Peoria Subaru

Arlene Reyes - best salesman! I had walked into the Peoria Subaru dealership feeling fairly clueless about everything, as it would be the first Subaru owned in our household. We we I had walked into the Peoria Subaru dealership feeling fairly clueless about everything, as it would be the first Subaru owned in our household. We were immediately treated by Mr. Arlene Reyes. He was very respectable, professional, kind, and knowledgeable of the car company. He gave us an overview of the car we were looking at (2018 WRX). He drove us to the car to check it out and test drive (no time wasted). As I decided that this was definitely the car for me, he began throwing numbers until we agreed on an excellent deal. He was very professional, outgoing, and made the process of buying a car fun, rather than stressful and boring. Even days after the deal, he checked up on us, ensured our safety, and treated us like friends. He's an excellent part of the Subaru team and one of the main reasons I was happy with our buy. Definitely recommend seeing him as your salesman! More

Patient Salesman helped find exactly what we wanted It was so refreshing to work with a salesman who actually listened to what I was looking for and who respected our budget. I was also impressed with It was so refreshing to work with a salesman who actually listened to what I was looking for and who respected our budget. I was also impressed with how thorough he was with finding the value of our trade in. More

Proud Subaru Owners We are first time Subaru owners as of yesterday! Arlene Reyes, the salesman, was extremely knowledgeable, courteous, and respectful of what we wanted. We are first time Subaru owners as of yesterday! Arlene Reyes, the salesman, was extremely knowledgeable, courteous, and respectful of what we wanted. We left feeling 100% sure we made the right decision. We got a good deal for a great car. More

Buying experience at Peoria Subaru and Bob Shotwell We have purchased many vehicles over the years and this was one of the best/easiest buying experiences we ever had. I did a lot of research looking fo We have purchased many vehicles over the years and this was one of the best/easiest buying experiences we ever had. I did a lot of research looking for a high clearance vehicle we could use to go on some unpaved back roads. The Subaru Crosstrek fit the bill. We chose Peoria Subaru for two reasons: price and they were highly recommended by a neighbor who purchased several vehicles from them in the past. We were referred to Bob Shotwell in sales. I called and spoke with Bob on his day off I might add. He was very knowledgeable, supportive and helped us narrow our search over the phone so that when we arrived at the dealership the vehicle we were considering was ready for us to test drive. Prices of the vehicles at Peoria were very competitive and somewhat less that other Subaru dealerships in our area. We used a discount warehouse service aligned with Peoria Subaru which saved us a little more but not much. I can’t say enough good things about Bob Shotwell. He was professional, friendly and courteous to both my wife and I and he was very candid about all things associated with buying a Subaru. There was never any pressure to buy a vehicle at any time during the process. In fact, Bob told us that if we didn’t see the exact vehicle we wanted, there were more on the way and that he would watch for one the met our needs. Once we decided on the vehicle, Bob went over every function and feature of the car with us making sure we understood everything and were satisfied. We received a follow up email from Bob the next day thanking us for our business. He also gave us his contact info including his cell number should we have any questions. One negative issue of note. We leased our vehicle. Subaru charges a $300 fee if you decide to walk away at the end of the lease period. Lexus does not charge a return fee. Neither my wife nor I recall the finance person pointing out this return fee to us. Probably because so few people ever return their leased Subaru’s and not lease or buy another one. This is not a fancy place like many other dealerships. The showroom and waiting areas are quite small and the number of vehicles on the lot is extreme. It’s obvious they are there to sell a lot of cars quickly. Overall, I would recommend Peoria Subaru and Bob Shotwell in particular to anyone looking for a new car. More

Ran credit for more than we needed My husband and I went in knowing the car we wanted it was priced at 25900, and we where going to trade in our car for an agreed in writing price of 54 My husband and I went in knowing the car we wanted it was priced at 25900, and we where going to trade in our car for an agreed in writing price of 5400, we w got there at 8am left at 1pm with out the car because they couldn’t get us approved. Got a call later saying we where approved at 3k down, 650 a month for a 12% something seemed wrong here. We did our own financing then went back car was gone. Which was ok. We later got a letter in the mail saying stating they ran our credit for 39741, that’s almost 14000 more than we needed. We could have left with the car I was so pissed. Called and they wouldn’t do anything or explain why they ran it so high. DONT SHOP HERE More

He gave us the deal we were looking for very polite and helpful showing us the details of the new Subaru. Helped set up the bluetooth and showed us how to set radio stations. very polite and helpful showing us the details of the new Subaru. Helped set up the bluetooth and showed us how to set radio stations. More

Feeling comfortable I mostly worked with Bob Shotwell, he was a fantastic sales men, i’m 24 and never bought a brand new car on my own, he walked me threw the whole proce I mostly worked with Bob Shotwell, he was a fantastic sales men, i’m 24 and never bought a brand new car on my own, he walked me threw the whole process and remaind patient and never pushy through my many questions and concerns, I recomend asking for him but if the rest of the staff is is half as nice you’ll still be in great hands! More

Great dealership and staff! I visited this dealership after visiting several other dealerships in the Phoenix metro area. This was my 3rd Subaru dealership, and by far the best e I visited this dealership after visiting several other dealerships in the Phoenix metro area. This was my 3rd Subaru dealership, and by far the best experience. Salesman Arlene Reyes was great to work with, listening to my needs and preferences for a vehicle. During my visit, I didn't think I was entirely ready to purchase, but I decided to based on my experience here. Vehicle selection was great. Mr. Reyes knowledge about the vehicles was stellar. I ended up buying a new Subaru Forester 2.5i Premium, and Mr. Reyes was able to work with us to come to a great price for the vehicle. Mr. Reyes was a great listener, never being pushy enough to turn me off. Very articulate as well. We were able to work out a price that everybody was satisfied with. HIs manager Bob was great and full of personality too. 0% financing sealed the deal. This was certainly the best of the 3 Subaru dealerships that I visited. Happy customer here. More

Two thumbs up for Peoria Subaru 👍🏻👍🏻 We we’re moving from dealer to dealer comparing models and did not intend to purchase a Subaru this day but fell in love with this Touring model. Our We we’re moving from dealer to dealer comparing models and did not intend to purchase a Subaru this day but fell in love with this Touring model. Our salesman, Arlene Reyes was so friendly and helpful, I think we would have taken him home also. There was a mix up on the contract so we went back the next day. Nick Cetwinski was so great at making everything right. The service manager, Cory Fox also went out of his way to make us feel comfortable about the vehicle. Two thumbs up for Peoria Subaru. More

Excellent dealership Bob was a very knowledgeable and helpful throughout our buying process. I would highly recommend this dealership. Everyone was very accommodating, and Bob was a very knowledgeable and helpful throughout our buying process. I would highly recommend this dealership. Everyone was very accommodating, and really cared what worked best for us. Overall a very pleasant experience. More