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Perfection Honda
Rio Rancho, NM
665 Reviews
Perfection Honda is a Honda dealership, selling new cars, quality pre-owned vehicles, and providing award winning parts and service. We have been in business for since 1982, and are proud to serve the vehicle needs of Albuquerque/Rio Rancho and surrounding areas.
Come visit us anytime. We're just north of Cottonwood Mall, on top of "Honda Hill". Or get in touch with us online at our website.
Our Mission: To create a lifelong relationship with our customers by providing them the best products, service, and value in the automotive industry.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 AM - 5:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 665 reviews
May 18, 2017
Bug infestation in a new (to me) purchased car; no one cared The more I think about what happened today and yesterday, the angrier I become. My husband and I traveled over four hours to purchase a used CR-V from The more I think about what happened today and yesterday, the angrier I become. My husband and I traveled over four hours to purchase a used CR-V from Perfection Honda on Friday. We got there late, the salesman (Fernando) and Jennifer who worked in the Finance Office were accommodating, kind and professional. I felt good about the purchase. My husband and I were asked to come back on Tuesday (yesterday) to get my car detailed and to get a dent fixed on the vehicle (because everyone had gone home by the time we finished up with the purchasing process), which we agreed to do. Over the weekend, we didn't drive the vehicle, we didn't use the vehicle. It stayed parked in our driveway until I opened the trunk up on Monday afternoon to place my overnight bag in the trunk (I wanted to get back to ABQ a day early, so I could have an early morning start at the dealership on Tuesday morning). When I opened it, I was horrified. There were tiny little bugs crawling all over the trunk of the car -- between 20-30 of them. Because I didn't want to drive four hours with beetles in my car, I took a piece of cardboard and scraped them off/out as best as I could. I was SURE that the dealership would take care of this infestation when I showed them what happened on Tuesday morning. They did not. I got so many runarounds, so many backhanded, snide comments, "It's dirty because it hasn't been detailed yet." "I don't know of any dealership that would spray for bugs." I asked over and over for acknowledgment that this was their responsibility, that this was more than a matter of a simple "dirty" car that hadn't been detailed yet, that they would simply try their best to fix it, to address it, to spray my newly purchased car professionally and quickly. I let them know I'd done my research between Monday night and Tuesday morning -- that I learned they were carpet beetles and that they were not easy to kill, and that if larvae were laid then they could come back again and again, and that special spray was usually needed to get rid of them entirely. In the end, the only thing I received was a spray bottle of regular bug spray that can be purchased at Walmart (my salesman did this out of his own pocket, by the way...the dealership refused to acknowledge me, my concerns, or even look me in the eye by the end of all of this). I ended up staying an extra night so they could fix the dent in the car -- which they did, and beautifully so (hence, the two stars). They also detailed my car (it looks nice), though even now I'm not sure an attempt was made to spray for bugs. No one would talk to me when I asked directly about it and no one could (would?) give me an invoice about what "detailing" really entailed. I'm just so very disappointed that no one had the human decency to come from a place of understanding and empathy in this situation. No one -- NO ONE -- would want to buy a car and find it infested with a tenacious bug that is nearly impossible to get rid of. And no one would appreciate a dealership who would allow such an oversight to go unaddressed and uncorrected. I know that what happened to our new car isn't typical, it isn't the norm. But it is in times of "crisis" that we really get to see what businesses and professionals are made of. In this case, the Service Center at Perfection Honda missed the mark entirely. More
by LJR
Employees Worked With
N/A
May 14, 2017
Great service We have been going to Perfection Honda for many years for service on our Honda Odyssey Van. Everyone there has been very warm and friendly. When it We have been going to Perfection Honda for many years for service on our Honda Odyssey Van. Everyone there has been very warm and friendly. When it came time to purchase a new vehicle the staff was friendly and not pushy. They answered my questions with honesty and sincerity. Would definitely go back and purchase another vehicle. More
by Tvia70
Employees Worked With
Ron Lentkowski
May 11, 2017
