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Perfection Honda

Rio Rancho, NM

4.7
663 Reviews
Perfection Honda is a Honda dealership, selling new cars, quality pre-owned vehicles, and providing award winning parts and service. We have been in business for since 1982, and are proud to serve the vehicle needs of Albuquerque/Rio Rancho and surrounding areas. Come visit us anytime. We're just north of Cottonwood Mall, on top of "Honda Hill". Or get in touch with us online at our website. Our Mission: To create a lifelong relationship with our customers by providing them the best products, service, and value in the automotive industry.
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2603 American Road SE

Rio Rancho, NM

87124

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Showing 663 reviews

January 30, 2021

Bertha was wonderful in helping me understand all of the features on the vehicle. She was also understanding of my hesitancy to enter the dealership. More

by JeanineMB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bertha Gurule
Feb 03, 2021 -

Perfection Honda responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. - The Perfection Honda Team

January 26, 2021

'Personal-Touch' Customer Care! Service Technician, "Manny", should be in the "Who's Who of Honda Customer Service"! Polite..Professional..Customer-focused! Much appreciated..especially during this gl More

by Defender405
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
"Manny"
Jan 29, 2021 -

Perfection Honda responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Best, The Perfection Honda Team

January 24, 2021

Prompt service at the time scheduled. Comfortable and well equipped waiting area. Service completed in a timely manner. Service Tech. was friendly, helpful and thorough in explaining the service perfor More

by ronabq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chavez
Jan 27, 2021 -

Perfection Honda responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. - The Perfection Honda Team

January 23, 2021

Chris Gurule, the advisor of my appointment had excellent customer service, was very knowledgeable, and kept me informed of every portion of the work that was done on my vehicle. The social distancing and p More

by ryka525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Perfection Honda responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Perfection Honda Team

January 07, 2021

Tony was very helpful and knowledgeable. He was very concerned about my needs, and wants. The whole process was easy and affordable. Thank you Tony. More

by markccastillolpn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Rumbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Perfection Honda responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Perfection Honda Team

December 22, 2020

Dan and Monica made the process easy and straight forward. Dan certainly went out of his way to make the adventure almost pleasant. I thank all at Perfection a big thanks. More

by Nmlover
Price
Recommend Dealer
Yes
Employees Worked With
Monica O'Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Chavez
Dec 28, 2020 -

Perfection Honda responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. - The Perfection Honda Team

December 12, 2020

Bertha Gurule, Fernando Vela, & Monica O’Malley made a wonderful team in my very recent sales experience in purchasing my 2020 Honda CR-V EX AWD Hybrid. Monica was especially gracious and encouraging More

by TSM-RR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica O'Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bertha Gurule
Dec 16, 2020 -

Perfection Honda responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Perfection Honda! - The Perfection Honda Team

Dec 16, 2020 -

TSM-RR responded

As an update, in the five days since I purchased my hybrid, Bertha Gurule has been especially conscientious in checking in with me to see if I have had any questions that have come to mind — and I have — that were attended to by her. In addition, anytime I contacted Fernando Vela or Alexander White, one of Perfection Honda’s Finance Managers, each, too, were particularly helpful in mindfully responded to my inquiries individually and as a team. I so appreciate the follow-up support from my initial contacts as each has demonstrated a genuine desire to ensure that any of my subsequent questions &/or are addressed. Professionalism, courtesy, and helpfulness have been a consistent theme in each and every contact that I have had with each of Perfection Honda’s entire three-tiered organization — its Service, Parts, & Sales Departments. Accolades and genuine appreciation to Eddie Elvy, Chris Gurule, Olaf in the Service Dept., Ken Dix, John Doucet, & Thomas Lee in the Parts Dept. for professionally & competently handling my appointments and service- and/or parts-related questions.

December 09, 2020

All of our experiences at Perfection have been "perfection," whether service, sales, or the finance office. Always a great experience, and we always leave feeling completely satisfied, whatever t More

by MochasDad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica O'Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Gurule in the service department, Rich Neese
Dec 14, 2020 -

Perfection Honda responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. - The Perfection Honda Team

October 10, 2020

Everyone was very helpful, friendly and informative. I have to be on oxygen so i was happy that the service mam, even though I did not have an appointment ahead of time was able to get me taken car of in More

by bkkoehler
Recommend Dealer
Yes
Employees Worked With
Manny
Oct 15, 2020 -

Perfection Honda responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Perfection Honda Team

Oct 17, 2020 -

bkkoehler responded

Thank you for reviewing my concerns. Please get back to me after the team review.

October 07, 2020

My service advisor is Chris Gurule. He is an excellent professional. It's always a pleasure working with him. I have total confidence in his ability to insure that everything needed to keep our two Hondas More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gurule
Oct 12, 2020 -

Perfection Honda responded

David, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Chris does for Perfection Honda and our customers. Hope to see you again soon! - The Perfection Honda Team

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