Peoria Subaru | Page 12

Exceptionally happy with overall experience. Nick was spot on in all his interactions, knowledgeable, relatable, helpful, friendly. Sabeur was knowledgeable, friendly, warm, interesting. Altho Nick was spot on in all his interactions, knowledgeable, relatable, helpful, friendly. Sabeur was knowledgeable, friendly, warm, interesting. Although he spoke too fast for my brain, his expertise was clear. Appreciated the professional, grounded, low-pressure atmosphere of the business. More

They performed an $18 tire rotation I didn’t request. Several of the issues are not resolved and the service writer was more interested in giving me Pat answers rather than listening to my question. Several of the issues are not resolved and the service writer was more interested in giving me Pat answers rather than listening to my question. More

A coherent team of people, who did a fine job of walking us through our car purchase. Nobody was pushy and David, our sales contact, was both friendly and relatable making the process a breeze. us through our car purchase. Nobody was pushy and David, our sales contact, was both friendly and relatable making the process a breeze. More

They found the problem and fixed along with fining some other minor problems and fixed them under warranty to prevent a bigger problem the long run. Thank YOU other minor problems and fixed them under warranty to prevent a bigger problem the long run. Thank YOU More

I’ve always received good service on my 2010 Subaru Legacy and Monday’s service was no different. Thank you Service Team and Grant Draper. Legacy and Monday’s service was no different. Thank you Service Team and Grant Draper. More

Love this dealership! They are always really nice and helpful. The dealership is always clean and welcoming with snacks and drinks!! They are always really nice and helpful. The dealership is always clean and welcoming with snacks and drinks!! More

My appointment took twice the amount of time it was suppose to take (which no one informed me at any point). I couldn’t find my representative and finally asked someone else for help who didn’t know an suppose to take (which no one informed me at any point). I couldn’t find my representative and finally asked someone else for help who didn’t know anything about my car. Then when I was finished I received a bill much larger than I was expecting. My car is still under warranty and no one informed me that you only get 4 free oil changes and tire rotations. It’s not so much about paying them (which is annoying) but it’s about the fact that it was never even mentioned to me. I have never had to pay for these services on a car that is under warranty before and so this came as a huge shock to me. I believe it should at least be mentioned before the work is done what the estimated cost is going to be or at least that warranty no longer covers these services. I will not be bringing my vehicle into Subaru for these services anymore and will only continue to come for my warranty check points. The guy who checked me out didn’t even know what was going on or why I was there (which isn’t his fault) but I had been looking for my rep for almost an hour at that point. I have never had an issue before and so I am unsure about what happened today, but I definitely would have been picked up if they had told me there was a “backup in the lube department” earlier on. What’s the point of having an appointment if it doesn’t even matter. More

Luigi was a great help on our huge purchase. Very knowledgeable and helpful. Will gladly tell our friends about you all. Very knowledgeable and helpful. Will gladly tell our friends about you all. More

Great service. Had to order a battery tray which took about 9 days,due to the holidays.Dan Halliburton kept me informed. Had to order a battery tray which took about 9 days,due to the holidays.Dan Halliburton kept me informed. More

Cory always greets us by name and provides friendly service. He's honest and knowledgeable and makes an extra effort every time we come in for service. service. He's honest and knowledgeable and makes an extra effort every time we come in for service. More