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This rating includes all service center reviews, with more weight given to recent reviews.
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2,657 Reviews of Peoria Subaru - Service Center
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March 19, 2019
always perfect Dan the service manager is awesome. I never feel rushed. Dan answers all my questions. He explains the subject in detail. He is never pushy. Provides Dan the service manager is awesome. I never feel rushed. Dan answers all my questions. He explains the subject in detail. He is never pushy. Provides all the information I need. More
by WELLSEVA
Verified CustomerEmployees Worked With
March 18, 2019
Fast and friendly Friendly reception on arrival by Cory Fox who knew what had to be done. Service was performed quickly. Comfortable waiting area. Car was park at front Friendly reception on arrival by Cory Fox who knew what had to be done. Service was performed quickly. Comfortable waiting area. Car was park at front of line when I left. More
by JPELICANUS
Employees Worked With
March 18, 2019
Excellent Customer Service Cory was a pleasure to work with and he ensured our experience was positive from start to finish and that we were satisfied with the price and the wor Cory was a pleasure to work with and he ensured our experience was positive from start to finish and that we were satisfied with the price and the work. More
by MMGOODE1
Employees Worked With
March 18, 2019
Replaced Warranty Part They were outstanding as usual! Provided me with a ride to where I wanted to go. Prompt with getting me picked up and back into my car. They were outstanding as usual! Provided me with a ride to where I wanted to go. Prompt with getting me picked up and back into my car. More
by SPERRY4
March 16, 2019
2011 Forester Service The service completed was top notch. Dan in the Service department was very courteous and helpful. I made the initial appointment to take care of a The service completed was top notch. Dan in the Service department was very courteous and helpful. I made the initial appointment to take care of a recall for the passenger airbag. The dealer asked to have the car all day so I also had the oil change service performed. Unfortunately the airbag parts were not in stock. At this time I’m waiting to see if the parts arrive in time to complete the recall prior to us leaving the area More
by VANCELIZ56
Employees Worked With
March 15, 2019
excellent service love the dealership, sales, service dept. bob shotwell is the best salesman Peoria Subaru has. Bob takes care of his customers. Dan Halliburton make love the dealership, sales, service dept. bob shotwell is the best salesman Peoria Subaru has. Bob takes care of his customers. Dan Halliburton makes you feel you are a very important customer. Troy takes the time in finance, goes above and beyond that you are satisfied with your deal. More
by WMAZ89
Employees Worked With
Other Employees :
Bob Shotwell, Troy Miller, Josie Seymour
March 15, 2019
Ride and airbag recall replacement It took 3 hours just to get a courtesy ride home and the lady driver didn't stop talking about herself. The service department also broke my glovebox It took 3 hours just to get a courtesy ride home and the lady driver didn't stop talking about herself. The service department also broke my glovebox while replacing the passenger side airbag and didn't fix it. I will be in to have it fixed when I can find time. Hopefully they will fix it without any additional cost. Otherwise, we have a problem. More
by DADDYPENN49
Employees Worked With
Other Employees :
Man and woman drivers. Don't remember names.
March 15, 2019
Working with Cory!! I did not deal with Bob Shotwell. I almost always work with Cory as he is always so courteous and polite! He keeps me up to date with any problems o I did not deal with Bob Shotwell. I almost always work with Cory as he is always so courteous and polite! He keeps me up to date with any problems or variations that may come up - like a dirty air filter. I had originally requested a shuttle, but my work required that I have my car available and he was able to get my car in and the work performed and out within the hour! Excellent service! More
by LKSZARKA
Employees Worked With
March 15, 2019
Quick Excellent job. Wow my oil change was done quick . After dropping it off. Thanks Cory your the best!!!!!!!!!! Love the service dept at Peoria Subaru Excellent job. Wow my oil change was done quick . After dropping it off. Thanks Cory your the best!!!!!!!!!! Love the service dept at Peoria Subaru! More
by MEGANPIRAINO
Employees Worked With
March 14, 2019
Frustrating Getting checked in for service is frustrating. Customers arrive at service bay and mill around hoping to get someone's attention, which may take awhi Getting checked in for service is frustrating. Customers arrive at service bay and mill around hoping to get someone's attention, which may take awhile. Once you get to talk to someone, it seems to go well, but the initial standing around waiting for help is off-putting. More
by TRHEN44
