Peoria Ford

I had an appointment for 7:30 am but my car that morning was undriveable so had it towed to Peoria Ford. It was there by 8:10 am. I contacted them on line (pop-up person who interacts with you...turned out was undriveable so had it towed to Peoria Ford. It was there by 8:10 am. I contacted them on line (pop-up person who interacts with you...turned out to be useless), with a letter I sent with the tow truck driver, and then finally a phone call at 10:30 am,after waiting for hours to find out what the cost would be. He then called me back at 11:30. At that time the service assistant said I also needed some fluids changed and plugs replaced. I said I thought I just had those things done not too long ago. He said check my records and let him know. I called back less than 30 minutes later and he was unavailable and I got his voice mail and told him that the brake and power steering fluids had been flushed and changed less than nine months before and not to do them as I felt that something was very wrong here. He never called back as I had requested. I also said in this message to go ahead and do the plugs. Finally after not getting any call back I called at 4:35 pm and was told that the car would be ready at 7:30 pm but could not be picked up until the next morning (Saturday), that they had changed the fluids anyway and did not do the plugs. The next morning I called for their courtesy shuttle and after two hours no one showed. When I called again they said that driver had been very busy and that it was a courtesy not my privilege! My bill including the fluids was almost $2200!!! Also the shuttle driver told me they forgot to tell him, that he had been sitting around most of the morning in the break room and would have been to get me at 7 am if he had known. I got there finally at 12:15 pm the next day!!! I wrote three letters now, two to the service manager Mr. Dickson, and one to the service assistant. I got no response to any of my communications or complaints and it has been a month of waiting. I would go to Sanderson Ford, drive the extra distance and not use this place ever again! More

I went to see a special on an f150 they had advertised. When I got there I had to convince them to let me drive it. The drive was extremely short because it had no gas. The truck was dirty and was missing When I got there I had to convince them to let me drive it. The drive was extremely short because it had no gas. The truck was dirty and was missing the engine cover. I liked it enough that for the price they had it advertised for I was going to buy it. When that time came though they told me they would not honor the advertised price. After arguing about the false advertising it was clear they didn't want my business. The way I was treated and talked to was outrageous. I wish I'd saved the emails so I could list the internet managers name. Ford will be getting a phone call about this for sure! More

Rey was very nice and helpful. He treated us like friends. We had a hard time finding what we were looking for. DJ came and spoke with us and found us exactly what we were looking for. He made it sim friends. We had a hard time finding what we were looking for. DJ came and spoke with us and found us exactly what we were looking for. He made it simple and gave us a great deal on a certified car. Best warranty ever. Thanks Peoria Ford and special thanks to DJ for listening. Stephanie and family More

I bought a 2012 Fiesta from them. The worst mistake I ever made. The Finance guy uses lies and scare tactics about Ford backing the warrenty on their vehicles to sell you another warrenty. The car has br ever made. The Finance guy uses lies and scare tactics about Ford backing the warrenty on their vehicles to sell you another warrenty. The car has braking issues. It pulls so hard to the right when you hit the brakes hard it will cause the car to pull into the next lane. The car has alignment issues. The car has gaps in the body pannels thay let water drip onto the electrical. The AC will not keep the car cool when the temp is above 95 degrees. WHEN YOU TAKE YOUR CAR IN TO GET THESE ISSUES FIXED YOU GET A CALL FROM THIER SERVICE THAT THEY CAN'T FIND ANYTHING WRONG WITH YOUR VEHICLE. THIS CAR IS A DEATH TRAP!!!!! More

We tried to purchase a new Mustang GT premium 2012. The We tried to purchase a new Mustang GT premium 2012. The price was right about $40,000 discounted $3500. Ford factory rebate, Then Discount Doug calle We tried to purchase a new Mustang GT premium 2012. The price was right about $40,000 discounted $3500. Ford factory rebate, Then Discount Doug called and said they would discount $3000. now the price for their car is $36,000. Damen called and set up an appointment. I had asked for Tony as he was the sales person I was working with. When I got their Tony was busy, so I was to talk with a different salesman,ok.I said We had decided to trade our 2004 F250 Lariet 4x4 with only 52000 1 owner miles ( trk is like new) with many extras, They went out to look at my trk.,then came back and said we have a deal for you. They added AZ. sales tax of the price of the car $3400.which I had told them the sale would be an out of state purchase and We would take care of the tax when we transfered our registration ( tax in our state has a max of $1,100 ) They said they had to pay it and if their was a refund the state I registered in would send that to me. Wrong. The next blow was the unfair trade in value $8200. I should them the Blue Book Print out of $16,464.trade in value.The two salesmen left and returned and said $8,200. was the best price.This dealer wants to rip people off with unfair trade in values,and practices. I hope all the new vehicles set on his lot and rot. More

