Performance Buick GMC

First, I want to say everyone was pleasant, friendly, and professional. The showroom, service areas, restroom, etc… were immaculate, and I felt safe there with my regular maintenance during COVID restriction professional. The showroom, service areas, restroom, etc… were immaculate, and I felt safe there with my regular maintenance during COVID restrictions. This time, my pump unexpectedly went bad again (in addition to 3 yrs. ago, and Norman Gale did the repair). I was so very grateful Luis took the car in on Saturday, as the vehicle barely made it in from Jersey City, starting to overheat nearby the dealership. So thankful they started work on it, as I work weekends. The big concern was I had no way home. I live alone in JC, and many do not own a car here. I was surprised the dealership did not know the big car rental places were not open. I assumed the dealership had some rapport with at least one of them to know this. At the time, I was told there were no loaners available. Getting desperate, as it was mid-afternoon, and there was no shuttle either, I went up to the first person, Patrick, I saw available in the showroom, if I could speak with a manager to find a way home. Patrick worked behind the scenes, and also spoke with Luis. Luis worked out a loaner, I got home safely, brought the loaner back Monday morning, and got my vehicle back Monday afternoon. So far, it is running well. My only concern is on those days when problems arise suddenly, and you can’t make advance arrangements, and loaners and shuttles are not available, that there are options researched, and info is available on how to get home, should the car not be ready within the day. I am 30+ miles away, but always felt trusting coming to the dealership. More

Alex was a pleasure to work with from start to finish! Whatever he promised he delivered when the car came in.would highly recommend to anyone. Whatever he promised he delivered when the car came in.would highly recommend to anyone. More

Great service friendly and helpful in every department pleasure to bring truck for free oil changes would definitely buy another vehicle for them when the time comes pleasure to bring truck for free oil changes would definitely buy another vehicle for them when the time comes More

Exceptional customer experience - Alex and Ricardo were outstanding - careful listeners - knowledgeable and friendly - they provided us with great options to consider - and delivered on all our expectation outstanding - careful listeners - knowledgeable and friendly - they provided us with great options to consider - and delivered on all our expectations ... HIGHLY Recommended! More

It was quick and easy. I had the truck flat bedded to the dealership and used the key drop. Luis was very communicative and accurate with his information. dealership and used the key drop. Luis was very communicative and accurate with his information. More

What a wonderful experience working with Brandon and the entire team at Performance Buick GMC. Amazing customer service! Thank you for all of your help with my new Buick Encore. entire team at Performance Buick GMC. Amazing customer service! Thank you for all of your help with my new Buick Encore. More

We are so happy we decided to go with Brandon and the entire team and Performance Buick GMC. Brandon treated us with exceptional customer service from start to finish. We love our Buick Enclave and are entire team and Performance Buick GMC. Brandon treated us with exceptional customer service from start to finish. We love our Buick Enclave and are happy to be part of the Performance family. More

Brandon was really helpful throughout the sales process. He helped achieved a reasonable deal and he was honest and upfront. The whole team at Performance Buick had a similar sales approach and it was a ple He helped achieved a reasonable deal and he was honest and upfront. The whole team at Performance Buick had a similar sales approach and it was a pleasant car buying experience. More

Everyone in the service department is very knowledgeable, my car was in and out very quickly, I was kept updated and I would definitely go back! my car was in and out very quickly, I was kept updated and I would definitely go back! More

Very polite I was there 30 minutes before my scheduled time they still took my truck in to check it out my truck was in and out within the hour it actually took me longer to get there then the service time they still took my truck in to check it out my truck was in and out within the hour it actually took me longer to get there then the service More