Peoria Nissan

HORRIBLE,HORRIBLE EXPERIENCE AGAIN WITH THE SERVICE DEPARTMENT. HAD A 7AM APPOINTMENT TIME FOR AN OIL CHANGE, ARRIVED 6;45AM, FIRST IN LINE, HOWEVER, ALL EIGHT CARS BEHIND ME IN LINE WERE CHECKED IN B DEPARTMENT. HAD A 7AM APPOINTMENT TIME FOR AN OIL CHANGE, ARRIVED 6;45AM, FIRST IN LINE, HOWEVER, ALL EIGHT CARS BEHIND ME IN LINE WERE CHECKED IN BEFORE ME AND THEIR CARS TAKING TO THE BACK. AT 8AM MY CAR WAS STILL WAITING TO GO INTO THE BAY. I WAS ADVISED TIMES ARE "NOT" APPOINTMENT TIMES, THEY ARE "CHECK-IN" TIMES. ALSO, ADVISED THEY CAN BRING THE CAR INTO THE SERVICE BAY AT 2:30PM IF THEY WANT TO. THE LAST TIME I WAS THERE IT TOOK 2.5 HOURS AFTER MY CHECK-IN TIME BEFORE THE CAR WAS BROUGHT INTO THE SERVICE BAY. DO NOT SCHEDULE SERVICE WITH PEORIA NISSAN More

I had a good experience they answered all my questions. Working with Noah was a excellent experience. Working with Noah was a excellent experience. More

I was looking to trade 2 cars. A 2014 camaro convertible 51k miles & escape se 60k miles. Both in good condition.My terms walking in was a truck around 20k with low mileage and a w A 2014 camaro convertible 51k miles & escape se 60k miles. Both in good condition.My terms walking in was a truck around 20k with low mileage and a warranty with no out of pocket expense.They told me my trades were not worth that much and wouldnt even cover the cost of the truck.they went on to say they could get me financed to pay the balance and to get the warranty.I told them I couldnt afford a monthly payment that social security disabilty was my only source of income.They had me give them a number anyways so I said 50 bucks. They come back and tell me that 5k was the least amount that could be financed and the pymts would be 110 but they would give me 2k right now to cover the difference Next I know its now 7k the least amount to finance and 180 a month but now they will give me 4k cash right now to make up thedifference. Then a few days later I see where they are selling my trades for almost double what they told me they were worth.I sent a complaint to the general sales manager in the form of a suggestion and when he called me he tried to explain that they would be putting a lot of money into the cars naming what they had to do and how much it was going to cost them, that they would only be making a few hundred profit from the deal.I know that had to be a lie by not only the fact that some of the things they werent even going to fix but also the prices he stated it was going to cost were obviously the prices they would charge retail not the price it would actually cost them to repair.I can appreciate the fact that dealers need to make a profit but they more than dbld that profit on the two cars for one truck and best I can see is the min. amt they will make off of my trades would be 10k. There should be a law that limits the dealers on just how much they can make on a deal as not to take complete advantage of people.Its like they are given a license to steal If they were willing to give me 4k cash right then to take out a loan why didnt they just give me the warranty. Makes no sense cause they werent the ones doing the loan. More

Corrupt. Dishonest. Evading. Scammers. Unethical. Liars. Disrespectful! Complete evasion of responsibility! I’ve never had such buyers remorse than I do r Dishonest. Evading. Scammers. Unethical. Liars. Disrespectful! Complete evasion of responsibility! I’ve never had such buyers remorse than I do right now with my cash purchase of one of their vehicles! I bought it expecting the AC to work. It had issues since week 1. Was brought in and “fixed” multiple times in 3 months. Still dealing with the problem today and they won’t take any responsibility for their mechanics not fixing the issue. Now they want me to pay for their mistakes!? But they still can’t even show me that they can fix the problem!! Now they’re passing me off to everyone else but the person I keep asking to talk to (Chuck Morris) Also harassment with calls and voicemails from everybody but him. I’m very tired of this business and will do everything in my power to get this story out to everyone so they know not to buy from Peoria Nissan or just Nissan in general! I want this issue to be consulted with him directly and for them to step up to fix their mistakes! More

Ihad a problem with Peoria Nissan and after getting in touch with upper management they did correct the problem to my satisfaction.. touch with upper management they did correct the problem to my satisfaction.. More

