Peoria Nissan

Frustrating to deal with Service and Finance We came here to look for a used truck. Don't let them fool you on the 145-point inspection. They don't do it. I can say that because we bought a use We came here to look for a used truck. Don't let them fool you on the 145-point inspection. They don't do it. I can say that because we bought a used truck. We took it for a test drive and we noticed a loud clunking noise. BTW my husband is a certified mechanic for 35+ years. It was making a horrible clunking noise when he turned the wheel which they promised they would fix if we decided we were going to buy it. We did buy the truck and they promised it would go in for service and when we showed up at 12:00-12:30 pm the next day (Monday) that it would be ready. This didn't happen - we went to the dealership as instructed the next day and proceeded to spend nearly two hours there waiting for the truck. Service hadn't even touched it, yet it was 1pm (so we even got there late and it was still not ready). Not happy. After wasting two hours in the dealership waiting, my husband (who works graveyards) finally got his truck and went home. Only to get into his newly purchased truck to go to work at 11:00 PM that night to discover a burned out headlight and had to find a parts store open that late at night to purchase the part which he then installed himself - which also made him late for work. This would have been discovered and remedied if the service team were actually doing their job and performing the so-called 145-point check that was so heavily touted during the test drive. I never saw evidence that it was done, and we never received any type of checklist to show what was included in said 145-point check, nor any type of assurance that it had actually been done. For all I know, someone just walked around it, called it good and put it out on the lot. THEN - three days later - he gets a call - "you need to come in and sign new financing paperwork". What? Why would you even release a vehicle to someone if the financing wasn't solid and finalized? Then he gets to the dealership and discovers the interest rate has gone DOWN but the payment has gone UP. Bait and switch. After threatening to leave the truck there and take the bus home, the finance folks finally got themselves and the payments straightened out. But we will probably never do business with them again. Shady, shady and we feel that they were not upfront and entirely honest with us during this transaction. I had a very similar experience with my Mini purchase that SAME weekend. After haggling, arguing and all but demanding my keys and leaving, I finally got *close* to what I was asking for a trade on my paid off 2014 which was immaculately maintained with several premium upgrades. I made it clear before even going back to Finance, if they start doing the shell game bit back there, adding this and that and all kinds of other crap a NEW CAR doesn't need to boost their profits, I had no problem walking out the door. And you know what? Sultan listened. I didn't get the shell game flimflam. The gentleman I worked with respected me and we had a great conversation about our classics (like us, he is a hobbyist who works on his own old cars) and didn't give me a hard time or try to upsell stuff. All this hoopla about washing and detailing the car for me - when I get in, it's dusty everywhere. Fingerprints all over the car and on the glass and interior. The back seat is dusty and clearly had not been wiped down. They basically removed the stickers from the windshield and called it good. Only one key - with a 2018 vehicle that has only been in use for five months before selling to me, this is unacceptable. These xxxx keys are expensive. In the end, I leveraged a family relationship and will be taking my Mini to Mini of Scottsdale. I spent an additional $275 out of pocket for a spare key because I am pretty sure that Peoria Nissan put NO effort into tracking down the second key or even contacting the previous owner to get it. I also learned more about the car, the technology and how things work from a single salesman in about 10 minutes at Mini than all the time we wasted at Peoria Nissan. No biggie...based on the experiences we have had, we won't be going back. We have the paint protection plan on both vehicles so we have to go back for that, but that's it. Don't get me wrong - Ismael and Sultan are the bomb. We were well taken care of by them. Our grievances with FINANCE and SERVICE. We both are happy with our new (to us) vehicles but the process is so frustrating, so draining, that even savvy buyers like us with incredible credit, money down and paid off vehicles as a trade are completely DONE with the whole experience. It's going to be a long time before we buy a vehicle again. More

Very easy to work with, best sales experience in 40 years Hugh and Adam did more than any other car dealer has ever done for us in 40 years of buying cars. Hugh is and Adam are hands down the best sales team Hugh and Adam did more than any other car dealer has ever done for us in 40 years of buying cars. Hugh is and Adam are hands down the best sales team I have ever worked with. More