Performance Dodge RAM
Woodbury, NJ
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Very Disappointed I took my car in for a scheduled appointment on 9/10 at 9am. Was told it would be about 3 hours and they would give me a ride home to wait, at 2:30 m I took my car in for a scheduled appointment on 9/10 at 9am. Was told it would be about 3 hours and they would give me a ride home to wait, at 2:30 my husband was told they were just starting on it and would be 3 hours to finish it. At 6:15 pm i called and was told the Service Department was closed and my car keys were not with the cashier so they must still be working on it. We received a call back from the general sales manager to tell us he had found our paper work but there was nothing written on it. 9/11 at 10:00am the Service Department called to tell me they had to order an air compressor which would take about a week so I could come get my car. The part came in on the 18th, the first available service appointment was Monday, 9/23. I received a phone call to tell me it wasn’t the compressor so they were running more test they would get me a rental car. At 5:30pm they called because it needed another part which would be delivered the next day and installed immediately. While everything was covered under the warranty the lack of communication and timeframe are unacceptable. We have been customers of the sales and service departments for over 10 years and are seriously considering taking our business elsewhere. More
No stress, no pressure and no bs John Schwartz was a dream to work with. he was straightforward and didn’t try to play any games. Probably the first car salesman I actually enjoyed John Schwartz was a dream to work with. he was straightforward and didn’t try to play any games. Probably the first car salesman I actually enjoyed spending time with. I will 100% go with him again! if you want to work with a real businessman and not a typical car salesman go with John Schwartz. His Manager, John, was also great! My son left with the truck and payment of his dreams.... what more could you ask for?? More
Like family I've never felt more welcome anywhere else. Joel and everyone were amazing. I highly recommend performance dodge.I found my car dealership for life. I've never felt more welcome anywhere else. Joel and everyone were amazing. I highly recommend performance dodge.I found my car dealership for life. More
Review Dennis my salesperson was awesome. Would return for another vehicle from this dealership hopefully to deal with him again. He was absolutely a pleasur Dennis my salesperson was awesome. Would return for another vehicle from this dealership hopefully to deal with him again. He was absolutely a pleasure to deal with. More
Bad battery I recently purchased a used vehicle from Performance Dodge and after a day of owning it the battery kept dying I called them up I took the vehicle the I recently purchased a used vehicle from Performance Dodge and after a day of owning it the battery kept dying I called them up I took the vehicle the service I was in and out in no time free of charge. I highly recommend Performance Dodge for all your needs excellent guys More
Amazing experience Dennis, Jim and Mike could not have been more friendly and helpful. They were patient, explained the whole process in a way I could understand and mad Dennis, Jim and Mike could not have been more friendly and helpful. They were patient, explained the whole process in a way I could understand and made me feel so comfortable. I could not recommend this dealership enough ! More
Excellent They fixed my tire quickly and very pleasant. I had called other places and they could not get me in. I did not realize they did tires as well here. They fixed my tire quickly and very pleasant. I had called other places and they could not get me in. I did not realize they did tires as well here. More
COMFORTABLE time spent with the people that helped me very professional and relaxed people did what was needed to make my purchase work for me very happy with all the folks involved from greeting me to th very professional and relaxed people did what was needed to make my purchase work for me very happy with all the folks involved from greeting me to the final paper work thumbs up to all involved More
Poor service Had work done on truck. I complained of a noise i was hearing. Was told to just drive the truck they found nothing wrong. Well i gave a bad review bec Had work done on truck. I complained of a noise i was hearing. Was told to just drive the truck they found nothing wrong. Well i gave a bad review because I got bad service. I was called on the phone by a service writer and cursed out. And told to take my vehicle elsewhere for service. Well the noise i heard happened to be the front rear differential and coat me over 2000 dollars to get fixed at another dodge dealer because the people at performance didn't want to do their jobs and decided to act childish and immature. More
Very Knowledgeable and Friendly Great customer service very friendly and helpful was there to get my oil changed and it only took a hour or so. I enjoy coming there Great customer service very friendly and helpful was there to get my oil changed and it only took a hour or so. I enjoy coming there More