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Peoria Ford
Peoria, AZ
1,023 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,023 reviews
Verified Customer
August 22, 2024
Vehicle was taken in for major transmission issues, malfunctioning electric side step, A/C issue and rattle upon start. I was told that vehicle did not have any transmission or A/C issues, and no TSBs malfunctioning electric side step, A/C issue and rattle upon start. I was told that vehicle did not have any transmission or A/C issues, and no TSBs for transmission so I needed to come pick up the vehicle. I took shop Forman and easily replicated transmission failures a dozen times in a row - vehicle won’t downshift and falls into neutral at highway speeds so it’s very dangerous for merging and passing. I filed a NHTSA claim as well and printed TSB that I was told didn’t exist. Ford had vehicle from June 24th to July 30th. A/C was undiagnosed because cam phasers meant A/C system was recharged before A/C diagnosis took place. I was given the vehicle back WITHOUT the rear AC working and to this day, Peoria Ford has not contacted me to fix it. More
by Whybother
Employees Worked With
Service Manager and Shop Forman
August 22, 2024
We were dealing with an issue for over a month and not all of the issues were resolved. We bought the vehicle bad brakes missing a rear windshield wiper bumper was cracked And the light wasn’t working, th all of the issues were resolved. We bought the vehicle bad brakes missing a rear windshield wiper bumper was cracked And the light wasn’t working, they fixed the brakes the wiper and the bumper however they said it would be over $300 for us to get the light fixed, which is absolutely ridiculous because it was broken when we bought it. I bought seven vehicles from the dealership and I will never buy a vehicle again because of this experience. More
by STUMANJI1
Employees Worked With
Steve Budding
August 21, 2024
Great experience. Received exceptional customer service from everyone involved. Caring, friendly staff. Highly recommend. Thanks! Received exceptional customer service from everyone involved. Caring, friendly staff. Highly recommend. Thanks! More
by Mgmazzacane64
August 20, 2024
This is the second car that i have purchased im very happy and highly reccomend them happy and highly reccomend them More
by PROGR0OMER102
Employees Worked With
August 20, 2024
In the beginning everyone was friendly and helpful. After drawing up our first round of paperwork we left feeling unhappy and scammed. It was partly my fault for not asking enough questions and trusti After drawing up our first round of paperwork we left feeling unhappy and scammed. It was partly my fault for not asking enough questions and trusting the people we were dealing with. I returned for a deal rewrite and all went smoothly. I feel they did all the could to right a wrong. I am overall pleased with the final outcome. More
by JHOGAN408
Employees Worked With
August 20, 2024
When I first called into the dealership forst thing sunday morning asking about one of your vehicles you had I got transfered to Mike and he was extremely rude! I was shocked, he also told me I couldn' sunday morning asking about one of your vehicles you had I got transfered to Mike and he was extremely rude! I was shocked, he also told me I couldn't see the vehicle until monday because it was in fleet then while I was talking transfered me back to the receptionist. She apologized for his horrible manners and transfered me to a different department where spoke with Tresten. He was very apologetic and told me of course we can come look at it, he pulled the vehicle up front for us. Trenton was busy when we got there so Tim helped us and he was great to work with. Very nice guy, even bought my kids snacks! We then worked with Mark in financing and he was very nice as well. My only and biggest complaint is now knowing that rude gentlemen was an actual Manger blew my mind. Horrible phone etiquette! More
by keonianderson
August 20, 2024
Excellent customer service! Helped in anyway he could! Appreciated the honesty and feedback I was given. Also, let me know if I need anything at all I can always go back to him. Helped in anyway he could! Appreciated the honesty and feedback I was given. Also, let me know if I need anything at all I can always go back to him. Which I think is great most salesman will sell you a vehicle and you'll never hear from them again. More
by K. Newcomb
Employees Worked With
