! WORST customer service!! I purchased my vehicle back in December of 2014, still have not received complete paperwork from them. Stay away from them!! WORST customer service!! I purchased my vehicle back in December of 2014, still have not received complete paperwork from them. CA DMV already sent 2nd notice requesting for papers, they have yet to respond. Frustrating phone 100s of phone calls are not enough to get what i need. Ilhomjon Hasanov - purchased Honda Pilot 2012 More

Great experience I worked with Kameron and Lina, Kameron treated me great! I really appreciate how friendly and helpful! I love my experience and would recommend him I worked with Kameron and Lina, Kameron treated me great! I really appreciate how friendly and helpful! I love my experience and would recommend him to anyone! More

Andrew Uribe - A Top Notch Salesman Andrew Uribe was my PHENOMENAL Salesman. Honesty and integrity were mentioned by another reviewer in reference to Performance Ford Lincoln of Bountifu Andrew Uribe was my PHENOMENAL Salesman. Honesty and integrity were mentioned by another reviewer in reference to Performance Ford Lincoln of Bountiful, UT – two of the main attributes I look for when choosing whom to deal with when making a large purchase. Andrew exemplified these traits, plus many others: professionalism, product knowledge, good follow up and compassion, to name a few. He made this one of the most seamless car buying experiences ever. In fact, he made it worth a flight from Louisiana to take delivery of my truck, plus a 22+ hour drive back. Andrew’s Christian attitude was very much appreciated during a difficult time. Honesty and integrity also describe his Sales Manager, Chris “Q”, who was also very much appreciated in this transaction. I VERY MUCH recommend this dealership, no matter where you are located ? More

Poor Customer Service Leased a new Lincoln with paid off trade in and can't get anyone to talk to me about getting me my $18450 check for my trade-in. I was told it would Leased a new Lincoln with paid off trade in and can't get anyone to talk to me about getting me my $18450 check for my trade-in. I was told it would be 5-7 days...they have 10 days to get it to me. But he said it never is that long. Well tomorrow is 10 days and can't get anyone to talk to me. Called Lincoln Leasing and my contract hasn't even been submitted! Very poor customer service. Would NOT buy, lease or recommend this dealership. More

Working with Loyle Rasmussen is always a pleasant experience. I have purchased my last four vehicles from Loyle and he has always been very helpful and explains everything to me as many times as I n experience. I have purchased my last four vehicles from Loyle and he has always been very helpful and explains everything to me as many times as I need it. I value his experience and advice. He always goes out of his way to make sure I get the best deal available. I have serviced all my cars at this dealership and have never had a bad experience. Thank you, Carolyn Redington More

Had a great experience! No hassle no haggle . Called and went down the same night. They had the car warmed up and ready to go . Great time and went down the same night. They had the car warmed up and ready to go . Great time More

Jason was great! I bought a F-150 from him two years ago and when my girlfriend and I decided to get a Lincoln MKZ I knew I would go back to Jason. He was very professional as always and took plenty of his and when my girlfriend and I decided to get a Lincoln MKZ I knew I would go back to Jason. He was very professional as always and took plenty of his time to show my girlfriend all the options on the car. More