Peoria Nissan
Peoria, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 799 reviews
**99 Minutes for a Battery Replacement, Unauthorized Charges, and Terrible Customer Service** My experience with Peoria Nissan's service department was extremely disappointing. I brought my vehicl Charges, and Terrible Customer Service** My experience with Peoria Nissan's service department was extremely disappointing. I brought my vehicle in for a simple battery replacement. I checked in at 1:17 and didn't get my car back until 2:56. **ONE HOUR AND 39 MINUTES for a battery replacement!** The service advisor was eating at his desk and provided practically no customer service. Rather than explaining the estimate or discussing the recommended work, he left me to handle the entire estimate and authorization process through a link sent to my phone. Then came the questionable charges. My final invoice included a battery service kit and $33.96 in labor described as cleaning battery cables and installing battery pads and conditioner. **I did not request or authorize these additional products and services**, and they weren't disclosed as separate charges during the electronic estimate and authorization process. They also performed an inspection involving putting my vehicle on a lift, which I never requested, authorized, and is not needed for a battery replacement. I was subsequently charged a shop supplies fee that the dealership told me was for putting the vehicle on the lift. Interestingly, the inspection itself was listed as "no charge" on the invoice. And if you want to pay with a credit card? Peoria Nissan charges an additional 3%. Apparently, the dealership's existing service prices aren't enough. Between the excessive wait time, the advisor's lack of customer service, the additional charges for products I never authorized, and the questionable shop fees, this was an exceptionally poor service experience. **Customers should not have to scrutinize their invoices to discover additional products and services they never agreed to purchase.** I expected considerably better from an authorized Nissan dealership. I won't be returning, and I would strongly recommend that anyone considering this service department carefully review every charge before paying. More
My car needed its usual maintenance but while I was waiting, I received a text showing that my Rogue needed more work done to keep my car running well. I chose to do most of the repairs but have to wai waiting, I received a text showing that my Rogue needed more work done to keep my car running well. I chose to do most of the repairs but have to wait to have the other repairs done next month. Everything was done within a decent amount of time, and my car runs really well now. The waiting area is comfortable and clean, and they always have coffee, donuts and water available for anyone visiting. The staff and service workers are friendly and professional. More
Just want to say Jeile and Anthony did a wonderful job. They were concise and made the whole process understandable. And they kept me updated of the repairs progress. I appreciate their attention. They were concise and made the whole process understandable. And they kept me updated of the repairs progress. I appreciate their attention. More
Great customer service as everyone we came in contact with were very pleasant and courteous especially our salesman Michael Coleman. I knew this was going to be a sale as soon as we met him and sat with with were very pleasant and courteous especially our salesman Michael Coleman. I knew this was going to be a sale as soon as we met him and sat with him. He made the whole buying experience a plus. I will keep sending referrals his way. More