100 miles after 2300.00 service bill, car breaks down After updating car with all the recommended items plus a new tire = $2300 charge. 100 miles later car breaks down in Cuba. Definitely will use someo After updating car with all the recommended items plus a new tire = $2300 charge. 100 miles later car breaks down in Cuba. Definitely will use someone else from now on. More
by Accord owner
Employees Worked With
Mike West
May 07, 2017
Got exactly the vehicle I wanted without a fuss I came with a credit pre-approval and the dealership was able to get me a better interest rate than I anticipated. Ron was very friendly and helpful I came with a credit pre-approval and the dealership was able to get me a better interest rate than I anticipated. Ron was very friendly and helpful and got is exactly the vehicle we wanted. More
by Gabe Chavez
Employees Worked With
Ron Lentkowski
May 05, 2017
Great people and service When I called to make my appointment Chris was very helpful. I was able to get in on the day I wanted, the time I wanted. I would normally dread calli When I called to make my appointment Chris was very helpful. I was able to get in on the day I wanted, the time I wanted. I would normally dread calling about car repairs as that is not in my are of knowledge. Chris made me very comfortable and answered all my questions. When he called with the results of the overall inspection, he advised what was needed but did not try to push me into committing that day. I really appreciated that. I don't like a hard sell tactic. He estimated a time for completion of the work and it was done early. Perfection Honda was recommended to me by someone in the auto business. I have never been disappointed and will return for further services. More
by Sharon Thompson
Employees Worked With
Chris Cleveland
April 27, 2017
My excellent experience with everyone at Perfection Honda. I went to other Honda dealerships looking for the right 2017 Honda Ridgeline. The only dealership that gave me a great deal, great service and a frien I went to other Honda dealerships looking for the right 2017 Honda Ridgeline. The only dealership that gave me a great deal, great service and a friendly atmosphere was Perfection Honda. The entire staff, salesman "Isaha", manager "Monica" and financial advisor "Paul" were awesome. The all treated me with respect, professionalism and courtisory. I am very happy with my purchase there and defianeatly would recommend them to all my relatives and friends. More
by John Rodriguez
April 27, 2017
Ali Alimuzzaman was GREAT! Ali was so helpful and informative, that he made me become a Honda man. I was really on my way to Nisson to buy a Rogue but I decided to stop by Perfe Ali was so helpful and informative, that he made me become a Honda man. I was really on my way to Nisson to buy a Rogue but I decided to stop by Perfection Honda first. Ali was very inviting and kind. He showed me the Honda CR-V and talked about how Honda really is better. I decided to buy the Honda and I was not going to leave until I got it. Great job Ali!!! More
by Graffius, Mark 2 Thumbs up
Employees Worked With
Ali Alimuzzaman
April 07, 2017
Always top quality on time service. I have bought my last 3 cars from this dealer because of the great way I have been treated. From sales to service I am very pleased. When I need anoth I have bought my last 3 cars from this dealer because of the great way I have been treated. From sales to service I am very pleased. When I need another car, I will look here first. More
by Bob
Employees Worked With
Aziz Gauba, Tom Madden, Mike West, Christy Romero, Hafeez Gauba, Michael LoPresti
March 27, 2017
Great Service Very happy with service I received in buying my new 2017 HR-V. They were able to locate and deliver the exact car I wanted (2017 Red HR-V with naviga Very happy with service I received in buying my new 2017 HR-V. They were able to locate and deliver the exact car I wanted (2017 Red HR-V with navigation) quickly. This is my third Honda and the people at Perfection Honda made it stress free! More
by Ilene
March 24, 2017
wonderful point blank dealership, I drove 350 miles one way this is one of the best dealerships I have ever worked with, my cars are my toys so when I get bored I get something different. they had what I wanted this is one of the best dealerships I have ever worked with, my cars are my toys so when I get bored I get something different. they had what I wanted so I called them. this was a cash purchase, so I didn't want to waste time. they were very fast and efficient!! I left the next day to go 350 miles ONE WAY to get my car. car was VERY clean and well detailed. they had inspected the car multiple times, they are very thorough and have very nice vehicles . it took about 20 minutes and I was back on the rd headed home with my new car. they are definitely a first rate dealership and would happily do the drive again if they have what I am looking for. More
by Tania
Employees Worked With
I WORKED WITH BOTH BILLYS HAT WORK THERE, Boleslo Pino, Billy Wing
