Perfection Honda

I have had a Honda for 20 years, from an accord, odyssey, and CRV x 3 now. I have always dealt with Perfection Honda because of the quality of the product, quality of the service, and the quality of the sta and CRV x 3 now. I have always dealt with Perfection Honda because of the quality of the product, quality of the service, and the quality of the staff. They are the best. I moved from Rio Rancho 3 months ago, but I came back to Perfection Honda to purchase my new CRV. My experience was great. Very friendly and efficient experience. More

I can say I had a very good experience with everyone!! Especially my salesman John very nice and helpful. My parents gave me a ride to find a car there and were happy with the service I receive also! I Especially my salesman John very nice and helpful. My parents gave me a ride to find a car there and were happy with the service I receive also! I can sawy this is the first time I had a good experience buying a car. I had a good options and ended up with a car I love! Would recommend this place to anyone I know who is looking to purchase a vehicle!! More

Mike West has always been our service consultant since we purchased our 2010 CR-V and 2010 Accord in July of 2010. Mike has always been there for us whenever we need service. He is very professional, effic purchased our 2010 CR-V and 2010 Accord in July of 2010. Mike has always been there for us whenever we need service. He is very professional, efficient, and at the same time friendly and courteous. If you need service for your car, I would definitely recommend Mike and the service department at Perfection Honda. We just had both cars serviced. Good job guys. More

Every thing about this dealer is outstanding from sales to service.I had a warranty problem and the part had to be ordered so they gave me a new loaner for the weekend. Above and beyond. to service.I had a warranty problem and the part had to be ordered so they gave me a new loaner for the weekend. Above and beyond. More

First, the service department is excellent. I had my 2003 CR-V in there for service the week before and everyone was so polite and professional. My problem is with the dealership and a salesman by the 2003 CR-V in there for service the week before and everyone was so polite and professional. My problem is with the dealership and a salesman by the name of Bobby Kain. On 8/17/2013, my wife and I went to Perfection Honda with the hopes of buying a new car and trading in my 2003 CR-V. We were waited on by Bobby Kain. Bobby, treated us so rude and flat out lied to us. It all sort of started during our test drive of a new 2013 CR-V. I had mentioned to Bobby that we had just gotten our 2003 CR-V out of the service department. That is when Bobby said, "you didn't pay for it yet did you? Because if you buy a new car today, you wouldn't have to." Unfortunately we had just paid for it. Then Bobby said, "that's okay, I can reimburse you." Lie number 1. After our test drive we sat down in Bobby's office to, what I thought was, to negotiate a deal for us to purchase a new car. At this time Perfection Honda had a promotion going on; 120% of Kelly Blue Book Fair Market Value for your Trade, 0.9% APR financing for 60 months and a $50 gift card when you test drove any vehicle. We brought in the flyer we had received in the mail for reference. It was determined, by somebody, that our trade-in was only worth $5,000. When asked if this was the 120% above Kelly Blue Book, the answer was no. So Bobby figured out that 120% of $5,000 was $6,800. The next "offer" brought back to us was $6,000 for the trade-in and $200 credit to reimburse us for our repairs. Our repairs, that we had just written a check and were told we would be reimbursed for, totaled $731.18. When asked what happened to what he had previously promised us, he said he didn't think he could do that. He then suggested we "go home and just swallow it." He gathered up the paperwork and told us to "just go home and have a nice day. I can't give you everything you want." And then he walked away. We were left sitting in his office, dumbfounded. We did not know what had just happened. We had not even gotten around to negotiating ANYTHING. This was the deal, like it or lump it. Bobby had spoken! Once the shock of being kicked out of the dealership had settled in, we were furious after being treated like that. No negotiating and then lies and rudeness. We went outside but discovered Bobby still had our keys to the 2003 CR-V. Bobby got our keys, held the door open for us and, again, said, "Have a nice day." It was then that my wife asked for a Manager. It was Hafeez Gauba who came. We told him what had transpired with Bobby. He was very apologic, saying that never should have happened that way, yadayadayada. He helped us get a pretty good deal on the 2013 CR-V, giving us more than the $731 for our repairs and almost 120% of Kelly Blue Book. Mr. Gauba asked us if we felt comforable working with Bobby or did we want another salesman? We picked another salesman. I know that Bobby Kain is still at this dealership because I saw him a week later when I went in to get my side moldings installed. He just glared at me. I hope there were some repercussions from his rude behavior. I also hope he didn't get the commission on our new car. We had heard from other people about Perfection Honda and the bad customer service they provide to their customers. One person I know even went as far as going to Santa Fe, after leaving Perfection, just to buy his new car, where he got a better deal, professional treatment with no hassles. If I had it to do all over I would have done the same. We were told that we would get a phone call from Honda in a few days asking how our visit and subsequent purchase went. We have not yet received that call. We did receive a letter in the mail from Mr. Brady Lovelady congratulating ME on MY recent purchase. Too bad Mr. Lovelady didn't read the title to the new car. If he did he would have noticed that the letter he sent should not have been address to me. My wife owns this car and is first on the title. If anything the letter should have been addressed to both of us instead of just me. My wife finds this letter unprofessional and rude. More