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Peoria Ford
Peoria, AZ
1,021 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,021 reviews
May 02, 2017
Sales staff are pushy, dishonest, and leave you regretful. BUYER BEWARE!!! This is the typical sleazy dealer experience that people warn you of. Once you purchase from them, you are just a number, not a client BUYER BEWARE!!! This is the typical sleazy dealer experience that people warn you of. Once you purchase from them, you are just a number, not a client. Once I signed my papers, customer service went out the window. I spent hours being sold a warranty after telling them multiple times, I just wanted to buy the car and nothing more. It was 11pm before I could even leave the dealer. The next day I noticed the gas tank was never filled, there was a burned out brake bulb, and there were several dealer inventory stickers on the roof of my car. When I returned to the dealer, they basically told me where I could go. Seriously? I bought a $20,000 car and they couldn't put $20 in the tank and remove their own inventory stickers? I am surprised that a dealer would be willing to treat a customer that way over such little concerns. They even called me to clear up a billing concern and offered to fill my tank if I stopped in. Despite having a recorded message of the offer, they again decided to scam me out of it. While I admittedly love my new car, I would NEVER recommend anyone do business with this dealer. I should have done my research before ever walking through the door. More
by Bill Z
Employees Worked With
Juan Stewart
April 30, 2017
Incompetent or Dishonest - Did not accurately describe the tow capacity of Truck - 2 out of 3 salespeople, I saw, were not knowledgeable about the Truck - Allowed me to dr - Did not accurately describe the tow capacity of Truck - 2 out of 3 salespeople, I saw, were not knowledgeable about the Truck - Allowed me to drive from Tucson under false pretenses - Above average fees Background: I'd been in communication with sales staff prior to making the long haul from Tucson. They assured me that the new Truck, on sale, had the right equipment to tow the amount I required. I knew the website had erroneous information (since it listed the truck as having a v6 and v8), so I made sure to email and confirm the tow capacity. Unfortunately, she never confirmed the tow capacity, but made me think she did. Then, in person, the 1st salesman tells me that the vehicle could tow what I required. It wasn't till negotiating the price, and getting close on agreeing on a price, that the 2nd salesman (who was trying to wear me down) noticed that the truck couldn't tow as much as I wanted (only reason I give two stars). After 3 hrs in the dealership, it all comes to a stop knowing that the truck could never meet my needs. In an attempt to make a sale, the salesperson found a second truck that had the correct tow capacity same XLT model. Somehow, this 2nd truck had $1200 in additional options, but the dealers price was $10k more than the price of the original truck with everything else being equal(except color). I didn't stay to find out why or how $1200 worth of options increased the truck's net price $10k. I think they were done negotiating with me. At face value, the people are curteous... but lack of product knowledge can end up costing time and money. More
by Elmandamas
Employees Worked With
Theresa Wilson; Nick and Brett
April 21, 2017
Fair Deal for Peoria Ford and us Traded two vehicles in on a new Escape, a long day but we were treated great and recommend our salesperson, Larry Barker, to any one. Traded two vehicles in on a new Escape, a long day but we were treated great and recommend our salesperson, Larry Barker, to any one. More
by Santa
Employees Worked With
Larry Barker
April 18, 2017
Owner Because they were Extremely Excellent very helpful,,kept us comfortable and Derek made sure we eat lunch before any progress they were very helpful wh Because they were Extremely Excellent very helpful,,kept us comfortable and Derek made sure we eat lunch before any progress they were very helpful when they took us to see the F-250 explained the truck to us very helpful I was very happy when they told us congratulations!! More
by Juanita4444
Employees Worked With
Derek Thompson ,,Cory sales manager , Nikki Van Doran
April 17, 2017
Bought a '17 Escape from Peoria Ford Went to the dealership to look at what a 2016 Escape looked like as we were thinking of buying one from a friend. 3 1/2 hours later we drove away with Went to the dealership to look at what a 2016 Escape looked like as we were thinking of buying one from a friend. 3 1/2 hours later we drove away with a 2017 leaving our 12 year old Caddy behind. Charlie, was great to work with. No pressure, just worked with us to agree on a price. Very pleasant experience. More
by salejo
Employees Worked With
Charlie Eagle, Mike England, Addison ?
