Performance Ford Lincoln Bountiful

Service technician cleaned my map sensor for $217 (1 hour labor $180 plus $22 for hazardous material disposal). Would have been better and cheaper to replace the unit in 15 minutes. They had the car for 6 d labor $180 plus $22 for hazardous material disposal). Would have been better and cheaper to replace the unit in 15 minutes. They had the car for 6 days! More

Traded in a paid off car for another. The deal was to get $5k cash back on top of the trade as we got a cheaper car. They told us the check would be ready to pick up within 10 days. Text The deal was to get $5k cash back on top of the trade as we got a cheaper car. They told us the check would be ready to pick up within 10 days. Texted, called, they said they would have someone call back multiple days and no one. Finally got in touch with Dave and he said he would make it a priority 5 days later when Dave said he would have it done by he’s nowhere to be found and a different Dave said they did their part. Basically they got what they wanted, told us what we wanted to hear, said they were gonna do this and that and didn’t do it. On top of everything the car we traded in for had the check engine light come on the very next day. We wouldn’t even have done the deal if we knew it was going to come with horrible customer service and our check wasn’t going to be ready when they said. Save your time. Go elsewhere. More

I was lied to multiple times in the car purchase process. Told I could put a deposit on a car. Then told by someone else they didn't do that for in-state buyers. Told submitting for a credit check would hold Told I could put a deposit on a car. Then told by someone else they didn't do that for in-state buyers. Told submitting for a credit check would hold a car. Then they sold the car later that day. Meanwhile my credit gets dinged for no reason. They are very focused on getting you to buy when you are on site. Once you are off they forget any commitments they have made. More

These reviews can't be true, is what I used to think. ....1st. I did most if my legwork online with Isaac in regards to getting a ballpark number for my trade in. 2nd and most importantly (to me), they h ....1st. I did most if my legwork online with Isaac in regards to getting a ballpark number for my trade in. 2nd and most importantly (to me), they honored that trade in number which was 1000$ higher then 3 other dealerships. Isaac was great and with the 8in of snow on the lot did his best to get the cars ready for me. 3. It's at this point, IMO, that dealerships earn their reputation. FINANCING. The backroom haggle. Not here.. Ghassan puts the FUN in FINANCING, if you misspell it of course. He's a one man show. Entertaining you while you wait in the lobby and working the numbers when you're in the office. You should give them a look if you're dredding the whole "car lot thing". We'll definitely be back when it's time to replace the cars after the kids take them. Cheers. More

I had a fantastic experience trading in, and purchasing, vehicles at this dealership. I primarily dealt with Dean Betz and he was everything you want your sales rep to be during the entire experience. He wa vehicles at this dealership. I primarily dealt with Dean Betz and he was everything you want your sales rep to be during the entire experience. He was very personal, professional, and did everything he said he would. The negotiations were straight forward (no games) throughout the whole process. He seriously went above and beyond, while making everything comfortable and it made me feel just great (no buyer remorse here, I am thrilled) that I got a great car and at a great price, AND received awesome service deals to boot. I highly recommend this dealership and their salesman, Dean Betz! More

Took my truck in for a check engine light, three days later still not fixed. The truck sat in their parking lot and wasn’t looked at, the service person I was working with wouldn’t return phone calls to later still not fixed. The truck sat in their parking lot and wasn’t looked at, the service person I was working with wouldn’t return phone calls to tell me what was going on with it. I finally went down and was treated very poorly so I took my truck to Larry Miller ford. Performance will never see my truck or me again. If you need service don’t go to performance ford More

My purchase at performance ford was amazing. I would higly recommend the sale person that took care of me. Jera did amazing work. I was an out of state buyer and everything when smooth. I would higly recommend the sale person that took care of me. Jera did amazing work. I was an out of state buyer and everything when smooth. More

I called in asking for information about the warranty I bought with my new ford. I asked for Natalie or anyone I could speak to about the name of the warranty company. The lady who answered the phone (who bought with my new ford. I asked for Natalie or anyone I could speak to about the name of the warranty company. The lady who answered the phone (who never mentioned their name) had attitude and a tone in her voice that I really didn’t appreciate or care for. She said “Natalie isn’t here, you need to wait till Monday.” I then asked if there was a finance manager I could speak to about it, and she simply said “no.” I asked if they had finance managers working on Saturdays, and she said “well, yeah but they’re all busy. You need to wait till Monday.” I asked if there was anyone I could speak to about who the warranty company might be, and she told me to hold on and transferred me to A FINANCE MANAGER. I was sent to the finance managers voicemail three times. I called back again, but this time the receptionist answered and immediately slammed the phone down and hung up. I called back one more time, and she answered saying very snooty “PERFORMANCE FORD.” I again explained that I was still needing to talk to someone about who the warranty company is. She said “No, there isn’t anyone available. Your best bet is to wait till Monday.” Then she slammed the phone down to hang up. I am EXTREMELY upset about the quality of service that I received. I was nothing short of reasonable and respectful in asking a very simple question about my warranty. After spending $30K+ on a brand new car, I expect nothing less than absolute quality service and respect. More

The entire process as a whole was decent, there was just really one point I took issue with. The dealership was great to work with on my trade and the price was fair for my purchase. The only part(s) that w really one point I took issue with. The dealership was great to work with on my trade and the price was fair for my purchase. The only part(s) that were a huge disappointment were the fact that the Jeep was not thoroughly cleaned despite the additional 45 minute wait after signing all the paperwork with the salesman telling me it would only be another 10-15 minutes while they cleaned the car. When I cleaned the car myself that afternoon, I removed quite a bit of grime from the steering wheel & doors and also found a corn nut in the floorboard along with other debris. So what were they doing while I was being told it was being cleaned? It was also disappointing the gas tank wasn’t filled up and I left with only just under half a tank. There was no hassle on pricing or on my trade so I would still rate it a good experience, but don’t expect them to go the extra mile or sanitize your vehicle. I More

Andy was amazingly awesome to work with. He helped me find the type of vehicle I was looking for and made it work with the financing. Thanks Andy... He helped me find the type of vehicle I was looking for and made it work with the financing. Thanks Andy... More