Perfect Auto Collection

My buying experience was easy. Everything was thoroughly explained and the buy process was very streamlined. No muss, no fuss. Everything was thoroughly explained and the buy process was very streamlined. No muss, no fuss. More

Perfect Auto Collection is Perfect! My experience with PAC exceeded my expectations. I would recommend PAC to others and will seek them for my future auto purchases. Riley, Ron and Tra My experience with PAC exceeded my expectations. I would recommend PAC to others and will seek them for my future auto purchases. Riley, Ron and Travis are professional, courteous and understand what it takes to meet the needs of their customers. They kept in contact with me throughout the entire purchasing process to ensure I received superb service. I live over 600 miles away and we were able to complete everything in a reasonable amount of time considering the vehicle I purchased was being shipped to me. I was able to use FaceTime to get a real-time real view of the vehicle and virtual test drive. The Car Fax report and listed vehicle I purchased was accurate. Having a clear understanding of the car buy process, having your finances and paper work in order will lessen any hiccups or negative experiences. Patience and constantly communicating effectively will aid in closing your deal. Thank you PAC and Car Gurus for making the connection. More

Huge lack of organization and poor customer service training. Commission vultures. This place is poorly managed and lacks leadership. The only sensible people that work here are Jasmine M. and Travis B training. Commission vultures. This place is poorly managed and lacks leadership. The only sensible people that work here are Jasmine M. and Travis B. Travis picked up where numerous sales reps (literally 3-4) had left off. I’m not sure if it was because it was an out of state sale and no one wanted to deal with it, but Travis kept in constant contact with me throughout the whole transaction (almost a month of back and forth). I wired my down payment for the vehicle and didn’t hear anything from anyone for almost 2 days. I had to call and try to locate someone to give me information about when my vehicle would be shipped. One morning I called and David answered. Apparently they were in a meeting when I called. I asked how long It would be until I heard something from someone, he rudely responded “dude, I don’t know; it’s a meeting.” I contacted Hayk (who was supposedly the sales rep for this transaction, but I only talked to him 2-3 times). I asked if he could figure out when my vehicle would ship and he said he would contact the service manager and call me back “shortly.” After about 30 minutes, I called back again and he still hadn’t found out anything. I finally received a phone call from Jasmine Moore and she was like a breath of fresh air. She was able to figure out the name of the shipping company and exactly when my vehicle would arrive here in Texas. I messaged Hayk and let him know that it wasn’t a good look for their dealership that I was able to find out when my vehicle would arrive in 2 minutes and almost 1400 miles away. Hayk was also very short with me when I spoke with him on the phone; basically cutting me off with numerous “mmm hmm” and “right” comments; he obviously wasn’t interested in what I was saying. Jasmine once again stepped in and was able to get me a contact number to the actual driver for my shipment and I was able to correspond with him about a drop off location. The day before I received my vehicle, Jasmine and I had both reached out to the driver and left voice messages. I let her know that I would notify her if he contacted me and she said she would do the same so we didn’t double up on the phone calls. He called me first, so sticking to my word, I immediately called Jasmine to let her know that I spoke to the driver. Unfortunately, some commission vulture by the name of Darren answered and refused to let me talk to Jasmine. I told him that I had information to share with her and he insisted that I let him know what it was and he would pass it on to her. I told him repeatedly that I preferred to talk to her since it pertained to a conversation that she and I previously had. He then asked “why do you want to talk to her? She’s only been here 3 months and I’ve been here for 3 years.” I told him I didn’t care and that he was being difficult by not allowing me to talk to her to which he countered and said that I was the one that was making things difficult. Mind you, when he answered the phone and mumbled his name, he asked “how may I help you?” to which I requested to talk to Jasmine. There is no telephone etiquette at this place whatsoever; maybe that’s a common thing in Ohio, I’m not sure. I feel like this would have been a better buying experience had I done the transaction in person. I was hoping that this whole buying experience would be an exciting one. Instead, it turned into one that I never want to experience again. Once again, thank you Jasmine Moore and Travis Bortz for your excellent customer service and actually caring about your clients. Everyone else, including upper management, could learn a lot from these two! More

Dave and Ron were super nice and made my purchase very enjoyable! Very professional!would highly recommend enjoyable! Very professional!would highly recommend More

The entire dealership and Thomas were amazing. Epic experience all around. I wish I could buy another card right away. Epic experience all around. I wish I could buy another card right away. More

Worst customer service experience. Do not give them your business! Purchased a Porsche, signed the contract, wired the money, called the next day and car sold to another buyer??? Paid Do not give them your business! Purchased a Porsche, signed the contract, wired the money, called the next day and car sold to another buyer??? Paid for the car in full and still waiting to get my money back? What kind of business takes your money after entering into a contract, then do another deal without honing the contract?? The manager is out of town for the weekend and won’t take a phone call. So I guess they will keep my money until Monday? Unprofessional service to say the least considering the caliber of car this dealership handles. Will update once I receive a full refund. More

Riley and Ron are the guys to ask for! 10/10 service! Would recommend to anyone 10/10 service! Would recommend to anyone More

Hayk and Jasmine made the process very easy and fast. I will definately purchase from them again. I will definately purchase from them again. More

Purchased a Range Rover Sport Supercharged Presale interaction with my salesperson Ron was very good. Post sale, although I had problems with damage during transport, PAC took care of the issue. Speci interaction with my salesperson Ron was very good. Post sale, although I had problems with damage during transport, PAC took care of the issue. Special thanks to Stephanie and Ilona for their efforts to resolve my issues after the sale. Very happy with the car!!! More

Bought a car from him once the deal was done would not respond to me it took a month to get the car shipped would not return my calls Just did not care all he cared about was his commission that's the imp respond to me it took a month to get the car shipped would not return my calls Just did not care all he cared about was his commission that's the impression I got I am telling you that if you buy a car from this dealer and get him on the phone or in person ask for someone else only cares about is himself . once he was done with the deal never spoke to him again. Maybe it was a good thing If he worked for me I would fire him would rather walk than buy another car from him or Perfect auto they are so far from being PERFEST More