Performance Ford Lincoln Bountiful

Extremely Helpful. Caleb was a real pleasure to deal with, the entire time he was more concerned with us getting into a car that we liked and that we were happy with tha Caleb was a real pleasure to deal with, the entire time he was more concerned with us getting into a car that we liked and that we were happy with than focusing on getting the sale. Wasn't pushy at all and was extremely adamant about making sure that way we chose stayed within our budget. Would recommend him for anyone looking for someone to help on a new vehicle More

Anne McGonigal is amazing! I had the best experience I've ever had at a dealership. Anne McGonigal went above and beyond the call of duty. I was new to this dealership but she i I had the best experience I've ever had at a dealership. Anne McGonigal went above and beyond the call of duty. I was new to this dealership but she instantly made me feel comfortable and welcomed. I drove away in my new car that day with confidence and assurance that if I ever had a need arise she would be the one to go to. I was also impressed by their facilities and other professional staff members. Thank you Anne for being so professional and doing a stellar job. Way da go! More

Love the Car, not the Experience Two stars for the people. 0 for the experience. I want to be as detailed as possible to show this isn't an emotion based rant but rather an order of e Two stars for the people. 0 for the experience. I want to be as detailed as possible to show this isn't an emotion based rant but rather an order of events. Part one- The Purchase We purchased an Explorer in March of 2017. Our salesman, Gage, was great. He was attentive and prompt. We fell in love with the Sport Edition and then began the dreaded process of negotiating price. This is where the experience turned for the negative (it usually does around this point of buying a car). Jera was the sales manager that day and was doing the typical back and forth "let me see what we can do". We got a price that we felt very good about. I specifically asked multiple times is that price included everything- tax, title, license, the sitting fee, docking fee, fee for the water bottle, the fee for asking so many questions, etc. He said the price shown was all inclusive. Needless to say, it was not. By the time we got back to the finance manager the price had jump $27/month. We worked on the price and they through in some tint and other add ons to close the deal. Robert, the finance manager, was understanding and helped the best he could. I still feel sick when I think about Jera and the slimy way the deal was offered. Part Two The Tint Robert hooked us up with one of their tint vendors as part of the Jera/pricing lies. We went to drop off our car only to find that we needed to schedule a loaner car. I guess they didn't think we wouldn't want to sit there for the six hours it took to get it done. So, we scheduled it with a loaner car a week later and went back. We picked up the car only to find that there were significant cuts in the seals of windows. Chunks taken out. And because Performance Ford had recommended the illegal tint, the light shown through those missing chunks like a ray beam. We drove it back and they said they would get it fixed. Third time is the charm right? Well we got another loaner car. One of the things they make you sign says you cannot have pets in the car. This car was a mess, full of animal hair. To the point I took pictures and had to vacuum it out before I picked my daughter up. On top of that, they left us with less than an eighth of a tank with the fuel light on. I digress, back to the tint. This time, when we got the car back, it peeled off two days later. Fourth time and 6-8 weeks later, we are back. They got it right... I wish. This time there was no tint put on the rear quarter panel windows. Jamon, the owner of Suntint, called and offered an apology. He was nice. His tint was terrible. So for a 5th time, we took it in and got it done by another company. We have tint!!! I know you are reading this thinking- get over it, it's tint. Not a big deal. What made it a big deal to me is the fact that this was what they were doing to make the deal "right" after Jera lied to us. This is what was supposed to make everything up to us. It did the opposite. It was horrible. From Jera on, the experience was awful. Scheduling a loaner, dropping the car off, the back and forth, it all adds up quickly. It takes a lot of time. It's stressful. I hated it. The tint was just part of it, but it was the most extreme and most pertinent example to illustrate the situation. Part Three- The Verdict Performance Ford has some great people. None better than Natalie. She was amazing through the whole process. Performance Ford has some real issues. If you are looking for honesty and a quick process, don't go here. I would never purchase a car here again. I couldn't imagine anything worse. I would strongly recommend you look elsewhere. The $400-$500 you may save will not out weigh how brutal the experience is. It was not until July that our issue was resolved. Five months after purchasing our car. I would not recommend this to an enemy let alone my friends. Why listen to this? Cause I have nothing to gain from this. Just an honest customer experience. Honestly, I don't really care if you do. Is this a one time issue? No, it can't be just us that ran into so many issues. I believe this happens all too often. More

Lemon Bought a used 2010 Ford Ranger on Friday, 03/03/17, and found out an hour from home (Lake Tahoe, NV) that I had no taillights and no dashboard lights Bought a used 2010 Ford Ranger on Friday, 03/03/17, and found out an hour from home (Lake Tahoe, NV) that I had no taillights and no dashboard lights which are essential and LEGAL for driving at night. Also, the hibeams and fog lights didnt work. After a partial explanation of events by the salesman, Andy, the Sales Manager, Jason, said that they would pay up to $300 to fix, although they were not legally bound to do so and allegedly had the GMs permission. When he found out the details from me, he said they would pay the entire bill to have the lights in working order. The lights were fixed by Tues and the bill promptly scanned and emailed to Jason. It is now 06/01/17 and still no payment, just emails saying "the check is in the mail". In addition, this LEMON has spent more time at the repairshop than my previous 2002 Ranger which I had for 15 years.. AVOID these guys like the plague or HIV. More

Would recommend to others This dealership offers good value for the dollar. The salesman was very friendly and helpful. The facility was buyer friendly with soft drinks and sna This dealership offers good value for the dollar. The salesman was very friendly and helpful. The facility was buyer friendly with soft drinks and snacks available. More