Peoria Subaru - Service Center

Efficient, informative, and on-time Peoria Subaru service My appointment was for the 6,000 mile service (Oil, Oil Filter change and Tire Rotation). Two Recalls were also completed. My experience: Efficient, i My appointment was for the 6,000 mile service (Oil, Oil Filter change and Tire Rotation). Two Recalls were also completed. My experience: Efficient, informative, on-time for scheduled service appointment. I would recommend this dealer service department. More

Not the best customer experience. My wife took her vehicle to get service done. She was not acknowledged for 20 mins. Dan walked past her a few times before she had to get his attentio My wife took her vehicle to get service done. She was not acknowledged for 20 mins. Dan walked past her a few times before she had to get his attention off himself. She asked Dan to check the air pressure while the car was back there. He told her she must tell her advisor (Cory). Like how difficult is it to write it down? Her appointment was at 8:15am and the shuttle did not get her home until 10:20 am. There was 0 customer service. They have the “you need us” mentality and not the other way around. Cory did his job and had some personality, so I hate to hit him with this. This is my overall experience of Peoria Subaru. More

Recall part replacement went smoothly. Upon receipt of the notice of a recall part needing to be replaced on my Subaru Forester, scheduling the appointment was a breeze, I arrived about 10 Upon receipt of the notice of a recall part needing to be replaced on my Subaru Forester, scheduling the appointment was a breeze, I arrived about 10 minutes early, Brandon wrote up the paperwork, and I proceeded to the waiting area where I enjoyed a cup of coffee, a doughnut, and watched TV. Upon completion of the replacement part I was given a copy of the paperwork involved and I was on my way. More

Not a happy customer I took my car in for a 30,000 mile service, oil and filter, also needed wiper blades. Service check in guy said I needed all the fluids flushed becau I took my car in for a 30,000 mile service, oil and filter, also needed wiper blades. Service check in guy said I needed all the fluids flushed because we lived in a desert. I agreed to this to the tune of $900. I also asked about getting the plastic trim around the bottom of the seat adjusted because it had popped out and was separated from the seat. I told him that I assumed the seat trim fix would be covered under warranty. He looked at it for no more that 5 seconds and said it would probably not be under warranty because someone had caught their foot on it when exiting the vehicle and bent the metal frame of the seat. He said he needed the car all day to get it done and I agreed to leave it overnight and pick it up the next day at 1PM. Next day I went back to get the car. The only service that had been done was the oil change, tire rotation and wiper blades. No other fluids serviced, seat not fixed. But hey! you did give me a $10 discount on an over priced oil change and and expensive set of wiper blades for my trouble! When I got home I looked at the seat trim and gave it a firm whack. What do you know the metal wasn't bent at all, the trim was just popped off on one corner! It's perfect now, just like the passenger side trim. I prefer to have my vehicles serviced by a Subaru Service Center, But I will not be back to you. I will drive additional miles to a different dealer. More

Recall Had confirmed appt for recall. When I arrived they did not have me on the books. A bit puzzling but Cory got me in anyway and fixed an additional re Had confirmed appt for recall. When I arrived they did not have me on the books. A bit puzzling but Cory got me in anyway and fixed an additional recall I wasn’t aware of. Great service. More

Easy, great waiting room Getting the appointment to deal with the recall of my Forrester was easy and quick, I really like being able to do that online. The waiting room is gr Getting the appointment to deal with the recall of my Forrester was easy and quick, I really like being able to do that online. The waiting room is great, there are pastries (if you’re there early enough) fruit and coffee and water. The service itself took longer than I was told it would but I understand that emergencies do arise and employees take extra time off. More

Recall brake lights etc Problem Whoever scheduled my 7am service was not aware or did not care that the tech did not come in until 7:30-8 am Very Inconsiderate!!! I try to Problem Whoever scheduled my 7am service was not aware or did not care that the tech did not come in until 7:30-8 am Very Inconsiderate!!! I try to be on time for your service and I fine it offensive that your scheduler does not show the same courtesy. Since the recall is current I hope someone addresses this item as many more may be effected by scheduling Thank you More

Recall Work I was given an appointment that was at my earliest convenous. The work was done quickly. My ride home and back to the shop was very pleasant!! I was given an appointment that was at my earliest convenous. The work was done quickly. My ride home and back to the shop was very pleasant!! More

Friendly, quick service, I called and got an appointment on the day and time I requested. When I arrived at the service department a friendly man greeted me before I even got I called and got an appointment on the day and time I requested. When I arrived at the service department a friendly man greeted me before I even got out of the car. Dan was ready for my arrival and had the paperwork ready and went over all that was scheduled to be done on my car before I signed any papers. The waiting room was clean, had water and fruit available, and relaxing. I was told it would take about 2 hours and they were exactly correct on the time. I appreciate doing business with a professional and friendly service department. I would say thanks to the people inside the service area that do the work behind the scene that we never meet. Thanks to Dan and his team. GREAT WORK More

30,000 mile service Love the staff at Peoria Subaru. Even though we bought our 2016 Outback in CO, our service dates fall when we are in AZ for six months. When it is Love the staff at Peoria Subaru. Even though we bought our 2016 Outback in CO, our service dates fall when we are in AZ for six months. When it is time to buy a new Subaru in 2021 (2016 payoff date), we will be purchasing our next Subaru from Peoria Subaru! More