Peoria Subaru

Always excellent service Dan Halliburton is the best Since 2015 and never had a problem best Since 2015 and never had a problem More

All good and all questions answered though I got a bit late for the appointment late for the appointment More

Pleasant and responsive to my needs. Answered all of my questions. Work was done in a timely fashion. Answered all of my questions. Work was done in a timely fashion. More

While everyone was fairly friendly, my advisor, Sergio talked over me and seemed rushed the whole time. I never got to fully explain what was going on with my car because he kept talking over me. It had b talked over me and seemed rushed the whole time. I never got to fully explain what was going on with my car because he kept talking over me. It had been to another Subaru specialist before with a complex issue, I needed to be heard. I also didn’t appreciate him asking “what are your plans for this car.” I don’t think that gave me a lot of trust in the business as a new client. While I understand he probably meant it as “if it’s this issue it might be more than the car is worth” but it was a bad question to ask. I love my car and work hard to maintain it as best I can, I don’t think a scare tactic is very helpful. I also think the prices are very predatory. I know it costs more for OEM parts and for a big, nice facility, but 3x what a similar Subaru specialist charges is unreasonable. I will not be returning to this dealership in the future because of this. More

Service was great and done in a timely manner. Cory was personable and very helpful. Cory was personable and very helpful. More

Your people are always courteous and knowledgeable. I have never been surprised or disappointed with your service. I have never been surprised or disappointed with your service. More

Oil change took 4 hours and there was NO COMMUNICATION. I dropped off our car for a 9:00 oil change appointment and also asked them to check the driver's side vent as it was making strange air noises while I dropped off our car for a 9:00 oil change appointment and also asked them to check the driver's side vent as it was making strange air noises while driving. My advisor Sergio Macias checked me in and explained it would take about an hour. At 9:28 Sergio started a text message thread to update me on my vehicle, but I never heard from him again. At 11:56, I responded back by text asking for an update on my car. No response, so 50 minutes later I headed back to the Dealorship. They fumbled to find my paperwork, and then went to check on the progress of my car--only to be told it was up in the air and would take another 15 minutes. At 1:07 I finally drove away. I never saw or heard from Sergio after his 9:28 text, and I have no idea what happened. There was also NO follow up on the sound my vent was making. This was our first time servicing our car here and I have no desire to return. The lack of communication and service was just so sad. I truly don't understand running a service department like this. More

Had an oil change and tire rotation done. Staff was very courteous and knowledgeable. They didn't take long at all. Staff was very courteous and knowledgeable. They didn't take long at all. More

We came in not expecting to purchase a vehicle on that particular day, but the experience we had with Shane Raymond had us walking out with a brand new 2023 Subaru Forrester. He was easy going and knowle particular day, but the experience we had with Shane Raymond had us walking out with a brand new 2023 Subaru Forrester. He was easy going and knowledgeable and made for a very comfortable experience. Anthony Bejar worked with us on our trade in and Troy Miller was excellent in his explanation of warranties. We will highly recommend Peoria Subaru to everyone . More

The dealership was pleasant, clean and well presented. The staff was courteous and verry friendly. The staff was courteous and verry friendly. More