Went to the dealer based on emails stating that the vehicle I wanted was in stock and would be ready for me to view. I got there and it wasn't ready, it had actually been sold. The many people who tr vehicle I wanted was in stock and would be ready for me to view. I got there and it wasn't ready, it had actually been sold. The many people who tried to help were acting apologetic and tried the dog and pony show leading me around the dealership looking at other used cars that weren't even close to what I wanted. They later tried to low-ball my trade and harass me into coming back to the dealership (I know they wanted my trade). I gave them my terms and they said they would work it out. I told them no because they offered 3rd party extended warranties and unethical practices of having 4 different people call with different stories about what happened. Each time they called and I told them I drove so far to see a vehicle that didn't exist, that person stopped calling. Now I have purchased another vehicle and they are still calling. They don't "get" customer service and will fast talk you to death. Trust me people, I went to a lot of dealerships in the last few weeks and this was the worst. Go to a Power dealership. They might be a mega giant company but their prices are great and I've bought 3 cars with them at different dealerships and they have always worked with me and have good customer service. They also really do take care of their vehicles before they sell them. No hidden scams to get you to drive to Peoria. I will let them keep calling and wasting man hours for now. They need to go out of business. More

I went to this dealer to check out a new car I was considering buying. I went there only because it was the closest to me. My salesman (David) was new but knowledgable. While at the dealership, one considering buying. I went there only because it was the closest to me. My salesman (David) was new but knowledgable. While at the dealership, one of the managers came over and asked me questions. The next morning after the test drive the harrassing phone calls began. One manager after another, once or twice a day. The callers had no idea what stage in the process I was at and kept offering inappropriate things to try to move me to an immediate sale. These guys are the WORST for high pressure sales tactics that I have ever encountered! After two days of high-pressure and annoying calls from managers, I told one manager, and then my salesperson, that I only wanted to receive calls from ONE person at their dealership, and that was my salesperson. I said if anyone else called me again, I would take my business elsewhere. My salesperson assured me that he'd noted that in my file and that he would be the only one calling me from then on. But the managers' calls continued once or twice a day for two more days. I kept telling them not to call me, but they ignored that. My last call from a manager I told him I'd taken my business elsewhere (which I have) and he argued with more high-pressure sales lines about why I should buy from them because they'll give me the best price. Ya right. I told him I wouldn't buy from them if they were the only dealership in the country. Despite that, I expect I haven't heard the last from them. It seems the only way to get rid of these guys is to either tell them you bought a car already, or to block their phone number! It was interesting to read the other reviews on here. This dealership clearly chases people way with their sales tactics, yet they don't seem to care. If I do buy a Ford, I won't even take it to their service department because I wouldn't trust them! More

I was very pleased with the sales service I recieved. I traveled to Peoria after shopping in Flagstaff, Prescott, Prescott Valley, Dewey and Cottonwood. Peoria was the only dealership that offered fast, co traveled to Peoria after shopping in Flagstaff, Prescott, Prescott Valley, Dewey and Cottonwood. Peoria was the only dealership that offered fast, complete and friendly service. I have had several calls from my salesman to make sure everything is OK and that I was pleased with my purchase. I would not hesitate to send customers to see Shawn at Peoria Ford for their nexy purchase. More

I can down to peoria ford mid afternoon this past weekend and i dealt with a salesman named Scott Myers we went round and round trying to find the right vehicle in the 15k price range because thats all i was and i dealt with a salesman named Scott Myers we went round and round trying to find the right vehicle in the 15k price range because thats all i was willing to spend.I couldnt find anything in that range that i wanted so i left on my way out another manager by the name of bow i believe said thanks for coming down,how was ur experience,ect...I told him scott was great you just cant beat the deal down the street that i have found.He stated it was no problem and he understood. I loved my experience at first so later that evening i called scott and said hey i was looking online and i saw a used edge is it still there i really would like to buy a car from you.He stated it was still there i came down and we just couldnt agree on numbers meanwhile the manager that was there at the time his name was rob was very rude and mean to scott so i told him why dont you be a little bit nicer to him i like him hes the reason i came back down to the dealership.The manager looked at me from his desk and went about his business scott then pulled up a ford escape said hey i took this in on trade its a very nice vehicle its something that will work for your price range and its a really good deal so take a look at it. So he showed me the vehicle i liked everything beside it was a 4cyc and i really wanted a v6 but i let him run the numbers and he gave me a great deal but the manager was sooo rude to me and scott that i called the next and told them that i was no longer going to pick it up and bow the first guy who helped me n scott was the one i spoke with very nice and said he fairly understood.This place was great other than the one guy who ruined it for the whole dealership.I will not go back nor will i reffer anyone to Peoria Ford. More

Dealership will tell you anything, mostly lies, to get you to buy a car. Totally pressure and intimidate you until you buy a car. Told them repeatedly I wanted to think it over, but they would not return you to buy a car. Totally pressure and intimidate you until you buy a car. Told them repeatedly I wanted to think it over, but they would not return the title and keys to my trade in. Felt like a hostage. Finance people tell you one thing and then lie about it. All they care about is getting you hooked up with some 'fly by night'never heard of lender so they can get paid for the car and they don't give a damn about the customer. Just tell you a bunch of lies and make false promises they don't and won't keep. After the deal you are treated like a second class citizen. Wish I had checked out this website before I got ripped off by Peoria Ford. I hope other people check this out before they get swindled like I did. More