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Performance Chrysler Jeep Dodge Ram Centerville

Centerville, OH

4.3
494 Reviews

95 Loop Rd

Centerville, OH

45459

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494 Reviews of Performance Chrysler Jeep Dodge Ram Centerville

June 19, 2022

the attention was excellent the weather was super good and most importantly they offered me transportation to take me home I loved that thank you friends More

by Victor rios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Kassis, Travis Miller, Dennis Mckinnon, Melissa Fletcher, Barbara Drabik
Jun 20, 2022 -

Performance Chrysler Jeep Dodge Ram Centerville responded

Thank you for the 5 star review! We love being able to provide our customers with the valet service!

June 19, 2022

I had the best experience dealing with Jacob weimer and Ali gebhardt and the rest of the employees. More

by Mark Mantia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob weimer Ali gebhardt Damon smith
Jun 20, 2022 -

Performance Chrysler Jeep Dodge Ram Centerville responded

Thank you for this great review! We are so glad to hear that Jacob and Ali were able to provide you with a 5 star experience!

June 09, 2022

Service Department does a solid job. Great communication on my vehicle and they work hard to get you back on the road quickly. More

by ffchad82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mac
Jun 10, 2022 -

Performance Chrysler Jeep Dodge Ram Centerville responded

Thank you for the review! We hope that we can provide you with a 5 star experience next time!

June 06, 2022

Dealership experience was average. They received the car but took over 10 days to detail and put it through service knowing they had a potential buyer. Dealerships are in the business More

by Tyler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gatlin
Jun 08, 2022 -

Performance Chrysler Jeep Dodge Ram Centerville responded

Thank you for taking the time to leave us a review. We appreciate the feedback!

May 31, 2022

We were greeted by Brett when we first walked in the door. He was polite and professional. He did a great job getting my father-in-law into a vehicle that was perfect for his needs. The trade-in process More

by disher.margaret
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Osterday, Carmen Kassis
Jun 02, 2022 -

Performance Chrysler Jeep Dodge Ram Centerville responded

Thank you for this awesome review! We are so glad to hear that Brett was able to provide you with a 5 star sales experience!

May 28, 2022

Great service, awesome staff, efficient, and very professional. We like the video that was sent to us that showed what the problem was, we have never received that before when we have taken a car in More

by tiggertoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Fletcher
May 31, 2022 -

Performance Chrysler Jeep Dodge Ram Centerville responded

Thank you for this awesome review! We are thankful for customers like you!

May 20, 2022

Doug and Mac are my favorite service reps. They help me to know what and when I need to service things on my 2 vans. More

by Klohelite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug, Mac csikos
May 23, 2022 -

Performance Chrysler Jeep Dodge Ram Centerville responded

Thank you for the great review! We are so glad that Doug and Mac were able to provide you with excellent service!

May 17, 2022

Took care of me as soon as I arrived. Courteous and friendly and professional and efficient. More

by Meadowsusan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn’t know there names but she was excellent.
May 18, 2022 -

Performance Chrysler Jeep Dodge Ram Centerville responded

Thank you for this great review! We are so happy to give our customers 5 star service!

May 15, 2022

Brett was an absolute professional. Immediately after arriving I was thrown back by how many vehicles this place had on the lot. INSANE. That's the type of inventory a dealership should More

by Bk12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Osterday
May 16, 2022 -

Performance Chrysler Jeep Dodge Ram Centerville responded

WOW! Thank you for this amazing review!! We are so glad to hear that Brett was able to provide you with a great sales experience!

May 14, 2022

2 hr drive, 100+ miles, EACH WAY, for nothing! Arrived at 8 am (I left home at 6 am,) for a scheduled install and oh we're sorry, the box was damaged in shipping and parts are missing. They schedu More

by Vrocboomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea who, doesn't matter.
May 16, 2022 -

Performance Chrysler Jeep Dodge Ram Centerville responded

Thank you for taking the time to leave us a review. We are sorry that you were disappointed in the experience, but would like the chance to make it better. Please contact us at 937-434-9500.

May 17, 2022 -

Vrocboomer responded

I’m not sure what you could possibly do to fix this. I inquired out about a 2020 Jeep Grand Cherokee Trailhawk and was called back by Gina. I told her I needed to verify if it had rock rails and adaptive cruise. She called back and confirmed it did. I schedule to come the next morning at 9am on Saturday 4/23. When I arrived, it was discovered that it did not have rock rails. I had a rental as my previous 2019 GC Trailhawk was totaled and I had a rental. So I was willing to negotiate rather than leave as I did need to get a vehicle and this one could be corrected to suit my needs. I was told that I could purchase rock rails at dealer cost and Performance would have them installed. Monday morning I was told by Gina that they were not available and I would need to buy my own somewhere else. After spending the day locating the rock rails on the official Mopar site and threatening to file complaints, they agreed to order and told me my cost was 1099…. Bull crap as that is the standard retail price! On Mopar site they were on 900…. I was told later they agreed to sell them to me at sales department price, Again, bull crap tactic after the fact. I explained that other sellers were selling them at $800 and the sale mgr told me they would go ahead and lose the extra money to get this handled…. Again, I know better, but still not the dealer cost we discussed. Anyhow, Gina reached out to schedule the install after the rock rails came in, and I asked her to verify that everything was in order as I am a long ways from Centerville. Then the above happened…. All I have is a video of a mechanic telling me that the box was damaged in shipping and they have to reorder. So, how can you make this right? I still don’t have rock rails installed, but will still have to waste another entire day.

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