Performance Ford Lincoln Bountiful

The entire process as a whole was decent, there was just really one point I took issue with. The dealership was great to work with on my trade and the price was fair for my purchase. The only part(s) that w really one point I took issue with. The dealership was great to work with on my trade and the price was fair for my purchase. The only part(s) that were a huge disappointment were the fact that the Jeep was not thoroughly cleaned despite the additional 45 minute wait after signing all the paperwork with the salesman telling me it would only be another 10-15 minutes while they cleaned the car. When I cleaned the car myself that afternoon, I removed quite a bit of grime from the steering wheel & doors and also found a corn nut in the floorboard along with other debris. So what were they doing while I was being told it was being cleaned? It was also disappointing the gas tank wasn’t filled up and I left with only just under half a tank. There was no hassle on pricing or on my trade so I would still rate it a good experience, but don’t expect them to go the extra mile or sanitize your vehicle. I More

Andy was amazingly awesome to work with. He helped me find the type of vehicle I was looking for and made it work with the financing. Thanks Andy... He helped me find the type of vehicle I was looking for and made it work with the financing. Thanks Andy... More

Great experience! From Dean Betz greeting me at my car, until leaving with a hard to find vehicle. He was very knowledgeable on Ford vehicles as well as others! And From Dean Betz greeting me at my car, until leaving with a hard to find vehicle. He was very knowledgeable on Ford vehicles as well as others! And even when I was talking with Finance, Dean played with my kids so they didn’t feel left out or disruptive. I will definitely recommend Dean to anyone in the market for a vehicle! Dean Betz is the Best! More

I purchased a 2021 Ford Escape Hybrid on 12/02/21. I have been trying to get my license plates from them for the past week. No one takes follows up. I have been told twice they wold be overnighted to me have been trying to get my license plates from them for the past week. No one takes follows up. I have been told twice they wold be overnighted to me, as my temp has been expired for several days. I have left messages for Joe Jones, sales, Jared, sales manager, with no follow up. I have also left messages for the title folks, signed new title paperwork since they didn't do it correctly the first time. Crystal, the receptionist , and Taylor in service are the only ones who have made a real effort to help. Tomorrow is day 9 that I have been trying to get the plates or some follow up. More

Helpful and friendly staff. Low key no pressure sales. They are the type of people worth working with. They are the type of people worth working with. More

Dirty...I agreed on a price at 10:30am then put a deposit on my CC. Dealer called me 15 minutes later and said they sold it to someone else. Smells of greed! on my CC. Dealer called me 15 minutes later and said they sold it to someone else. Smells of greed! More

Sales has been amazing to work with….Ghassan I second is awesome. Service is a nightmare! Right hand and left hand are very uncoordinated! Somebody needs to shake the service department up!! Everything f awesome. Service is a nightmare! Right hand and left hand are very uncoordinated! Somebody needs to shake the service department up!! Everything from the call center on! More

Ghassan in finance is absolutely amazing. Never had such a great time buying a car. Will definitely be back and highly recommended. a great time buying a car. Will definitely be back and highly recommended. More

No service was done in my vehicle. In fact I called Monday to see if my car could be re-keyed after having my keys & purse stolen. Spoke with parts - guy said yes we can and I have keys available. Spok Monday to see if my car could be re-keyed after having my keys & purse stolen. Spoke with parts - guy said yes we can and I have keys available. Spoke with service made an appointment for Thursday @ 715am. Car was towed to the dealership in Tuesday. Call at noon Thursday since I haven't heard anything. No return call. No answer at service managers desk. Call Friday morning still no answer & left messages. 1pm rolls around still no call back. So my husband goes down to see whats going on. The person he spoke with said they had no idea why my car was there & they were getting ready to tow it! xxx??! I received an email & text message confirming my appointment to rekey my car and the guy tells my husband they cannot re-key my year of vehicle....ummm shouldn't your parts guy know that? Or does the service guy not know. I have seen multiple issues with this dealership...my advice STAY AWAY! More

Andy was awesome come down and see him awesome awesome great guy he helped me get the perfect car great guy he helped me get the perfect car More