Peoria Subaru - Service Center

Service. Service is always great and timely!!!!!!!! Dan (service rep) is always on past history of my vehicle and lets me know what kind of service is coming d Service is always great and timely!!!!!!!! Dan (service rep) is always on past history of my vehicle and lets me know what kind of service is coming due!!!Mechanics always do a great job of service!! More

Service Department The service department was fast and efficient when doing the 40,000 mile check-up and found a problem with one of my new tires being damaged. I ap The service department was fast and efficient when doing the 40,000 mile check-up and found a problem with one of my new tires being damaged. I appreciate Dan Halliburton (from Service Department) because he tells me ahead of time what they will be doing to my Subaru, how long it will take and the cost. If there is something unexpected as they service my car, he comes to show me the part or pictures of the problem so I know what is happening. Dan showed me the pictures of the huge staple on the inside of my tire and I ordered a new one. It was installed a few days later. More

Never coming back. Very unprofessional. Set up an online appointment and a day and a half later they finally got around to looking at my vehicle. Once the diagnosis was Very unprofessional. Set up an online appointment and a day and a half later they finally got around to looking at my vehicle. Once the diagnosis was made the necessary parts were ordered and I was given an estimate on the time of completion. I was in the area and called the shop to check on progress so that I could avoid an additional 45 minute drive to the shop if it was nearing completion. I was told that it would be 2-3 hours before it was done. When I got home I got a call to say my car was ready. Really?! What that says to me is that they did not value my time. When I went to pick it up, I presented my coupon. I was told “you should have given me that when you dropped it off. It’s going to take me at least 20 minutes to correct your bill.” He was hoping I would just walk away. I told him to fix it. I will not recommend the service department to anyone and will post as many negative reviews about your service as I can. More

Great service representative! I wanted an oil change for my 2017 Outback! Pulled into express lane and Brandon (he has helped me before) came out to greet me. He quickly had all th I wanted an oil change for my 2017 Outback! Pulled into express lane and Brandon (he has helped me before) came out to greet me. He quickly had all the required paperwork completed and showed me to the waiting room. Within 45,minutes Brandon came to tell me my auto was finished! He is pleasant and efficient! Thanks! More

Great customer service from service advisor. Knowledgeable. Take my Subaru to this dealership for all work & services. Service advisors are always friendly and very knowledgeable. Always very helpful and accura Take my Subaru to this dealership for all work & services. Service advisors are always friendly and very knowledgeable. Always very helpful and accurate with information on my subaru.! More

Replacing the passenger airbag. We called about another recall and were told it didn’t apply to us but s new recall had just been released for the airbag. They got us an appointment We called about another recall and were told it didn’t apply to us but s new recall had just been released for the airbag. They got us an appointment right away and took less than a day to replace. Very happy with the service! More

Subaru Oil Change and Right front wheel noise. Cory is always great and I always trust his judgemen. He takes time to explain to me what is happening and what the best direction is. Cory is always great and I always trust his judgemen. He takes time to explain to me what is happening and what the best direction is. More

Finding out what's WRONG I brought my car in to pinpoint the exact problem. Cory is always extremely helpful and polite. We found the problem and I will be bringing it back t I brought my car in to pinpoint the exact problem. Cory is always extremely helpful and polite. We found the problem and I will be bringing it back to be repaired. More

Great people, good experience. A little cramped for space (car drive-in drop-off area). Other than that, it was a good experience for me. Good people - nothing better than tha A little cramped for space (car drive-in drop-off area). Other than that, it was a good experience for me. Good people - nothing better than that. Really good experience when we went in to buy a new Outback, too. Back in early 2018. More

Performed scheduled service and no issues Great job as always. We love our Subaru and the service group at Peoria Subaru. Always professional and informative. Outstanding product and servic Great job as always. We love our Subaru and the service group at Peoria Subaru. Always professional and informative. Outstanding product and service. Thank you More