Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Peoria Ford
Peoria, AZ
1,021 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,021 reviews
March 02, 2017
Everything changes in a couple days. Disappointed. Couple days ago we signed papers, financing included. They mentioned that they needed to call around to some banks, I thought this was s Disappointed. Couple days ago we signed papers, financing included. They mentioned that they needed to call around to some banks, I thought this was strange and asked "you don't have our financing done?" Rep responded with "Yes we already have a bank saying yes" They said they wanted to shop for better rates. So we signed the finance papers. Received a call a couple days later saying they found a bank and ready for us to sign more paperwork. We went in and found out that they added to our monthly payments and they wanted more down payment. I had already told them what we originally signed was our MAX. This car that I fell in love with will be returned today. Never thought I'd go in so happy and come out so disappointed. More
by JRL2017
Employees Worked With
No point on pointing fingers, it's the whole dealership
February 03, 2017
Rude, incompetent service rep Called to schedule safety recall, was told it would be unlikely to complete in a day. Asked about the possibility of a loaner and was told no way in Called to schedule safety recall, was told it would be unlikely to complete in a day. Asked about the possibility of a loaner and was told no way in a condescending tone. Escalated to Mike the svc manager, who checked and there is a loaner authorized for the recall. Service rep should be taken out of customer facing role until he's been trained on basic tasks like looking up safety recalls & speaking politely to customers. This is the 2nd svc rep who has been rude over the phone. More
by chadholtphx
Employees Worked With
AJ
January 31, 2017
fix my truck took my truck in 4 times, they still can't fix it and even before I get off the lot more problems arise, mechanics don't know what is wrong, they just took my truck in 4 times, they still can't fix it and even before I get off the lot more problems arise, mechanics don't know what is wrong, they just say yea, there is a problem, then a salesman comes out and tries to get me to buy a new truck instead of fixing my 2015 f150 with only 14,000 miles on it. More
by bg44
Employees Worked With
mitch
January 21, 2017
Great staff Each time I go in to get my oil changed I have a great service person help me. They are kind and right on it. I never have had to wait long. Each time Each time I go in to get my oil changed I have a great service person help me. They are kind and right on it. I never have had to wait long. Each time I have had a very good visit.. More
by Tammy O.
Employees Worked With
Jose
January 17, 2017
Excellent The person that I work with did a very good job he was very polite and you did a great job taking care of my family The person that I work with did a very good job he was very polite and you did a great job taking care of my family More
by EL jefe33
Employees Worked With
Josh , James
January 16, 2017
Used car LEMON dealership In an effort to be the Phoenix number one volume car dealer they sell all their used cars at below value. The problem is that all the used cars are al In an effort to be the Phoenix number one volume car dealer they sell all their used cars at below value. The problem is that all the used cars are all LEMON's with a lot of problems. In addition to cover themselves their financial people force you into buying an overpriced service contact. More
by lemon owner
Employees Worked With
Various
January 12, 2017
Nice salesman - poor finance department The salesman was very professional and helpful with finding us the right vehicle. The sales experience was good until we got to the finance department The salesman was very professional and helpful with finding us the right vehicle. The sales experience was good until we got to the finance department. It took quite awhile for their finance dept to get the paperwork completed. The finance representative was very friendly until we politely declined his high pressure sales tactic on trying to sell us an optional $5,000 warranty package. He then was quite rude and abruptly sent us to the waiting area without any further communication. I understand why dealers try to sell high profit optional warranty packages but the high pressure sales tactics and process can be quite intimidating and annoying. More
by Escaped
Employees Worked With
Corey
January 04, 2017
excellent and very help full friendly ,help me right away and he did a great job .I thought he will call me tomorrow but after 1hr he called me and he said the car is ready .he wa friendly ,help me right away and he did a great job .I thought he will call me tomorrow but after 1hr he called me and he said the car is ready .he was the best.thanks for help. More
by almasali72
Employees Worked With
carols Luna Aispure
December 30, 2016
Screwed over single mom This is the worst car dealership if they could get no stars I would give it. I went in a week ago because I heard good things on the radio. I tell the This is the worst car dealership if they could get no stars I would give it. I went in a week ago because I heard good things on the radio. I tell them I can't do much of a down my payments have to be manageable and I was assured they could work with me. I spend 5 hours there and get into a nice 2016 Ford with no money down. I drive it off the lot and everything is great until I get rid of my old car then i get a call a week later telling me that the finance fell through....yes they spot delivery scammed me and I had to bring the car back. While talking to a finance manager he tells me that I am approved for a 12k car and that it will be a quick process. Long story short I go in and I'm not approved for any car on the lot without 10% down. They knew this all along and just lied to me. Got me to turn in my old car and now they take this car from me and neither pat hickey Chris Barlow or gary d have any xxxx they just out me and my kids in a messed up situation. Horrible customer service don't care about the customer only the money. More
by Jahnessa7
Employees Worked With
Amanda Guy
December 24, 2016
Bunch of high school drop out working in finance I like the old trick they do, they wasted my time so I let ride and wasted there time. When time they call me for paperworks to sign, I just gave the I like the old trick they do, they wasted my time so I let ride and wasted there time. When time they call me for paperworks to sign, I just gave the car key. DISHONEST PEOPLE and they think your stupid to sign what they want, GO BACK TO SCHOOL and learn mathematics. Just enough commissions and reasonable sales profit is good but putting lots of numbers to add? NOT RECOMMENDED to anybody, make sure before signing, ask them to read the fine prints and record the conversation. More
by Honesty321
Employees Worked With
Lier trying to be a lawyer
