Performance Chrysler Jeep Dodge Ram Georgesville

Took my 2019 Jeep Cherokee in for new battery, oil change on Aug 30. They said can't get to it till the following Tuesday or Wednesday. Heard back Wednesday and they stated brake pads AND rotors needed chang on Aug 30. They said can't get to it till the following Tuesday or Wednesday. Heard back Wednesday and they stated brake pads AND rotors needed changed (the write up stated there still pad left), battery was bad (yes I knew that) and found the ptu and front and rear differential was making noise. I never heard and noises coming from the front or rear end, but they said upon visual inspection bearing were worn. I told them yes on battery, pads ONLY, ptu and the front and back differential. They tried to hard push into changing the rotors too and wasn't happy I wouldn't authorize it. I was informed it was a special-order part and would take a week to get in and they wouldn't start till I paid 3/4 the cost of all repairs up front. I had to find a ride to go pay it and was told it would be done sometime next week. Their policy is to send a video of ALL work, the oil change tech sent a great video. Heard NOTHING from them the rest of that week and the following week so finally on Friday I called them and was told it might be done he has to check (my jeep had been there 2 full weeks at this point) after an hour when I was about to call back, they called and said it was done. Get a ride over and they are still hard pushing the rotor change. NO worn parts to show me the problem THEY found, or video of the bad parts and the replacement just had to take their word. Second time driving it the following Friday (I only drive like once a week sometimes twice) the Service 4WD light comes on. Back to dealer on Saturday and it'll be first thing Monday morning, NOPE Tuesday they finally got to it and now it's the internal DCTM current sensor is shorted out (I'm sure it got shorted while they were replacing the ptu) and yet another special order and a week to get so I'm promised I'll get my jeep back next Wednesday we'll see. First- and last-time using dealer going back to private owned garage. NEGATIVE 20 on all. Follow up on 2019 Jeep Cherokee. So it went back to dealer on 9/21 for the service 4WD (Saturday) they finally got to it on 9/24 and said it's the DCTM (controls the PTU that didn't throw codes it was there) it'll be a week as it's also a special-order part and it should be ready by 10/2. I hear NOTHING again for a week, so I called on 10/2; while at my mother's as she had fallen that morning (my grandson spent 2 hrs in the car to get me and take me there) and was told by the dealer they heard a rattle in the rear differential which i told them how as you just supposedly replaced it. I was told then it would be a warranty repair and i told them there better no charges at all for this oh and it'll be another 2 or 3 weeks. I told them this is going into lawsuit area with them, and they offered a loaner. The loaner has is actually a no-charge to me rental UNLESS I go over the set miles, eat, drink, smoke, get a scratch, speck of dirt on oh and can't take it out of the area. My mother who lives outside of Columbus has multiple doctor appointments this month. I also can't get back to work on the out-of-town house that I was moving into this year as it's not local. I told them no to the loaner as it's useless to me as I can't go where I need to with it, and I refuse to take the chance of paying for a new paint job if a rock dings it on the road. So, another 3 or 4 weeks carless and another negative 20 on everything. Don't care what stops working even if it's something "they charged me for and said fixed" never going back. More

Only rated one star because zero stars was not an option. I purchased a 2019 Chevrolet Silverado from them on 6/1/24. I traded in my Toyota Camry. They got the payoff information and said that they would pay I purchased a 2019 Chevrolet Silverado from them on 6/1/24. I traded in my Toyota Camry. They got the payoff information and said that they would pay the loan off. It’s now been over a month since my purchase. The car I traded in has not been paid off. I’ve contacted the Attorney General in Ohio after several failed attempts to get a call back from the dealership to resolve the matter. I have made 2 more payments to the finance company that financed my trade in. I have not had the car since 6/1 yet have to keep making payments to avoid hurting my credit. I have contacted the bank that financed my new loan, the dealership, the previous finance company, and the Ohio Attorney General’s office. I did finally receive a call back from the dealership on 7/3. They stated that the check had been mailed out a while ago and that the check had arrived that day 7/3 to the finance company for my trade-in. After speaking with the finance company, they claim that they don’t have the check. So in short it’s been over a month I’m still paying on a vehicle that I do not have, and now paying for my new loan on top of that. At this point, I may have to get an attorney involved and sue them for a breach of contract. I have allowed them every effort to make this right and they refuse to be transparent and hold up their end of the deal. I will never deal with this dealership ever again, and I will make sure that anyone that I know does not either. I feel like the right thing to do is to share my story to hopefully avoid somebody else getting screwed over. As a sidenote, the dealer never followed up with me after my transaction once I purchased the new truck. In conclusion, I rarely leave reviews of any kind unless they’re good but in this instance, I felt I had no choice. UPDATE: My old car loan was paid off 7/15/22, 44 days after I traded it in. More

Came in to meet with Damien McGhee and drive a truck. We test drove a truck after finding one I could get in. I was not comfortable in the truck. Damien didn't try to push it on me or convince me it woul We test drove a truck after finding one I could get in. I was not comfortable in the truck. Damien didn't try to push it on me or convince me it would work out. We went back to his desk and helped me to search for something that checked all the boxes of what I needed. We found one and I drove it. It was great. Negotiations went smoothly. He and everyone there treated me great. I couldn't ask for better and got a great deal in the process. Thank you Damien and Thank you Performance CJDR Georgesville! More

The service center is the worse service center I have ever dealt with. My vehicle was in the shop multiple times and has been damaged by them multiple times while in their possession for over 4 months. B ever dealt with. My vehicle was in the shop multiple times and has been damaged by them multiple times while in their possession for over 4 months. Based off some of the reviews, including this one, it seems that if you buy a car from them that is not brand new, or a Jeep, Chrysler, or Dodge, you will have tons of problems with your vehicle and they will treat you how they see fit while taking your money. They aren’t the friendliest people or the best when it comes to communication. I went by to check on my vehicle without them knowing I was coming and just sat and watch for a bit in the parking lot. The service center employees fly through the parking lot in customer cars like it’s a race track purposely hitting bumps and riding up on curbs. With the damage done to my vehicle and the almost 20 extra miles put on it for no reason, and an employees phone connected to my car, I can only imagine how they treat the vehicles in their possession. They also admitted to giving me a vehicle without having it serviced first. The issues listed in this review only cover a few of the many, many problems I’ve had with them. Stay far, far away from this place especially if you are thinking of buying something used. The one star is because I have to rate them in order to submit this review. UPDATE: Took the vehicle to a shop because it was making noises. Reported this to Performance and heard nothing back. The shop is saying that when the dealership did the work, they damaged my steering column. To the point that the air bag could go off and the only way to fix the damage the Performance service center did is to replace the entire steering column. The mechanic showed me what was done and was confused as to why they were even in the steering column. The work that was done by Performance did not require them to be anywhere near the steering wheel. The other thing, besides body damage by Performance, was the weird thumping sound the vehicle makes. The mechanic said that Performance put the vehicle back together in a rush and probably didn’t do it correctly as there were hoses out of place and the engine filter was just sitting on top of the transmission in the corner and not even latched back in to place. NEVER and I mean NEVER take your vehicle to their service center. This is the shadiest place I have ever dealt with. More