April 08, 2017
Your sales personnel, were great! VERY PROFESSIONAL! Your staff was very professional and polite. They answered any questions we had and were very knowledgable. I'm very pleased with my new Ford Versa! Your staff was very professional and polite. They answered any questions we had and were very knowledgable. I'm very pleased with my new Ford Versa! More
by Linda Gregory
Employees Worked With
Austin &
April 07, 2017
Peoria Ford Dealership treated us great! All of the staff was very helpful and pleasant to work with. Our Sales Consultant, Blake G. was very informative, an excellent person to work with and All of the staff was very helpful and pleasant to work with. Our Sales Consultant, Blake G. was very informative, an excellent person to work with and we'd recommend him to anyone looking for a vehicle. More
by 2FordOwners
Employees Worked With
Blake Glidney, Corey Krebs
April 05, 2017
Easy to buy car I've bought 2 brand new cars here in the past year. My experience with both is they want your experience to be very good. No other dealer can compete I've bought 2 brand new cars here in the past year. My experience with both is they want your experience to be very good. No other dealer can compete because I've shopped them too. They have the best price and customer service that's why I drive in from Gilbert. I worked with TJ on this sale and he took great care of me. Asked him to get me in and out fast too and he delivered. He even did me a favor and returned my rental car and has followed up to ensure my total satisfaction. More
by Golfinspired
Employees Worked With
Mark Davis
March 31, 2017
LIARS/scammers/cheats NO STARS This place flat out lied to me. I called explaining in full my credit issues they said to come in. I come in and tell them to please just make sure th This place flat out lied to me. I called explaining in full my credit issues they said to come in. I come in and tell them to please just make sure they can finance me before I take anything and I leave. 20 minutes later they call me back saying get back here they can get me in a nice car. I go back spend 5 hours and they get me into a 16 Fusion. 3 days later I get a text from Michael Engand that can I please come in to sign some new papers. I explain my insanely busy schedule and tell him I will be there about 7pm. I come in and he's not there I wait 20 min for a manager to tell me that financing fell thru. Can I look at another vehicle or give 3k more down. I walk out telling him to have them call me tomorrow and explain what's going on. I had to pick up my kids by 745. So I don't hear from them for a day and a half then they give me some more bs over the phone. I go back and they tell me even more bs and I wait another hour for them to show me 1 car on the whole lot that I could get. A tiny car with close to 100,000 miles and that was all they could do. Also when I was originally there and signed papers I was by myself(a women) was so tired that I didn't realize that they jacked the price of the car from 13,900 (which was advertised) to 17,692 and added a 2700 dollar warranty. Causing and additional year of payments. I was going to drop the warranty but figured no one would get me into such a nice car. So long story short do not go here especially a women by themself. They are flat out liars and cheats. I will be contacting BBB and speaking with an attorney to help stop them from deceiving more customers. More
by Smoke01
Employees Worked With
Michael England and Gary Shand lied repeatedly-my salesman was fine it's the management! Joseph Machbitz was kind and should get out of that dealership as fast as he can!
March 29, 2017
GREAT buying experience !!!!!!!!!!!!! Buying a new or used vehicle can bring the stress out in most people. Buying my new vehicle F 250 at Peoria Ford was a great time/experience. Everyone Buying a new or used vehicle can bring the stress out in most people. Buying my new vehicle F 250 at Peoria Ford was a great time/experience. Everyone was very helpful......hats off to Steve Piro, Jim and finance and the young ladies at delivery time. Keep up the great work everyone !!!!!!!!!!!!!!!!!!!!! More
by F250 Peoria Bob
Employees Worked With
Steve Piro
