Peoria Subaru

Never coming back. Very unprofessional. Set up an online appointment and a day and a half later they finally got around to looking at my vehicle. Once the diagnosis was Very unprofessional. Set up an online appointment and a day and a half later they finally got around to looking at my vehicle. Once the diagnosis was made the necessary parts were ordered and I was given an estimate on the time of completion. I was in the area and called the shop to check on progress so that I could avoid an additional 45 minute drive to the shop if it was nearing completion. I was told that it would be 2-3 hours before it was done. When I got home I got a call to say my car was ready. Really?! What that says to me is that they did not value my time. When I went to pick it up, I presented my coupon. I was told “you should have given me that when you dropped it off. It’s going to take me at least 20 minutes to correct your bill.” He was hoping I would just walk away. I told him to fix it. I will not recommend the service department to anyone and will post as many negative reviews about your service as I can. More

Service Department The service department was fast and efficient when doing the 40,000 mile check-up and found a problem with one of my new tires being damaged. I ap The service department was fast and efficient when doing the 40,000 mile check-up and found a problem with one of my new tires being damaged. I appreciate Dan Halliburton (from Service Department) because he tells me ahead of time what they will be doing to my Subaru, how long it will take and the cost. If there is something unexpected as they service my car, he comes to show me the part or pictures of the problem so I know what is happening. Dan showed me the pictures of the huge staple on the inside of my tire and I ordered a new one. It was installed a few days later. More

Replacing the passenger airbag. We called about another recall and were told it didn’t apply to us but s new recall had just been released for the airbag. They got us an appointment We called about another recall and were told it didn’t apply to us but s new recall had just been released for the airbag. They got us an appointment right away and took less than a day to replace. Very happy with the service! More

Subaru Oil Change and Right front wheel noise. Cory is always great and I always trust his judgemen. He takes time to explain to me what is happening and what the best direction is. Cory is always great and I always trust his judgemen. He takes time to explain to me what is happening and what the best direction is. More

Great people to work with Bob and Henry were both very straightforward to work with, and Henry did a great job showing us all the features and technology on our new car. Bob and Henry were both very straightforward to work with, and Henry did a great job showing us all the features and technology on our new car. More

Knowledgeable and Courteous Sales Rep I was very impressed with the helpfulness and service provided by my sales rep, Spencer Roe. He was courteous and very knowledgeable about the car I c I was very impressed with the helpfulness and service provided by my sales rep, Spencer Roe. He was courteous and very knowledgeable about the car I came to purchase,. Every question I had was dealt with utmost consideration and patience. More

Great First Time Experience As a first time customer, I must say that I had a great experience. Friendly, fast, and accommodating is the best way to describe my visit. As a first time customer, I must say that I had a great experience. Friendly, fast, and accommodating is the best way to describe my visit. More

Second Subaru Outback This is our second Outback we have bought from Peoria Subaru , we always go to Bob Shotwell. He is very patient and works with you. Bob is very knowle This is our second Outback we have bought from Peoria Subaru , we always go to Bob Shotwell. He is very patient and works with you. Bob is very knowledgeable and friendly. He is an asset to Peoria Subaru. Evan explained the financial paperwork took his time to show us. Very friendly also. More

Peoria gets business done without hassle George at Subaru Peoria qas very helpful and did not pressure us to buy anything we did not want to buy. He is very professional and polite and we’d h George at Subaru Peoria qas very helpful and did not pressure us to buy anything we did not want to buy. He is very professional and polite and we’d highly recommend him. More

Great service representative! I wanted an oil change for my 2017 Outback! Pulled into express lane and Brandon (he has helped me before) came out to greet me. He quickly had all th I wanted an oil change for my 2017 Outback! Pulled into express lane and Brandon (he has helped me before) came out to greet me. He quickly had all the required paperwork completed and showed me to the waiting room. Within 45,minutes Brandon came to tell me my auto was finished! He is pleasant and efficient! Thanks! More