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Peoria Ford
Peoria, AZ
1,021 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,021 reviews
December 02, 2016
He really went looking for what I asked for. I felt that everyone there was friendly and went out of their way to try and help me. They all treated me like I was part of their family. I felt that everyone there was friendly and went out of their way to try and help me. They all treated me like I was part of their family. More
by snhunsaker
Employees Worked With
Jacob Tucker
November 29, 2016
Service Department Management Are Crooks The sales team is phenomenal unfortunately the service department are crooks and incompetent. Repairs aren't fixed right the first time and aren't war The sales team is phenomenal unfortunately the service department are crooks and incompetent. Repairs aren't fixed right the first time and aren't warranted and covered after completed. You will be told it's a different problem or its out of warranty. Very disappointing that this dealer can provide such great customer service when selling you your vehicle but fall so short when servicing it. Go elsewhere for repairs folks. More
by Andrewrrr
Employees Worked With
Prefer not to name him it's a management problem
November 17, 2016
NEEDED A GREAT DEAL AND I GOT ONE! I have a small business and we depend on our vehicles. I needed to trade in two of my vehicles for one new truck. Tyler & Matt were fantastic and not I have a small business and we depend on our vehicles. I needed to trade in two of my vehicles for one new truck. Tyler & Matt were fantastic and not only put me in a new Platinum F-150 4X4 with all the bells & whistles, but took in both my trade vehicles and saved me $400.00 a month from my two previous payments. I have owned several trucks over the years of all makes and I have to say, this Ford Truck is the best truck I have ever driven! I Love the Truck and working with Matt & Tyler! Peoria Ford will retain all of my personal and company business from now on. It was a pleasure to find that they are customer service oriented as even Pat Hickey the owner and other managers approached me and introduced themselves and thanked me for my business. That is truly customer service! Thanks to all of you at Peoria Ford for making my experience a pleasant one and selling me my beautiful truck with no hassle at a fantastic price! Rod O'Dell / Glendale, AZ. More
by Rod O'Dell
Employees Worked With
Matt & Tyler
November 15, 2016
Staff from sales to finance were great. pleasant experience The staff was straight forward and answered all my questions. They were helpful through out the whole process. No heavy handed double talk sales, as The staff was straight forward and answered all my questions. They were helpful through out the whole process. No heavy handed double talk sales, asked what we were looking for and showed us various way to achieve it within our budget. More
by new xlt owner
Employees Worked With
Blake and Matt
November 15, 2016
Great dealership From the time I a river Blake, Eric, and Joey made sure all my needs were meet. They went above and beyond to see to it I had the truck of my dreams. From the time I a river Blake, Eric, and Joey made sure all my needs were meet. They went above and beyond to see to it I had the truck of my dreams. More
by Tomaza1
Employees Worked With
Blake, Eric, and Joey
October 31, 2016
Just what I expected I had started to research and test drive the car I intended to buy about 1 year ago. I had been speaking with the folks at Peoria Ford who were more I had started to research and test drive the car I intended to buy about 1 year ago. I had been speaking with the folks at Peoria Ford who were more than kind. I knew I wanted a Ford Fusion. I had spent some time at a dealership here in Chandler, who just couldn't work the deal I wanted. I decided to make the 55 mile drive to Peoria Ford. When I arrived I was greeted by an amazing saleslady, Tessie. She was very compassionate, kind and patient as she needed to look through an ample inventory of Ford Fusions at her dealership. We had laughs and jokes throughout the experience as we test drove several cars. She was most patient when it came to the financing, and in the end, I was thrilled to get the key fob to my new Ford Fusion! Thanks to EVERYONE, especially Tessie for my new Ford Fusion!! Julie More
by Julie N
Employees Worked With
Tessie
October 22, 2016
Scam artist Went to buy a new truck was told what my trade in value was and agreed. Me and wife was there for hours waiting for paper work to be done when finally Went to buy a new truck was told what my trade in value was and agreed. Me and wife was there for hours waiting for paper work to be done when finally came to table to sign I notice the dealer discount wasn't what advertised asked why was told we gave you more that trade was worth so they took off the discount. Said I was not happy about being deceived then was told manager hopes I don't but new truck cause there losing money on deal. Very dishonest sales department and all I heard was how they were losing money on the deal I said I'll save them there business and walked away . No Deal! More
by Jim
Employees Worked With