UPDATE: I purchased a 2023 TITAN from Peoria Nissan about two weeks ago. I wrote a review on how their Sales Manager tried to change the price after we negotiated a final price. Now I received a phone call two weeks ago. I wrote a review on how their Sales Manager tried to change the price after we negotiated a final price. Now I received a phone call asking me to bring in my survey once I receive it so they can fill it out. If I do this they will fill my gas tank up and give me a Gatorade. YES a Gatorade. If they would simply treat their Customers with respect and not act like a Used Car Salesperson this could have been a much better buying experience. Terrible Dealership. More

Had the horn stop on my used Titan. Did research and determined it was the clock spring assembly. Decided too much for me to repair as it involved removing airbag and steering wheel. Did research and determined it was the clock spring assembly. Decided too much for me to repair as it involved removing airbag and steering wheel. Called PN parts for cost of this was quoted a price. talked with service, they quoted a total price of 7-750 for labor and parts. While truck was there being repaired, received email with other suggested services and the price of what I brought it in for had jumped $50. Went to pick it up and price had jumped another $75 plus dollars. With a little pushing, they took care of it. Then after I got the truck home and I had to drive it at night, I noticed my lights were not working the same. I have fog lights and Baja lights on the front that were operational when I took them in and was controlled by the headlight switch on the steering column, each light controlled separately. When I called and questioned them about this, they said the previous owner had modified the vehicle and the clock spring recommended was not the same as what was in the truck and the lights would not work. I argued that the service tech should have discussed this with us before continuing with the repair and said that the truck needed to operate the way it did when I brought it in. They agreed to look at it and see what could be done. So second trip in, they called later in the day, said they had wired the fog lamps in with the headlamps. Only works when headlamps are one, not separate. I asked about the Baja lights and was told those will not work. Again had to argue that the truck needs to be operating the way it did when I brought it to them and had to ask for a manager at that point. Waited for a couple of minutes and then was told manager was not in but my service guy said to bring truck back (third time now), and they would see about putting a toggle switch in. They did so. However, it was a shoddy job. Put in a one inch long switch next to two other toggles I have installed right under the ignition that are basically flush with dash board (buttons). One would think if they had any pride in their work, they would have tried to match it up with the others. Sticks way out, is not centered with the other switches and come to find out, when I remove the keys, the toggle switch gets engaged by the keys and the Baja lights come on without me knowing until I return to the truck. Today the lights were on for 3-4 hours. So now I have to worry about if the lights will get tripped on and sit all night to where I come out and have a dead battery. Not tied into the ignition like they were originally. Granted they did not charge my for this but what a crappy job. I went to these guys because; 1. they were Nissan, 2. my daughter had used them in the past and was happy with their service. Not me, never again. Oh I even asked them to look at my tailgate lock as it was not working and they quoted me $600, Me and my brother-in-law spent about an hour or so on it, found out a locking washer had fallen off, replaced it and it is working like new. More

A 1 star rating of Peoria Nissan is gracious. They earned and deserve to be rated with negative stars. The evening of 10/14 we agreed to price and delivery of a used model 3. Per their request, I They earned and deserve to be rated with negative stars. The evening of 10/14 we agreed to price and delivery of a used model 3. Per their request, I completed the online credit application and provided them with a copy of my license and insurance at 751pm. The next morning they texted me at 11:04am to say “Before we move forward I want to be very transparent. We have an appointment at noon on that Tesla. We don't want to hurt your credit for no reason if it ends up selling.” What smell of BS is this! We agreed to terms, you have all my information and you had from 751pm - 1104am to pull my credit and complete the deal. Instead you sat on my info, you’re allowing another client to come in and bid on the car and trying to spin this like you’re doing me a favor by failing to run my credit. You should’ve ran my credit last night or at the very least the morning of 10/15 when you opened up shop for business at 8am. Deal should be done and we should be discussing vehicle delivery times. Now instead, you’re telling me someone has an appointment to come in and possibly buy the car when we agreed to a price and delivery location in written form via text?!!!! The reason why the car buying experience is viewed so negatively is because of dealerships like Peoria Nissan. If you can’t make good on a written agreement then why ask me to provide you all my info and complete the credit application? Now you have all my information for absolutely no good reason. It’s utterly absurd and ridiculous. This is the last communication I received from them “ Mr. _____, we have not finalized any of the numbers yet, it is why you requested a final itemized list of the final cost. This Tesla was not sold to you last night, I simply wanted to expedite the process by gathering all the information necessary to make the deal. Unfortunately, this car is very unique and we have lot of clients interested in it. Like I stated, we have not ran your credit yet, if the Tesla does not end up selling I would be more than happy to start the process for you.” You consider sitting on my credit application for 4 business hours expediting the process? No, I call that poor and shady business practice. They stopped texting me back once I asked how they would feel if this situation happened to them. Crickets. Even a negative star rating would be way too gracious for this dealership. More