Peoria Subaru

Out of town customer fell in love with your service I live in Yuma and scheduled my car appointment the same day as a meeting I had in Chandler. When I scheduled my recall appointment I let them know t I live in Yuma and scheduled my car appointment the same day as a meeting I had in Chandler. When I scheduled my recall appointment I let them know that I had a work meeting across town and they essured me it would not conflict with that. I arrived early for my appointment. My expectation was that I would wait. The service department let me know that the time I had been quoted for the service was inaccurate and it takes at least twice the amount of time I expected. The Service Department understood my delemma and did everything to assure I made it to my meeting on time. Thank you Peoria Subaru! This was the best experience I have had at a dealership. I will be back and tell my friends! More

Friendly and Proficient sales and service This is the third time in six years I have bought a car from Peoria Subaru. Spencer Roe has been my salesperson all that time and I expect to do more This is the third time in six years I have bought a car from Peoria Subaru. Spencer Roe has been my salesperson all that time and I expect to do more business with him in the future. He is just the type of sales person we all wish for when we start the car buying process. He is friendly, knowledgeable, and eager to answer all questions. He goes that extra step to provide support and that personal touch.. He actually has made my car buying experience enjoyable! Brandon, my service advisor, is polite and refined. He knows his business! I actually look forward to seeing him for my service visits because I know he will treat me like a valued customer and will take the time to answer all my questions! Thank you Peoria Subaru for providing the quality people who make a business run smoothly and enjoyably. I can not imagine ever doing business with a different dealership! More

Timely & Thorough I took my 2019 Forester in for its initial servicing. The reservation was honored right on time. The servicing was completed within an hour. I was I took my 2019 Forester in for its initial servicing. The reservation was honored right on time. The servicing was completed within an hour. I was pleased. More

Service for airbag and rear center seat belt recall Service department was very pleasant, professional and timely. I was greeted on arrival, processed immediately and called when the recall was complete Service department was very pleasant, professional and timely. I was greeted on arrival, processed immediately and called when the recall was completed. Only comment is that I was initially told my appointment was for 7am and that parts for both issues were on hand. However, my appointment was changed to 11 am, without any explanation, and it was not until I was called to pick up my car that I was told they did not have the seat belt part and I would have to come back for that repair. Overall I was very pleased with the service, just disappointed with the miscommunication. More

Crosstrek Care Notification service was due was a great reminder! Scheduling was easy and the y were ready when I arrived. Fun to look at available cars. Lobby was p Notification service was due was a great reminder! Scheduling was easy and the y were ready when I arrived. Fun to look at available cars. Lobby was pleasant More

Reliable Service My Advisor Cory Fox is friendly and listens patiently to any queries I have. Never had a problem with the service at this location. Highly efficient a My Advisor Cory Fox is friendly and listens patiently to any queries I have. Never had a problem with the service at this location. Highly efficient and reliable staff. More

Fixing an issue Trying to resolve my power steering pump issues. Finally got it fixed, at least my fingers are crossed. Sounds much better this time. We have been wo Trying to resolve my power steering pump issues. Finally got it fixed, at least my fingers are crossed. Sounds much better this time. We have been working on this for a bit... but seems resolved. More

Easiest deal ever! Our deal was very smooth and easy. Wally and Henry took very good care of us for our purchase! They were very helpful and worked with us until we drov Our deal was very smooth and easy. Wally and Henry took very good care of us for our purchase! They were very helpful and worked with us until we drove the car off the lot. More

Crosstrek Everyone at the dealership was very helpful and seemed completely honest. We were treated respectfully, fairly and all the people we spoke with were v Everyone at the dealership was very helpful and seemed completely honest. We were treated respectfully, fairly and all the people we spoke with were very friendly. This is our 5th Subaru and we love the quality of the vehicles. Our salesman,Marty Thompson, was wonderful! We'd had prior bad experience locally so were very pleased with everyone at Moore. More

Happy with the car, but mediocre customer service We had some mechanical issues with a pre-owned Subaru Forester, we bought here. The dealership later fixed the problem free of charge and we appreciat We had some mechanical issues with a pre-owned Subaru Forester, we bought here. The dealership later fixed the problem free of charge and we appreciate Subaru Peoria's willingness to help. However, we found the sales people here hard to reach via phone and email, unresponsive, and disorganized. Also, we only received one key at the time of sale, and a replacement cost us over $300. Overall, we're happy with the car, but the dealership has some room for improvement as far as customer service. More