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Performance Chrysler Jeep Dodge Ram Centerville
Centerville, OH
494 Reviews
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494 Reviews of Performance Chrysler Jeep Dodge Ram Centerville
January 28, 2021
I have written a previous review related to my purchase of a used RAM 2500 on January 5th. After 4 days and less than 500 miles I was stuck in 4th gear (part of recall repair that was performed about Dec 2 of a used RAM 2500 on January 5th. After 4 days and less than 500 miles I was stuck in 4th gear (part of recall repair that was performed about Dec 29th), vehicle wouldn’t shut off, including being able to remove the key while engine was running (they replaced the RF hub and wiring harness). After contacting Jacob, he said I could just take the vehicle to my local dealer and they should be able to address the problem. Now (Jan 26th when I checked) Carfax shows repairs done on January 15th, 10 days after I purchased the vehicle. What’s important is that one of the issues was a “No start/hard start” problem. Why did it take 10 days for this to be entered when a previous repair was entered on Jan 4th? I have text messages the repairs were done end of December, NOT in January. Long story short now I get no returned calls, my RAM has a wiring issue and not getting any help from my contacts. My local dealer believes it’s relate to their repair, but have not yet figured out the problem. Were the codes cleared for a quick sale? Why would they wait to enter a repair for more than 15 days? Why are there still outstanding recalls (as of January 22nd) after the dealer said they were done end of December? Update March 6, 2021. It's been 2 months now and I need to follow up on my experience. 1) I repeatedly asked about any repairs, parts and work done on the vehicle and was told the only service was an oil change and the recalls that were outstanding. 2) I later discovered that one of the easier recalls, two spot welds, had NOT been performed and the dealer experienced a no-start issue and they replaced the RF Hub and a "wiring harness" I did have the recall done. The lack of thoroughness I consider sloppy specifically since I was told the recall was complete, but more importantly I was also told before purchase that service was too busy to perform the welds and I ended up waited several extra days for the weld to be completed. Next is the No Start/Hard Start issue. I was never told any additional repairs were done. Further this was an electrical problem that I know was not completely resolved because I had a No Start issue 3 days after purchase and no less than 7 additional no-starts over the course of 6 weeks. Without going into all the details of two separate trips to my local dealer service department all I can say is it's very important to make sure all service that was done, correctly or not, need to be disclosed when asked. I repeatedly asked and was assured over and over that nothing was wrong and no service beyond the recalls and oil were done. More
by RareRAM2500
Employees Worked With
Jacob
January 26, 2021
Great service! Completed in an hour! Very satisfied. Service person was very friendly and responsive. Answered all of my questions thoroughly. Appreciate that I was in and out so quickly. Service person was very friendly and responsive. Answered all of my questions thoroughly. Appreciate that I was in and out so quickly. More
by kdavis88
Employees Worked With
Barbara Drabik
January 25, 2021
The process was good & fast but we're told someone would fill up my car purchase with gas & it was less than 3/4 full when we left. After getting home we noticed the oil hadn't been changed & was at 27% so fill up my car purchase with gas & it was less than 3/4 full when we left. After getting home we noticed the oil hadn't been changed & was at 27% so it had clearly wasn't checked over very good. It isn't brand new but is a 2019 & I didn't expect to have to have the oil changed so quickly. More
by 65ogpops
Employees Worked With
Carmen Kassis, Kenneth Staffieri
January 24, 2021
Tim was great to work with made the process less stressful and made buying a car fun. Was really friendly and made it a personal experience. stressful and made buying a car fun. Was really friendly and made it a personal experience. More
by andodog1932
Employees Worked With
Timothy Friz
January 22, 2021
George did a fantastic job with my first experience at Performance Jeep. He took care of some things that needed to be done with the car and I am very pleased with the whole experience. Performance Jeep. He took care of some things that needed to be done with the car and I am very pleased with the whole experience. More
by Kevinepperson
Employees Worked With
Travis Miller, Melissa Fletcher
January 19, 2021
One of the best experiences I have had purchasing a vehicle Louis was very accommodating and made this purchase a pleasure. She answered all of our questions and made us feel like a valued customer vehicle Louis was very accommodating and made this purchase a pleasure. She answered all of our questions and made us feel like a valued customer I will definitely look to Performance the next time I need a vehicle and recommend to my friends and family More
by Dgb2424
Employees Worked With
Carmen Kassis, Lois Ryan
January 19, 2021
Brett was such a phenomenal help with assisting me in finding my "new" car, which ended up being my '17 Durango that I absolutely love! I'm always apprehensive at dealerships as I've come across many "pu finding my "new" car, which ended up being my '17 Durango that I absolutely love! I'm always apprehensive at dealerships as I've come across many "pushy" non personable salesmen/women that are just focused on the sale, and Brett was not that at all! He was kind, asked what it was I was actually interested in, very informative, answered every question I had, and I did not feel pressured at all into this decision which I think made the process even smoother. I will recommend Performance to anyone I know looking to get a car. Thank you so much Brett, you rock! More
by Mopar Mom
Employees Worked With
Brett Osterday, Carmen Kassis
January 18, 2021
I found a 08 Hummer online at Performance in Centerville, and my salesperson, Jimmy Thornton handled my purchase in a very professional way. He answered all my questions in a timely manner and prepared my Hu and my salesperson, Jimmy Thornton handled my purchase in a very professional way. He answered all my questions in a timely manner and prepared my Hummer for shipment, personally looking over every detail. I would recommend Jimmy highly for the way he takes care of his customers Roger McCreless\ Opelika, Al More
by War Eagle Fan from Alabama
Employees Worked With
Jimmy Thornton, Natalie Horsley
January 16, 2021
Tim Cain & Alex were a blessing to work with! Looking forward to working with them for many years to come! Thank you so much for the patience and support through the entire process! JB was great also! Th forward to working with them for many years to come! Thank you so much for the patience and support through the entire process! JB was great also! Thanks again! More
by Shan14
Employees Worked With
Tim, Alex, JB
January 06, 2021
So impressed! I stopped by Performance CJDR, to just inquire about a random problem I was having with my Jeep. I had never been there before, so was not sure what to expect. Andrew Littman, the service inquire about a random problem I was having with my Jeep. I had never been there before, so was not sure what to expect. Andrew Littman, the service Mgr., greeted me pleasantly, listened to my concern/issue, and showed me what fix would include, and then they repaired my Jeep right then and there!! It was done in less than an hour, under estimate, and even sent a video to my phone of repair! I'm totally blown away with their service, friendliness, and professionalism. I highly recommend. Thank you Adam and Service Staff. - Delana More
by DelanaZ
Employees Worked With
Adam Littman
