Perfection Honda

frustration, questionable honesty/methods and weak response at every level Within days after purchase: electrical problems and a window on the passenger side that groans and jams. I’m having to drive response at every level Within days after purchase: electrical problems and a window on the passenger side that groans and jams. I’m having to drive back to where I live near Idaho so I’m unable to get into “perfection”Honda. I sent film of the busted window to Eric and got a message asking me if I wanted to come in and buy a car… Sent more messages to diff people in org and spoke to someone who claimed to be a “manager” but they were there on their off day…when I spoke to Eric he said the manager has to handle it…when I spoke to the manager he said Eric has to handle it… Typical buck passing. Makes me think of that Spider-Man meme, where the Spideys are all pointing at each other …This is going to get interesting… Update: After having to SCREAM , I got Eric to call Twin Falls Honda and set up an appointment, explain what the situation was etc…After all, it’s a brand new car that shouldn’t be in this condition at all. Later I got a call from Twin Falls Honda who said “bring your car and we will get it right in.” I went and got right in. The window regulator is fried… I used the window once and it was fried then. How does this happen? Service rep had to drag the vin number out of Eric who according to her asked her to call me with no vin etc. Thankfully she asked the right questions and got the info. Makes me wonder what else is wrong with this brand new car. Whoever inspected this vehicle/did the pre-service set up was derelict, if it happened at all. It goes to show when they’re trying to get your money they’ll promise the moon but in order to get service that should be customary once said money has changed hands one must pull out the flamethrower to get results. My advice, if you’re going to buy a Honda don’t do it here. If you do, press every button and check every possible feature unlike me who foolishly trusted “perfection” had done it and then still think again…if there are no repercussions should they welch don’t expect it to happen at all. Not without significant effort. 2/10:Paid fees, taxes for my state at time of sale…was told that my plates would be coming and that “Perfection” handles this all the time…only to later have an ATTEMPTED DODGE AND DUMP by Jessica Apodaca of “Perfection.” Jessica stated, “there’s a problem and things will have to be handled differently”-likely translation, we blew it off, didn’t know what was entailed and now that its past due and there will be a fine we want you to just go deal with it because now it will cost us more and we’d rather YOU pay that. (Why do car sales have such a bad rep?) This AFTER the 30 day legal limit…Again, I insisted that they stand by their word (guessing blowoff thus increased cost). Rather than telling me initially or informing me of the problem early as I even called Jessica Apodaca when at DMV the DAY BEFORE the 30 day mark to turn in my old plates Jessica said “NO, we’re going to handle it, its being processed by the service.” Now, not in compliance, I can be fined 1k per offense, car impounded…All due to either incompetence, sloppiness, ignorance or attempted greed. Likely a combination. (Just get their money.) I have a new car that has had problems that I’m paying an inflated price for and am afraid to drive. I have spoken with “Perfection” since repeatedly where they assured me that the plates are being handled at “significant” expense “expedited” over 6 weeks since the purchase of the car. 2/14- Got emails: my plate is there but can’t be here til next week with FED/EX. Re: they don’t deliver on Saturdays/no overnight here per Bornmeyer. UPS does and I let them know as much…As fast as possible? Expedited? Try harder Mr. Bornmeyer. 2/15 Bornmeyer sent me an email choosing the slower method despite knowing better. plate sat now for 1.5 days. Perfections delay by choice. Where else has this occurred? 52 days later 22 of which carry possible sanctions. The perfection experience More

I met with Jennifer, Lorie, and Andrew. All three were professional, helpful, and made a relatively stressful experience easy. Much appreciated. All three were professional, helpful, and made a relatively stressful experience easy. Much appreciated. More

Overall, my interactions with staff were helpful and professional, the organization of the operation seemed efficient. My service requests were met and my vehicle was returned promptly. professional, the organization of the operation seemed efficient. My service requests were met and my vehicle was returned promptly. More

Eric Garcia was kind, helpful, and informative. He really understood the cars we looked at and helped us pick the right one for our needs. There was no pressure, only good explanations of our que He really understood the cars we looked at and helped us pick the right one for our needs. There was no pressure, only good explanations of our questions. More

No pressure very friendly easy to make deal with no hassle buying top dollar on our trade in CR V we bought back in 2018 hassle buying top dollar on our trade in CR V we bought back in 2018 More

As always, the service was excellent. Reasonable service time. In fact, service was completed before estimate time. Reasonable service time. In fact, service was completed before estimate time. More

Pleasant and professional when purchasing, and his experience with the service department. I would deconstruct recommend the dealership. experience with the service department. I would deconstruct recommend the dealership. More

I really like that Perfection schedules your service appointment for a specific time. They got me in immediately and serviced my car quickly so I didn't have to wait too long. Good communication during appointment for a specific time. They got me in immediately and serviced my car quickly so I didn't have to wait too long. Good communication during service via in-person and text. We bought our first car at Perfection Honda three years ago and have always been pleased with the sales and service staff. More

Knowledge of the service staff. Also friendly and very helpful staff. Excellent service and speed of service. Also friendly and very helpful staff. Excellent service and speed of service. More