Pepe Cadillac

Another INCREDIBLE experience!! This is a very easy review to write.!!! I already had a 2010 SRX, when I started going to PEPE CADILLAC. I needed some service on my truck, which was This is a very easy review to write.!!! I already had a 2010 SRX, when I started going to PEPE CADILLAC. I needed some service on my truck, which was bought at a different Cadillac dealer in Queens.I was a single mother dealing with car issues that I never had to figure out prior moving to Westchester. Thats when I meet Ron Bald. Ron worked in service and made my visits to the dealership easy and NEVER over whelming. I never felt taken advantage of, he always looked out for my best interests, I trust him. And knew I was always in good hands....he had that "fatherly way"... which was so much appreciated. Years passed and I knew the time for a new car was approaching, even though the luxuries of a Cadillac is something I did't need, I knew I could imagine building new relationships with another dealership. I trusted Ron that he would help me get a new car and not allow me to be taken advantage of by a "typical salesman". Ron introduced me to Kenny Sternesky, who got me comfortably set up in a new 2017 SRX. Again I was treated as a part of the Pepe Cadillac family. As I previously stated I didn't NEED a luxury Cadillac but the thought of going to any other dealership wasn't worth the money I could have possibly saved each month....I suppose you get what you pay for! But the staff a Pepe take that to a whole new level . Lastly I have to mention 2 fabulous young ladies in the service department, Darcy and Genesis, they too are extrodinary . In a time when the "art" of customer service is at a low, Genesis and Darcy are a pleasure to work with . They always made sure I had a loner car that was easy for me to cart around my son , and all his stuff. And always have a friendly face and wonderful phone etiquette. My whole Pepe Cadillac exprience has been nothing less than STELLAR. Thank you Ron Bald, Kenny, and Robinson. Another BIG thank you has to go to Dillion in the service department, he has ALWAYS greeted me with a big smile as I drive into service and I know always takes special care of my car. Merry Christmas and Happy Holidays to a truly unique group of people at PEPE Cadillac, you are ALL appreciated! More

Satisfied experience I went to get my car serviced a few weeks ago. One of the best customer service experience I have received in a while. Genesis Polanco was very kind, I went to get my car serviced a few weeks ago. One of the best customer service experience I have received in a while. Genesis Polanco was very kind, respectful & very helpful. She made sure I had everything I needed and more. Thank you Ms. Polanco for your kind assistance. T.J More

Best buying expierience ever Just wanted to drop you a quick note about my visit Saturday. Your team is doing a great job of selling the experience of buying a car from Pepe Cadil Just wanted to drop you a quick note about my visit Saturday. Your team is doing a great job of selling the experience of buying a car from Pepe Cadillac. Kenny and others were a pleasure to work with. More

My service department review The service department is excellent. Remo is the best at his job. My car is a 2002 Buick, and with Remo's assistance, the car has been running perfect The service department is excellent. Remo is the best at his job. My car is a 2002 Buick, and with Remo's assistance, the car has been running perfectly. Marla Goldberg More

Speedy service I always have Remo service my 2014 ats and Darcy always gets me right in great waiting area i enjoy the refreshments and free wifi I always have Remo service my 2014 ats and Darcy always gets me right in great waiting area i enjoy the refreshments and free wifi More

Excellent dealer and technicians Bought my ats at Pepe and only have Remo Balsamo service it I love this place and my ats Also was greeted with a smile from Darcy Bought my ats at Pepe and only have Remo Balsamo service it I love this place and my ats Also was greeted with a smile from Darcy More

Warranty Repair on 2008 Chevrolet Impala LTZ I brought my 2008 Chevrolet Impala LTZ to Pepe Cadillac for a defective steering rack repair. The vehicle's steering rack was making weird noises when I brought my 2008 Chevrolet Impala LTZ to Pepe Cadillac for a defective steering rack repair. The vehicle's steering rack was making weird noises when the steering wheel was turned to either the right or left. The mechanic that road-tested my car was Remo Balsamo. Remo was very courteous and extremely knowledgeable. He stated that the steering rack was defective and needed to be replaced. After the initial repair was completed, the steering rack was working better than when the car was new!! Thank you Remo Balsamo and Pepe Cadillac for your expert service!!! More

Ramo Balsamo Ramo was very helpful with pinpointing my problem . He was quick efficient and solved my problem, very knowledgeable. He helped me keep the cost down Ramo was very helpful with pinpointing my problem . He was quick efficient and solved my problem, very knowledgeable. He helped me keep the cost down. I would definitely go back to Pepe Cadillac. More

Remo Balsamo - Excellent Service I took my 2008 Chevy Impala to Pepe Cadillac to get serviced for a new gas pedal, a new air condition valve, and an inspection. Remo gave me a very fa I took my 2008 Chevy Impala to Pepe Cadillac to get serviced for a new gas pedal, a new air condition valve, and an inspection. Remo gave me a very fair price for everything. Would definitely come back and recommend to others. More

Remo Balsamo & Genesis Polanco - Excellent Service & Team!!! Remo Balsamo is AMAZING... After my being away for almost a year, upon my return I discovered numerous, serious, internal & external problems with my Remo Balsamo is AMAZING... After my being away for almost a year, upon my return I discovered numerous, serious, internal & external problems with my 2009 Cadillac CTS4, which Remo Balsamo quickly & very accurately diagnosed (everyone!!!); not to mention, all of the repairs were done fast, including the replacement of a cracked engine mount. And all of the interior issues were perfectly resolved with no damage or soiling of the interior seats, carpet, dashboard and etc. Genesis Polanco is GREAT... As the Service Consultant that helped me, Genesis Polanco accurately and methodically documented my long, laundry list of problems to ensure the Service Technician effectively understood the every issue. Her professional and kind demeanor made the whole process a very pleasant experience. I continue to very highly recommend Pepe Cadillac based on my experience with Remo, Genesis and the other team members over the years!!! P.S. I forgot to mention that my car was EXPERTLY washed (and I believe waxed or polished); my CTS4 hasn't looked this so good!!! I don't know who at Pepe Cadillac did it, but he or she should be commended. Thank you!!! More