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Peoria Ford
Peoria, AZ
1,021 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,021 reviews
March 16, 2023
Dishonest, unprofessional sales people. DO NOT BUY HERE. They took $1000 deposit from me to hold a car and sold it the night before I was scheduled to pick it up. Read the reviews and g DO NOT BUY HERE. They took $1000 deposit from me to hold a car and sold it the night before I was scheduled to pick it up. Read the reviews and go elsewhere. More
by Davidsimons747
Employees Worked With
Travis
March 13, 2023
My vehicle has been at this place for over a month. My service advisor never returns calls or emails. Claims to have “tried to reach me” but my number and email have never changed. Vehicle is in for a My service advisor never returns calls or emails. Claims to have “tried to reach me” but my number and email have never changed. Vehicle is in for a blown engine caused by a faulty oil pump that FORD knows about. I work delivery and haven’t been able to work in over a month. I get the run around every time I call. I need to work to pay my bills and I’ve asked them a few times about rental cars and again, I get told I’ll get a call back and don’t. I’ll never buy another Ford and I will never bring my car back to this place. These people are not in it for customer service. At all More
by Jgg899
Employees Worked With
Mackenzie (service advisor) Mike (service manager)
February 15, 2023
DO NOT BUY HERE. After speaking with one of the sales managers on the phone and confirming (twice) that there would NOT be a market-adjustment added above MSRP, I dro After speaking with one of the sales managers on the phone and confirming (twice) that there would NOT be a market-adjustment added above MSRP, I drove the 60+ miles to test drive a new Bronco. The sales guy I worked (Agron) with was great; it's management and finance that has the problem. Only after the drive and during the "negotiation" they mentioned what they call the "Peoria Performance Package" --- a $7,000 charge, which they claim to REQUIRE, on top of MSRP. For that seven grand you receive some cheap door edge guards, a crappy "paint protection" and window tint (total value MAYBE $300). And guess what? Nowhere on their website do they make ANY mention of this BS upcharge. If you're going to upcharge almost $10k above MSRP, then be straightforward and transparent; don't waste folk's time. Add the fact they attempted to lowball me on my extremely clean, lien-free trade ($3-5k below the other 3 trade-in offers I've received in the past week) and it's pretty clear why I walked out of the dealership without making the purchase. More
by Justin
Employees Worked With
Jeff - Sales Manager, Rob Hubler
January 27, 2023
If you looking to waste your time, suggest this is the spot.These people have no respect for the truth or your time. They made a deal for the perfect car over the phone, I drove a hour to get there to pay spot.These people have no respect for the truth or your time. They made a deal for the perfect car over the phone, I drove a hour to get there to pay and pick it up. When I got there they told me that the car needed a new turbo and was not ready. Nothing was as promised , who wants to buy a 2000 mile car that blew the turbo and needed major engine work before i even purchased it. They tried to switch me to another vehicle which was 15k more....Total Waste Of My Time. Shame on you guys. STAY AWAY. dburdeen responded publicly on 1/27/23 12:00 AM Ron the GM an and Beverly never responded to my call. THEY WERE BOTH BUSY. It is for the public to show they care. What a joke Check there ratings. 2.3 That’s what i should have done before i wasted my time. if you’re looking to waste your time, suggest this is the spot.These people have no respect for the truth or your time. They made a deal for the perfect car over the phone, I drove a hour to get there to pay and pick it up. When I got there they told me that the car needed a new turbo and was not ready. Nothing was as promised , who wants to buy a 2000 mile car that blew the turbo and needed major engine work before i even purchased it. They tried to switch me to another vehicle which was 15k more....Total Waste Of My Time. Shame on you guys. STAY AWAY. More
by dburdeen
Employees Worked With
Ron Beverly
January 18, 2023
They have not responded. If they do ever respond, I will update accordingly and provide a more accurate response. I will buy a Maverick once one becomes available. If they do ever respond, I will update accordingly and provide a more accurate response. I will buy a Maverick once one becomes available. More
by watters1023
Employees Worked With
Rob Hubler
December 26, 2022
June 2021 I bought a 2020 Ford fusion hybrid titanium from this dealer. Part of the agreements was they would change out the tires to the correct tires and replace the pads and rotors on the front and re from this dealer. Part of the agreements was they would change out the tires to the correct tires and replace the pads and rotors on the front and rear of the car because they were no longer good. Both the finance manager and another manager Mike Roush never lived up to their written and verbal contract(agreement)!!!! They kept trying to make plans to have me come back in during times that they knew I worked to try and put me off to where I would forget about coming back in or making an appointment with them. Every time I would try to make an appointment they would tell me we are too busy and they couldn’t do it. They finally needed me to come back in to sign the preapproved check from my financial institution so somehow magically they found a 9 AM Saturday slot to put me in to where they would change out the tires and replace the pads and rotors on the car so I took off work and went in . Once I was there, the finance manager and the salesman came to me and told me to get on it as soon as they can and they’ll give me a call in a day or two to let me know when I can pick up my car!!!!! I looked at them and said no that wasn’t the agreement you said I had a 9 o’clock appointment and now you’re telling me it’s gonna be at least a day or two. His solution again was to put me off to where I would forget about everything by saying he would have Their accountant write me a check for $500 for the tires and they would make an appointment for me to come back to have the brakes done and I agreed. They never made me an appointment. They never sent me the check they illegally just back out of their written contract. More
by shipleybshipley
Employees Worked With
Mike Roush and Andre, Rob Hubler
November 17, 2022
I used them before when Adam was a Service Writer and was very Happy. Adam is gone so I dealt with McKenzie. I told her I received an email from Ford that I earned enough for a Complete Service and that ther very Happy. Adam is gone so I dealt with McKenzie. I told her I received an email from Ford that I earned enough for a Complete Service and that there was a Recall on my truck. I dropped it off at 7:00am and at 1:19pm called and was told it was ready. When I picked up my truck I was charged $343.74 for the service and the recall was not addressed. The next day I called at 2:13pm and LM for the service manager Mike to call me back. I was told 15-20 minutes. at 3:38pm I called again and LM for Mike that I appreciated the call back and I would put this in my review. I did get a call back. At 3:51pm and we discussed what had occured. My main concern was that the service writer did NOT listen to me. Mike was willing to do what it would take to keep me as a customer and apologized. I told him he lost me as a customer, but I called to bring this to his attention. Moving forward I will find another dealer. More
by growlybear90
Employees Worked With
McKenzie Bensen