Weston Ludwig, and sales manager , plus one other salesperson who kept trying to tell me how good of a deal I was getting I shouldn't be so upset on not getting the full dealer discount as advertised
October 21, 2016
Absolutely Amazing Customer Service!!!! I'm so pleased with my new Expedition and the absolutely amazing customer service. I have been shopping for a 2016 Explorer for a few months now. My b I'm so pleased with my new Expedition and the absolutely amazing customer service. I have been shopping for a 2016 Explorer for a few months now. My best friend listens to 104.7 and he stated that he hears that Peoria Ford will beat any written deal by $500.00. Because I live out of state, I placed a online inquiry. Within 5 minutes, they called and emailed me. Very creative and impressive! Even thought they couldn't give me a sold price for my trade until I brought it in, (they deserve to inspect the condition). However, they did give me a low and high number. Once I arrived at the dealership, I was greeted promptly. As I stated prior I was looking for an Explorer. Peoria Ford has so many vehicles to choose from. Our sales professional was so patient, and I asked if I could test drive the Expedition. I fell in love..... It wasn't even the color I was looking for. But I fell in love, it's the perfect vehicle. This vehicle is the best gift to myself. I work so hard, that I deserved this. I now love the color too! He gave me smart watch for just doing the test drive. Yay!!!! Finance, was very detailed with warranty information and disclosed everything. The finance guy was very professional and built repor to ensure he offered what options applied to me. That was very appericated, our time is very valuable. To top it off the experience, Delievery ladies. This group was fun, educational, full of excitement. The girls took a photo for a calendar gift. The gal had me jump for joy and my husband even got into the photo. Can't wait to see it! The girls took their time to show me hands on how to operate the sync system, paired our phones, customized our door keyless entry code, along with all the equipment that was equipped in my new toy. I've never experienced anything like this. All other dealerships just show you how to use the wipers and lights. To everyone at Peoria Ford, keep it up! This was worth the trip to Peoria, AZ.... More
by A. Rogers
Employees Worked With
Ronald Mendyka
October 20, 2016
Love Peoria Ford I started my search on their online site. Found what interested me. Put my phone number in and within 5 minutes I had a call from Charley Eagle. I onl I started my search on their online site. Found what interested me. Put my phone number in and within 5 minutes I had a call from Charley Eagle. I only live like .7 miles away. My SUV was there for me to see. I feel I got a great deal, was treated with respect and great courtesy. My trade in was fabulous price. Everyone here does their job quickly and it shows by the number of other Patrons in there on a Tuesday afternoon purchasing vehicles. I always will be a Peoria Ford customer. More
by Melliott31
Employees Worked With
Charley Eagle
October 19, 2016
DON'T DO BUSINESS WITH PEORIA FORD Both their Service Department and their Sales Department screwed us. 1. We purchased a new engine from them for around $9000 to be installed in our Both their Service Department and their Sales Department screwed us. 1. We purchased a new engine from them for around $9000 to be installed in our 2010 Ford and they used parts from our old engine rather than new ones. This caused an oil leak almost immediately and they charged us over $400 more to fix it. Unethical.... 2. When the oil leak presented, we also noted to them that there was a bearing grinding in the front end. They told us it was the tires and they rotated them and returned the vehicle to us with a "good as new" bs line. Last week, while driving, the bearing siezed up and threw the vehicle off the road nearly killing two of our employees. We had it towed to the closest Ford dealer and they informed us that the front bearing was bad and it had now damaged the brake system. $1300 plus more in repairs due to the negligence of Peoria Ford. All they had to do was pull the wheel and they could have prevented this near fatal accident. They are refusing to pay for the damage that was caused due to their inability to diagnose even with the customer pointing it out to them. Unbelievable. 3. Between incident 1 and 2, we purchased a pre-owned vehicle from them and paid with a cashier's check from our leasing company. We had no need for their financing, bs warranty or anything else. The day following the purchase I was informed by credit monitoring that my credit had received a "hard inquiry" from Peoria Ford. AT NO TIME DID WE NEED TO HAVE A CREDIT REPORT PULLED!!!!! They told us the form we were signing was registration related. I have no doubt that this credit pull was to qualify us for their worthless extended warranty even though we had made it abundantly clear we were not interested in anything. Criminal. DON'T DO BUSINESS WITH PEORIA FORD UNLESS YOU ARE TRULY LOOKING TO GET SCREWED IN EVERY WAY POSSIBLE. Share review More
by DONNA BUTERA
Employees Worked With
Pat Hickey, GM
