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Performance Chrysler Jeep Dodge Ram Centerville
Centerville, OH
494 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 494 reviews
February 26, 2020
I am very pleased with my new-to-me certified pre-owned Jeep. We had a pleasant experience working with George Argue. I will go back for my future car buying. Jeep. We had a pleasant experience working with George Argue. I will go back for my future car buying. More
by HappyJeep
Employees Worked With
George Argue
Helpful February 25, 2020
I was very pleased. I especially liked the video sent to my phone of the inspection.The wait time was good. Professional staff to work with. my phone of the inspection.The wait time was good. Professional staff to work with. More
by Terri Blanken
Employees Worked With
Barbara Drabik
February 20, 2020
i TOOK MY 2014 JEEP CHEROKEE IN FOR SOME MAINTENANCE AND REPAIR .THE VEHICLE HAS 800000 MILES ON IT AND THE ESTIMATE TO COMPLETE ALL REPAIRS WAS $4960.00 . AFTER GOING THROUGH THE FACTORY WARRANTY REPRESENT REPAIR .THE VEHICLE HAS 800000 MILES ON IT AND THE ESTIMATE TO COMPLETE ALL REPAIRS WAS $4960.00 . AFTER GOING THROUGH THE FACTORY WARRANTY REPRESENTATIVE , I WAS TOLD THAT MY TOTAL OUT OF POCKET EXPENSE WOULD BE $1500.00 .HAVING KEPT MY VEHICLE FOR OVER A MONTH I AM VERY UNHAPPY TO REPORT THAT THE PROBLEM STILL PERSISTS AND THERE WILL BE AN ADDITIONAL CHARGE . More
by BRAD
Employees Worked With
JANE SCHWENKEL
February 14, 2020
Excellent experience I was extremely pleased with the service Ali provided ..I hate car buying but she made this experience much easier than usual. I love my car, hopefull I was extremely pleased with the service Ali provided ..I hate car buying but she made this experience much easier than usual. I love my car, hopefully won’t need to bring in for any service so won’t need to make comments about the service department. Thank you all..Jacob and Ali, and Dave for answering my many questions and making the experience much better than usual. I will highly recommend Performance to others. More
by Connieleeturner
Employees Worked With
Ali Gebhardt, Dave Davis, Jacob, Carmen Kassis
February 13, 2020
First of all, this dealership has Saturday service hours. Then the service mgr Adam went above my expectations right out of the gate! very impressed with my first visit. Then the service mgr Adam went above my expectations right out of the gate! very impressed with my first visit. More
by neila_hall
Employees Worked With
Adam, service manager, five stars
February 05, 2020
Service was subpar of my expectations. 1. I dropped my Service was subpar of my expectations. 1. I dropped my vehicle off on Monday 1/27/2020. 2. Did not receive any updates of the status of my vehicle Service was subpar of my expectations. 1. I dropped my vehicle off on Monday 1/27/2020. 2. Did not receive any updates of the status of my vehicle until Wednesday when I tried calling Monday and Tuesday. 3. Once I spoke with the service manager, she informed me that the service tech couldn't find anything wrong with the vehicle. Asked me to come and drive it on Thursday morning to try to duplicate the problem. 4. Went out on Thursday and test drove my vehicle and imeaditealy the Tech felt and heard the problem on my transmission slipping. 5. Received a call close to the time of close of business 5:45ish and VM left started that after the tech raised my vehicle that he recommended that the transfer case need to be replaced. 6. I called Friday morning and talked with the service manager and she stated that the case need to be replaced. I asked for a timeline, maybe days or weeks and she stated that it may be MONTHS. That Chrysler could not give a timeline on the part. I told her I need time to think about it. 7. Monday I call and spoke with Amber (head of service), she promptly went to the tech and checked the status of the part. She called me back within 30 min and told me that the part would be in on Friday the 7th. Special rush order. Throughout this process, Savanna was not friendly as a first line of service. Her social and customer service skills was not inviting. I decided to get a second opinion, based on the Tech not being familiar with how the car operated. After getting the second opinion, I decided to have my work done at a service center that was willing to explain that there was a leak on the case is why the case need to be replaced. I never was told over the phone, only when I read the report that there was a leak on the case. This is the 2nd time that I have had my car serviced at Performance on loop rd and both times were not good experience. I purchased my vehicle there. Its amazing how when I pulled up to by the vehicle, the red carpet was rolled out. But taking it in for service, the lack of communication has turnt me off from this dealer and will not take my vehicle back nor purchase any other vehicle or recommend the service department in any way shape or form. I hate when someone spends $$$$ to buy a vehicle, and all I felt is that was the end. The level of service should be maintained as a new customer. I did not find this at Performance. I wish I had a better experience, but I didn't. More
by Dmanderson1973
Employees Worked With
Savanna
January 23, 2020
Car Purchase For me, car shopping is painful. But, I must say, when I walked into PCJDR I felt welcome and valued. It was a good experience from start to finish For me, car shopping is painful. But, I must say, when I walked into PCJDR I felt welcome and valued. It was a good experience from start to finish and didn't take very long! I recommend them and will visit the next time I need a vehicle. More
by elopresti1
Employees Worked With
Tony Marinelli, Carmen Kassis
January 18, 2020
Great service. Friendly staff. Did not have a long wait from drop of to the time the service was done. Fresh water and coffee provided. from drop of to the time the service was done. Fresh water and coffee provided. More
by dlmosby20
Employees Worked With
Travis Miller, Dennis Mckinnon, Melissa Fletcher, Barbara Drabik
January 09, 2020
No customer loyalty. My Chr 300 was totaled 2 weeks after buying a oil change package. I requested they transfer it to the 2019 ram Laramie I bought new from them. They wouldnt do it.. I have one oil change buying a oil change package. I requested they transfer it to the 2019 ram Laramie I bought new from them. They wouldnt do it.. I have one oil change left on my ram, after that I will use another dealer for service and purchasing new vehicle. I hope your decision was worth it.. More
by rick
Employees Worked With
Amber
