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Peoria Ford

Peoria, AZ

4.1
1,020 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again. Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website. Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more. Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs. When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area. Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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9130 W Bell Rd

Peoria, AZ

85382

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Showing 1,020 reviews

November 27, 2023

We bought a black ops from this dealer back in December 2023. We are still waiting for parts. Light bar never worked. They destroyed our tires with a bad rotation. I will NEVER buy from this dealer. They h More

by kimberlywescott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rob Hubler
Nov 29, 2023 -

Peoria Ford responded

We’re disappointed to hear this and would like to speak with you to address your concerns. We are unable to locate a customer matching this screenname in our system to contact you directly so please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss your vehicle further.

October 31, 2023

had great service customer relationship was excellent would definitely go back. Thanks. Forward for a great experience. More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly , Rob Hubler
Oct 31, 2023 -

joe responded

good

Oct 31, 2023 -

joe responded

thanks

October 18, 2023

I had the pleasure of receiving exceptional support from Cliff during my recent visit to Peoria Ford, and I must say it was a top-notch experience. From the moment I walked in, Cliff and I engaged in multip More

by redmustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Levinsky
Oct 23, 2023 -

Peoria Ford responded

Thanks for the feedback! We appreciate your business and hope we can assist you again in the future.

September 28, 2023

Had a short block replaced in my 2018 Ford Fusion October 2022, which Ford covered because it was a problem they were having with Fusions. In late August 2023, with only around 35,500 miles on the car (aroun More

by sallymeana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Quinton
Oct 09, 2023 -

Peoria Ford responded

Sally, we take accusations very seriously and we want to speak with you directly to understand more details of this situation. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.

Oct 10, 2023 -

sallymeana responded

These are not “accusations”, just an an accurate account. I will call you, but feel uncomfortable you’re using that terminology. We don’t often post a review, but felt compelled after having corroborating information and not wanting anyone else to have our experience.

September 22, 2023

Used Car department aside from Dalida and Andrew lack customer service and are just outright dishonest. Terrible experience for my daughter who was a first time purchaser of a truck. Finance dept was dis More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dalida and Andrew
Sep 22, 2023 -

Peoria Ford responded

We're disappointed to hear this feedback. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.

August 27, 2023

eoria Ford Shameful! Instead of admitting they made a mistake they would rather charge you for something you don’t need! Is this how they treat all disabled senior women? More

by smilingteacher13
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Aug 31, 2023 -

Peoria Ford responded

Amy, we're disappointed to hear there was an issue related to your vehicle. We would be happy to go over our findings and proposed resolution given by our Ford Certified technicians. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.

August 17, 2023

Peoria Ford are a bunch of liars . I brought my car in on a Friday never offered me a loaner car. Said I would have to pay 50 dollars for one . I see here people got loaners . I brou More

by lauramcollins
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
August 17, 2023

I brought my car in on August 11, 2023 because it had a problem with the transmission modular and I was told it was under warranty by the Ford corporate office so when I brought it in I told him that’s all More

by lauramcollins
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joe
August 13, 2023

My Ford Mach E had no AC. I called around to 4 nearby dealerships and none of them were able to get my car in for service for over a week. However, when I called Peoria Ford, More

by Hal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 15, 2023 -

Peoria Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

July 25, 2023

We have had a fleet truck in there since April because of an issue by Ford manufacture. It took them all this time to get a part. Then since my car has been sitting in the Arizona heat for months it has a ba More

by Madcustomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rob Hubler
Jul 28, 2023 -

Peoria Ford responded

Justina, please contact Beverly Woodhull our Customer Relations Director at 855-971-8355 at your earliest convenience.

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